Lakeside Medical
Lakeside Health Centre, Yarnton Way, London, Greater London, SE2 9LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terribly poor reception service
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2024
I got an appointment, which was cancelled a couple hours before it. I can't use my phone during work, I faced to the cancellation when I got to the Gp. It made me upset, as it is hard to make time off from work. They daid sorry and booked me in again. For the second time, they tried to cancel my appointment 20 minutes before it. I said I can't make new appointments, as Im working. I can't always ask my manager to make me time off again, bcos the Gp receptionist is not able to manage their slots properly. The lady said, fine, just come in, we can send you to a different nurse. I arrived 10 minutes before, checked in, sat down. I was waiting patently. After 40 minutes I asked for help at the reception, where the lady said, I did jot check in. She went back, I heard her colleague said, we tried to cancel her appointment. She came back to me. She said, when I logged in it said on the screen my appointment was denied. I clearly remember, when I logged in it said, take a sit and wait for the call. So, I asked why is she lieing to me? She did not say sorry, that I have to wait for so long and it is so unfortunate what had happened. She tried toput it on me. She just said if I want she can rebook my appointment for the 3rd! time. I was disappointed and angry. I went to work. I felt I was let down, lied to and there's nothing I can do about. But what made me even more upset and helped me to decide to share my bad experience was... this afternoon I got a message from the Lakeside Medical Practice that their records indicate that I missed an appointment today!!!! This is absolutely unacceptable. What is going on with that reception? Please be kind to keep an eye on the reception team and don't let them to bring the surgery's level down. Once you can get through that terrible poor reception service, the doctors are doing their job fine.
Visited November 2024
Lakeside Medical has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Suzanne Blackman - Posted on 07 November 2024
My recent visit was excellent. All staff are professional and helpful. Waiting times are no longer than 10 minutes after appoinment time. And the doctor i saw listened to my problem and got to the bottom of the problem quickly
Visited November 2024
Lakeside Medical has not yet replied.
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Review titled Recent experience
Rated 5 stars out of 5
by Anne Chalmers - Posted on 16 November 2024
Had to attend the practice twice this week and have to sing the praises of the professionals who helped me. I felt listened to, respected and feel I was given the appropriate treatment.
Visited November 2024
Lakeside Medical has not yet replied.
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Review titled GP's have been great so far!
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2024
Joined this practice after moving home over 9 months ago and so far the GP's and medical staff have been brilliant. The administration staff have been very helpful too. GP's and medical staff I have come in to contact with have been thorough and attentive and made me feel that they were really listening to me. The only downside is the waiting time when you arrive on time for your appointment. I appreciate that this is not the practices fault but something the NHS needs to address.
Visited November 2024
Lakeside Medical has not yet replied.
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Review titled Very Caring GP Practice
Rated 5 stars out of 5
by Sammy Sotomi - Posted on 23 October 2024
Lakeside medical practice is very supportive and very caring for my health. The team is very friendly and helpful with all my requests and enquiries. It's a privilege to have the team in charge of my Healthcare
Visited October 2024
Lakeside Medical has not yet replied.
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Review titled Good attention
Rated 5 stars out of 5
by Omolara Aderemi - Posted on 09 August 2024
The doctor was attentive. Her response gave me so much confidence and calm to express my condition, she listened to me.
Visited August 2024
Lakeside Medical has not yet replied.
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Review titled Great physio
Rated 5 stars out of 5
by Emma bateman - Posted on 26 July 2024
My 1st meeting with the physio today who gave a thorough examination and has put in place all the refferals and advice needed to help me get a better quality of living for the future
Visited July 2024
Lakeside Medical has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Steve Phipps - Posted on 17 July 2024
The booking of an appointment is a bit of a faff. But I managed to see a nurse and doctor the same day which was great.
Visited July 2024
Lakeside Medical has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Siragi Mbaziira - Posted on 28 July 2024
The place was good .according to my experience. All the staff were friendly. They good in time keeping .if u appointment is 2:00 pm is 2:00. More attention they gave me.listerning my problem. Or my illness generally its a good surgery. Please join.its lovely.
Visited July 2024
Lakeside Medical has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lesley hilliard - Posted on 21 June 2024
I was very satisfied with my visit, I couldn't find no fought with anything especially dr hindley the environment of the practice is clean and in inviting the reception ladies were nice too
Visited June 2024
Lakeside Medical has not yet replied.