Aw Surgeries
Albion House, Albion Street, Brierley Hill, West Midlands, DY5 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2025
Having recently moved my elderly mother to this practice, the support and service from them has been exceptional compared to what she received at her previous practice. In a couple of months she’s been with them the experience with GPs has been responding promptly and in a caring manner to help with ongoing issues. The prescription team have gone out of their way to help resolve medication issues after she was discharged from hospital. All I can say they are proving an all round service that I can’t fault based on our experience
Visited April 2025
Aw Surgeries has not yet replied.
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Review titled Disgusted
Rated 1 star out of 5
by Kim Watkin - Posted on 04 April 2025
My 92 year old father had a phone appointment booked between 9 - 12 25/3/25 I phoned as no call was received & told it would now be before 6 again no call. Phoned again 26/3 & told it had been rebooked for 27th 9 - 12 yet again no call now told doctor had tried to call I established they were using the wrong number so updated the records told I would be called 1-5. Phoned again 28/3 as no call received told doctor had left 3 messages again on the wrong number rebooked 3/4 again no call now told nobody can contact until 8/4 now waiting for a call from practice manager. This is a disgrace
Visited April 2025
Aw Surgeries has not yet replied.
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Review titled Really Great practice
Rated 5 stars out of 5
by Tracey Bigham - Posted on 23 April 2025
Thank you to all the staff that went out of their way to get my medication to so promptly the doctor came 2 weeks ago he diagnosed my problem and dealt with it efficiently
Visited April 2025
Aw Surgeries has not yet replied.
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Review titled Appointment beneficial
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2024
Got to see a Dr face to face & I found the appointment very beneficial lots of discussions & tips. Came away feeling like I was being looked after
Visited November 2024
Review titled Aw Surgeries
Replied on 20 November 2024
Dear Patients Thank you for your feedback. We are please that you are happy with the care you received. I will forward on your comments to the team. Kind Regards Kelly Jewkes Practice Manager
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Review titled Lovely Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2024
Kind and caring nurse who was very supportive and listened to me. It was really appreciated. Thank you!
Visited October 2024
Review titled Aw Surgeries
Replied on 20 November 2024
Dear Patient Thank you for your feedback. We are happy that you felt supported and cared for. I will share your comments with the team. Kind Regards Kelly Jewkes Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by PRANALI CHARUCHANDRA CHAUBAL - Posted on 19 September 2024
I've always had a good experience at aw surgery at Albion House. This specific GP surgery is not just accomodating but has also looked after their patients well. I went for my BP review and had a couple if grocery bags with me. The nurse there was so kind and she helped me as well. Every visit at Albion House has been satisfying.... Please keep continuing the Fabulous job that you are doing already...
Visited September 2024
Review titled Aw Surgeries
Replied on 20 November 2024
Dear PRANALI CHARUCHANDRA CHAUBAL Thank you for your feedback. I will pass on your kind words to the nursing team. Kind Regards Kelly Jewkes Practice Manager
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Review titled Cannot fault this surgery!
Rated 5 stars out of 5
by Robert - Posted on 08 August 2024
All my experiences with Albion House have been excellent. I've mostly been offered same day appointments and my recent appointment was quite long but the GP (I'm not allowed to mention his name apparently) listened to every concern I had and acted on said concerns, easily taking him over the "allocated time" with a patient. I am forever grateful for the assistance of everyone at this surgery - Praises to Albion House, Praises to our NHS!
Visited July 2024
Review titled Aw Surgeries
Replied on 19 September 2024
Dear Patient Thank you for your kind words. We are happy that the triage system is helping patients to be seen within the right time frame and with the right clinician. I will forward your feedback on to the team. Kind Regards Kelly Jewkes Practice Manager
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Review titled Excellent doctors
Rated 5 stars out of 5
by J bowater - Posted on 21 July 2024
I have had to contact gp several times. I use the patient contact form online. They are so quick to triage the forms and when necessary I have had a phone call very quickly. For less urgent problems I have had a text with an appointment quite quickly. The doctors are excellent although I tend to see the same one. I can't praise them enough for speed of service. Staff behind desk at albion house can be a little curt at times but withymoor branch they are always lovely. I have complete faith that this surgery will deliver what they say in a timely manner Recently I had to have several tests. The results were back and I messaged surgery asking for a phone review. Within an hour the gp had rang me to discuss his findings. He was reassuring and explained everything thoroughly
Visited July 2024
Review titled Aw Surgeries
Replied on 19 September 2024
Dear J Bowater Thank you for your feedback. It is great to hear that the system works and that you feel you have been well cared for. I will of course forward this review to the team and look into the differences between Albion House and Withymoor Surgery to see if there is any learning to be had. Kind Regards Kelly Jewkes Practice Manager
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Review titled Shocking customer service as per usual
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
Having to wait over 45mins with only 5 people in the queue is shocking, when they finally answer the phone the are quick enough to shoot you down so cannot see how takes so long to answer the call. Shocking
Visited July 2024
Review titled Aw Surgeries
Replied on 06 July 2024
Dear Patient We are sorry to hear that you have had such a long wait on the phones. Our calls are monitored to ensure that this wait does not occur. If you could provide your name , date and time of the call we can look into the reason for this wait, which would help us learn from the event. Please be advised, that if you are able to do so, we also have our online form that you can complete and submit yourself. The form is sent directly to the on call GP for triaging. AW Surgeries
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Review titled Very understanding
Rated 5 stars out of 5
by Mrs Gill Griffin - Posted on 21 June 2024
I had a TIA last June and Dr has been with me all through.....checking my bloods regularly. I feel that it was so easy to go to Dr.I seem to have had my bloods checked and doing really well.
Visited June 2024
Review titled Aw Surgeries
Replied on 06 July 2024
Dear Mrs Gill Griffin Thank you for your kind feedback. We are happy that you feel we have provided you with good care. AW Surgeries