This accessibility statement applies to the NHS Profile Manager.
We want as many people as possible to be able to use the NHS Profile Manager. This means you should be able to:
- change colours, contrast levels and fonts using browser functionality
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)
We also try to make the text on the NHS Profile Manager as simple as possible to understand.
If you have a disability, search AbilityNet for "how to" guides to make your device easier to use.
How accessible the NHS Profile Manager is
We know from several accessibility audits that parts of the NHS Profile Manager are not fully accessible.
Some parts of the website have an illogical focus order, which includes the "Skip to main content" link not behaving as expected.
Form errors are currently being displayed at incorrect times. This also includes errors displaying placeholder text that does not conform to colour contrast requirements.
We are actively working to address these issues, as part of an ongoing programme to improve the accessibility of this website.
Reporting accessibility problems with the NHS Profile Manager
We are always looking to improve the accessibility of the NHS Profile Manager. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, email nhswebsite.servicedesk@nhs.net.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations").
If you are not happy with how we respond to your complaint, contact the Equality Advisory & Support Service (EASS).
Technical information about the NHS Profile Manager's accessibility
NHS.UK is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Non-accessible content
Content that does not comply with accessibility regulations is listed here, with an explanation.
Forms
Errors are currently being displayed at incorrect times (Error Identification 3.3.1).
Users are not always informed when a radio button is selected and content is then expanded or collapsed (Name, Role, Value 4.1.2).
Keyboard navigation
The "Skip to main content" link does not behave as expected, due to issues with the focus order (Bypass Blocks 2.4.1).
When navigating by keyboard, the focus order is not in the correct sequence. It is not in an order that preserves meaning and operability.
Dynamic content is also regularly loaded in, which modifies the users' current focus state (Focus Order 2.4.3).
Content visibility
Some placeholder copy fails colour contrast requirements (Contrast Minimum 1.4.3).
Session time-out
Session time-out is not adjustable. The session times out, but the user has no warning and is not provided with the ability to extend the session. (2.2.1 Timing Adjustable (Level A).
What we’re doing to improve accessibility
We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.
We often do user research to learn how we can improve the NHS Profile Manager and test it with assistive technology in the NHS England accessibility lab.
Preparation of this accessibility statement
This statement was prepared on 19 June 2024.
The NHS Profile Manager was last tested in December 2023. The test was carried out by NHS.UK frontend developers.
This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.