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Visiting an optician
Find out what to expect when you visit an opticians, including having an eye test, what happens after the test, and how to make a complaint if you're not happy with the service or treatment provided.
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Where to get urgent help for mental health
You may need urgent help for mental health for many different reasons. Some people call it a crisis, an emergency or a breakdown. It's important to know that support is available, whatever you're going through.
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What is PALS (Patient Advice and Liaison Service)?
Find out more about the Patient Advice and Liaison Service (PALS), which offers confidential advice, support and information on health-related matters.
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Guide to NHS waiting times in England
A guide to maximum waiting times for non-urgent consultant-led treatment, or to be seen by a specialist for suspected cancer, in England.
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When you need to pay towards NHS care
Most patients are required to make a payment towards the cost of their prescriptions, dental care, eye care, and wigs and fabric supports.
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NHS Low Income Scheme (LIS)
If you have a low income, you may be able to get help with NHS costs through the NHS Low Income Scheme.
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Help with health costs for people getting Universal Credit
If you receive Universal Credit, you may also qualify for help with health costs.
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Healthcare Travel Costs Scheme (HTCS)
If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).
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Accessing GP services for someone else, with proxy access
GP surgeries can give someone secure access to another patient's GP services, so they can help them manage their health and care. You can give or get help with prescriptions, appointments and other GP services.
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Appointments and bookings at your GP surgery
Find out more about how to book, change and cancel GP appointments, with information about evening and Saturday appointments, and other services that might be helpful.