To use the NHS App, you’ll need to set up an NHS login.
Logging in
You can log in to the NHS App by either:
- entering your NHS login email and password and receiving a security code
- using fingerprint, face or iris recognition (biometrics) if your device supports it
You can also log in through the NHS website. You can do this by using your NHS login email and password, and a security code sent to your mobile phone.
Help with security codes
If you do not receive the security code text message, enter your email address and password again. We'll send you a new security code.
You can only get a new code 5 times. After that, you'll be locked out for 15 minutes. If this happens because you are not getting a code, contact the NHS App team.
Help with logging in on Android devices
Check your device is compatible with the NHS App.
If you’re using Android versions 8 (Oreo) or 9 (Pie) and cannot log in to the NHS App, you may need to update Google Chrome in Google Play Store.
Google has a guide on how to update Google Chrome.
If you’re using Android versions 10 or above and cannot log in to the app, you may need to update Android System WebView in Google Play Store.
Setting up biometric login in the NHS App
The first time you log in to the NHS App, you will be asked whether you would like to turn on biometric login. This will be described as:
- fingerprint, face or iris recognition if you use an Android device
- Touch ID or Face ID if you use an Apple device
If you turn this on, the next time you log in, you'll be asked to touch the fingerprint sensor or look at the device.
To change your biometric login settings at any time:
- Go to your Account and then Settings.
- For Android select Fingerprint, face or iris. For Apple select Touch ID or Face ID.
Follow the on-screen instructions and toggle biometric login on or off.
Help with biometrics
If you're using an Android device and your fingerprint, face or iris is not recognised, try logging in with a different type of biometrics, if your device supports it. For example, try logging in using your fingerprint if your face is not recognised.
If you cannot use biometrics, log in using your email, password and security code instead.
Google Pixel and Nexus phones
Although these instructions are for Google's Pixel and Nexus phones, they apply to most Android devices.
Google has a guide on using fingerprint unlock on Google Pixel and Nexus phones.
Google has a guide on using face unlock on Google Pixel and Nexus phones.
Samsung phones and tablets
Samsung has different names for this feature. The help they offer is unique to each device.
You need to:
- Find your device on their website.
- Search for "fingerprint", "facial" or "iris" on the help page for that device.
Apple Touch ID
Apple has a guide on how to set up Touch ID on an Apple device.
If you have trouble getting it to work, you can also find out what to do if Touch ID is not working on your iPhone or iPad.
Other phones and tablets
For detailed help with biometrics on other Android devices, you'll need to visit the manufacturer's website.