Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring team
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
I always have a great experience with the doctors and nursing staff at Carn to Coast, but want to highlight how wonderful the reception team are. I’m experiencing frustrating and upsetting delays to treatment, and whether on the phone or in person, I have had some incredible support and understanding. One member of staff took a call from me last week where I was distressed and upset, and they took the time to reassure me and make sure I was ok. When I popped in for a blood test this morning, the nurse was of course warm and friendly, and then another member of staff on the reception reassured me of the progress on the delays I’m experiencing and gave me both practical advice and emotional support. Working on reception in a GP surgery is a difficult job, but nothing is too much trouble for them. Thank you to the whole team for keeping me positive and helping me through this.
Visited April 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Michael Savage - Posted on 02 April 2025
The kindness , Support, and help I recieved from your receptionist was second to none, fantastic; helpful with my requests and filling out the necessary forms, service with a smile so rare these days
Visited April 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
A big thank you to the Carn to coast team. I found my experience with the practice great. The Doctors listened well, gave me time to explain my symptoms and gave me a treatment plan going forward.
Visited April 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Fantastic mental health support
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2025
Empathetic judgement free comforting and reassuring support. I’ve been on a journey that involves chronic stress, burnout, anxiety and perimenopause. A mixture of different medications, adjustments to dosage and social prescribing has taken time but I have been supported to get to a place where I feel calm and brighter in my day to day life. I now have breathing space to address other areas of my life which need attention I was not capable of giving before. I wish I had asked for help sooner. The mental health practitioner was so understanding and gentle and he really worked with me to get the meds right, listening to my views and needs.
Visited April 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Outstanding practice and support staff
Rated 5 stars out of 5
by Louise Williamson - Posted on 25 March 2025
I saw a very thorough professional Doctor on Friday 21st March who put me at my ease. His experience and manner was 100% thank you. The admin staff and reception staff are kind and compassionate and do a very good job supporting the clinicians and patients. Ten out of 10 for Carn to Coast
Visited March 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Gary Burrell - Posted on 06 March 2025
As always, the care and service received from Carn to Coast has been exemplary, in what must be very stressful times for the staff. Today I had to phone Carn to Coast with medication requests and problems involved with moving address. Everyone took the time to understand my queries and to deal with them in a knowledgeable and effectual way, whilst always being caring and friendly. What could have been a problematic situation was instead dealt with in a smooth and effective way and without fuss. Thank you to all staff at Carn to Coast. You are doing a fantastic job.
Visited March 2025
Review titled Carn to Coast Health Centres
Replied on 07 March 2025
Many thanks for your review, Mr Burrell, It is good to be able to pass feedback like this on to our hard-working staff so that they can see they are appreciated, when as you say there are very considerable pressures on them. Regards, Stephen Holby Managing Partner
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Review titled Since amalgamation
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2025
I have been with this practice in its various forms since 1970. We as a family received great care and got to know the staff, including the doctors. Now I believe I know two and very rarely see them even when necessary. To ask for a home visit because I am unable to breath, therefore, not able to walk very far is not acceptable to the practice. It has become very remote and not nice. I am very sad to have to write this. Today was an exception. A lovely lady was very friendly and helpful. I am not against change. That said covid is now long past and the surgeries are still on what feels like lockdown. :(
Visited March 2025
Carn to Coast Health Centres has not yet replied.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2025
The lady on reception today was amazing. She went above and beyond to help me this morning. She was friendly but professional. A credit to Carn to Coast.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Dear patient, Thanks for the feedback. That is great to hear. Yours ever, Stephen Holby Managing Partner Carn to Coast Health Centres
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Review titled Lovely people
Rated 5 stars out of 5
by Maria Aldridge - Posted on 27 February 2025
I was treated with respect and listened to . Things were explained to me so that I was aware of the next steps in my treatment . Can’t recommend the doctors highly enough .
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Thank you Mrs Aldridge, It is very kind of you to have taken the trouble to leave this review and it is much appreciated. Yours truly, Stephen Holby Managing Partner
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Review titled Acute pain was So helpful
Rated 5 stars out of 5
by Doris - Posted on 25 February 2025
I was still in pain after various pills didn't help and was advised by acute pain team to go to Treliske and ask for MRI - now after 6 weeks cause of pain found - 2 cracked pelvic bones, so all now on the road to recovery. Thank you.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 27 February 2025
Dear Doris, Many thanks for taking the trouble to post this positive feedback. Regards, Stephen Holby Managing Partner