Old Station Surgery
Heanor Road, Ilkeston, Derbyshire, DE7 8ESContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabetic care very impressive
Rated 5 stars out of 5
by Rebecca Wakefield - Posted on 02 March 2025
Saw a wonderful nurse in February who really took the time to describe everything about diabetes in a way that is so easy to understand, she had time to answer everything we asked and even helped my husband with his questions, extremely caring and its very obvious how much this wonderful nurse enjoys her work. My husband was so impressed he booked his review and asked to see her personally. Well done in every regard. Shame I can't put your name you deserve to have your name mentioned.
Visited February 2025
Old Station Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
I was seen to very quickly, made to feel comfortable by a very friendly reassuring practise nurse . I came away feeling much better already she was very attentive and thorough.
Visited August 2024
Review titled Old Station Surgery
Replied on 06 September 2024
Dear Patient Thank you for taking time to share your experience of recent visit to the surgery. I will ensure your kind words are shared with the team. Best Wishes Anna Bednarska Business Practice Manager
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Review titled Some Great staff
Rated 5 stars out of 5
by Lynette Hopkins - Posted on 12 June 2024
I was seen by the nurse on the 20th June and I have to say she’s a credit to the practice, such a lovely, warm great nurse. Takes time to listen and made me feel at ease. Truly lovely lady
Visited June 2024
Review titled Old Station Surgery
Replied on 06 September 2024
Dear Miss Hopkins Thank you for taking time to share your experience and I am pleased to hear you received great care from our Nurse. I will pass your feedback to the relevant member of the staff and once again thank you for your kind words. Best Wishes Anna Bednarska Business Practice Manager
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Review titled Mostly good practice
Rated 4 stars out of 5
by Charlene Brook - Posted on 01 November 2023
I've been a patient with Old Station surgery for a few years and it's been mostly good experiences with this practice. The staff are usually really kind and supportive, especially the doctor's and nurses. Reception staff are always lovely and helpful in every way., though a few doctors and nurses I've encountered were judging and not so understanding of my complex situation and were a bit mean. I was feeling unwell one time and stood by the door and a nurse asked me to move because I was in the "way" - not understanding at all. But overall it's been a positive experience for me and my sisters and we wouldn't want to go anywhere else for our health needs. But I do think some of the doctors and nurses need to be a bit more sympathetic. Would recommend to others though to use this surgery.
Visited June 2023
Review titled Old Station Surgery
Replied on 15 May 2024
Dear Charlene Thank you for your review. I am sorry to hear that some of our staff made you feel uncomfortable and should you wish to share more information so that I can address your concerns please do get in touch with me either on 01159301105 (option 4 open from 11.00 am); alternatively you can send your feedback via our website: www.oldstationsurgery.co.uk (online triage->admin section) . Best Wishes Anna Bednarska Business Practice Manager
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Review titled Best Doctor's Surgery
Rated 5 stars out of 5
by Rebecca - Posted on 22 March 2023
I want to thank all of the staff at Old Station Surgery for their caring and professional service they offer. All the staff are brilliant from the doctor's to the nurses and receptionist. They have been looking after my little sister now for a few years and despite her health and mental difficulties they have always been understanding, patient and supportive, which we are all extremely grateful for. I would and always will highly recommend this practice. It is the best in the area and we will always go to Old Station Surgery when we need help with our health. Big thank you to you all for everything you do!
Visited March 2023
Review titled Old Station Surgery
Replied on 13 June 2023
Good Afternoon Rebecca Firstly, please accept apologies for delay in my reply and thank you for your kind words. Patients feedback is always valuable to us and to hear that we have provided the level of service we always strive for is excellent. I will share your compliment with the team and once again thank you for taking time to share your views. Best Wishes Anna Bednarska Business Practice Manager