This accessibility statement applies to the check your COVID-19 vaccine record service (https://www.coronavirus-record.service.nhs.uk).

This website is run by NHS Digital. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

The AbilityNet website has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

when the user is about to be timed out and is presented with a counter showing how much time they have left, this information may not be accurately updated to screen reader users as the counter counts down
when viewing this service via the NHS App on iOS, the system OS does not dynamically pass the font size on

Feedback and contact information

We are always looking to improve the accessibility of this website. Contact us if you have an accessibility query, such as:

issues with accessing information or using this website
an accessibility problem not listed on this statement
any positive feedback about this website’s accessibility

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Next Generation Text service

If you are deaf, have hearing loss, or have difficulty speaking you can contact us using the Next Generation Text (NGT) service.

To call us using the Next Generation Text service, call 18001 followed by 0300 303 5678.

Technical information about this website’s accessibility

NHS Digital is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the World Wide Web Consortium's Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed here.

Non-accessible content

This service uses NHS login. Details of non-accessible content can be found on the NHS login accessibility statement.

What we’re doing to improve accessibility

We are looking to fix the outstanding issues regarding the countdown and font sizing within the NHS App.

Preparation of this accessibility statement

This statement was prepared on 13 May 2021. It was last reviewed on 14 May 2021.

This website was last tested on 12 May 2021. The test was carried out by an internal team within NHS Digital.