Hawthorns Medical Centre
94 Lewisham Road, Warley, Smethwick, West Midlands, B66 2DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad!!!!!!
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Every single time I try to call for an appointment they are always busy and not taking call or they are fully booked. The staff are arrogant, rude not helpful atall.You need to call in the morning to book morning appoitment same day or call afternoon to book afternoon appoitment.You can not book appoitment for the next day or same day.Always is fully booked or they not taking calls ..... Usless !
Visited September 2023
Review titled Hawthorns Medical Centre
Replied on 18 September 2023
We are sorry to hear about your recent experience. We operate a queue system to answer the telephone call. The number of calls coming in are beyond our control and we suggest if your call is likely to take longer to deal with then best time to call is at less busy times such as between 12 to 2 pm. If you would like to speak to the practice manager please call and leave a message with the staff. We are constantly training and monitoring the staff performance. So thank you for bringing to our attention and we'll look into this more closely. Hawthorns Medical Centre