Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Michael Savage - Posted on 02 April 2025
The kindness , Support, and help I recieved from your receptionist was second to none, fantastic; helpful with my requests and filling out the necessary forms, service with a smile so rare these days
Visited April 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
A big thank you to the Carn to coast team. I found my experience with the practice great. The Doctors listened well, gave me time to explain my symptoms and gave me a treatment plan going forward.
Visited April 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Outstanding practice and support staff
Rated 5 stars out of 5
by Louise Williamson - Posted on 25 March 2025
I saw a very thorough professional Doctor on Friday 21st March who put me at my ease. His experience and manner was 100% thank you. The admin staff and reception staff are kind and compassionate and do a very good job supporting the clinicians and patients. Ten out of 10 for Carn to Coast
Visited March 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Gary Burrell - Posted on 06 March 2025
As always, the care and service received from Carn to Coast has been exemplary, in what must be very stressful times for the staff. Today I had to phone Carn to Coast with medication requests and problems involved with moving address. Everyone took the time to understand my queries and to deal with them in a knowledgeable and effectual way, whilst always being caring and friendly. What could have been a problematic situation was instead dealt with in a smooth and effective way and without fuss. Thank you to all staff at Carn to Coast. You are doing a fantastic job.
Visited March 2025
Review titled Carn to Coast Health Centres
Replied on 07 March 2025
Many thanks for your review, Mr Burrell, It is good to be able to pass feedback like this on to our hard-working staff so that they can see they are appreciated, when as you say there are very considerable pressures on them. Regards, Stephen Holby Managing Partner
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Review titled Since amalgamation
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2025
I have been with this practice in its various forms since 1970. We as a family received great care and got to know the staff, including the doctors. Now I believe I know two and very rarely see them even when necessary. To ask for a home visit because I am unable to breath, therefore, not able to walk very far is not acceptable to the practice. It has become very remote and not nice. I am very sad to have to write this. Today was an exception. A lovely lady was very friendly and helpful. I am not against change. That said covid is now long past and the surgeries are still on what feels like lockdown. :(
Visited March 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2025
The lady on reception today was amazing. She went above and beyond to help me this morning. She was friendly but professional. A credit to Carn to Coast.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Dear patient, Thanks for the feedback. That is great to hear. Yours ever, Stephen Holby Managing Partner Carn to Coast Health Centres
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Review titled Lovely people
Rated 5 stars out of 5
by Maria Aldridge - Posted on 27 February 2025
I was treated with respect and listened to . Things were explained to me so that I was aware of the next steps in my treatment . Can’t recommend the doctors highly enough .
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Thank you Mrs Aldridge, It is very kind of you to have taken the trouble to leave this review and it is much appreciated. Yours truly, Stephen Holby Managing Partner
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Review titled Acute pain was So helpful
Rated 5 stars out of 5
by Doris - Posted on 25 February 2025
I was still in pain after various pills didn't help and was advised by acute pain team to go to Treliske and ask for MRI - now after 6 weeks cause of pain found - 2 cracked pelvic bones, so all now on the road to recovery. Thank you.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 27 February 2025
Dear Doris, Many thanks for taking the trouble to post this positive feedback. Regards, Stephen Holby Managing Partner
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Review titled Caring, understanding clinician
Rated 5 stars out of 5
by Dave Baber - Posted on 27 February 2025
This morning one of the GP,s tried to phone me unfortunately I missed the call. I I returned the call, the lady who took my call was so understanding and caring. As I was so concerned about my wife an appointment was made for the same day. I have nothing but prize for the staff ,GPs at carn to coast heath care. The lady that took my call has my personal thanks she deserves a medal.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Dear Mr Baber, Thank you for posting. I am glad that we were able to help. Regards, Stephen Holby Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
After not visiting the practice in person for quite a while I needed an appointment for myself and my daughter as we're both unwell. We were offered sit and wait appointments the same day as our Klinik forms were submitted and the doctor was amazing at listening to us, doing the necessary checks and providing the medication and support needed for us to get better. The doctor and the receptionist were so warm and friendly to us the whole time. We didn't feel rushed atall. Thank you
Visited December 2024
Review titled Carn to Coast Health Centres
Replied on 19 December 2024
Dear patient, Thank you for taking the trouble to leave this review. We are glad to be of service. Yours sincerely, Stephen Holby Managing Partner