Croft Shifa Health Centre
Belfield Road, Rochdale, Lancashire, OL16 2UPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Upset and very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
This appointment was referred by a GP practice for a scan, I have had a mission trying to get this appointment, when I had got the appointment I had taken 1hour off my work to get to the place, I have a time give at rush hour, was stuck on the traffic, as the place was almost hour away. When I got there I was few mins late, I sincerely apologised for coming by few mins late, as I had travelled from far plus the traffic. She refused to see and stated that she has turned off the machine, she walked out with a bag on her hand, like matter 3mins. This lady had time to turn off the machines and be ready to get out. She said, once your late by few minutes this gets transferred bk to your GP, you will have to get in touch with them and arrange a referral. I am absolutely upset, and disappointed. I have to go bk to my GP again, plus the whole process, I don't understand how, NHS staff care about patients when she couldn't consider my view why I couldn't come extact on time.
Visited January 2025
Review titled Croft Shifa Health Centre
Replied on 12 March 2025
Thank you for bringing this to our attention. The GP referred you for the scan to another service, we do not have any control on how they run their service, however, we are sorry that you were not accommodated by the service despite your explanation of difficulties in attending on allocated time. I would suggest you raise this with the scan department. If you have already not done so, please contact the surgery and we will rearrange your scan appointment for you.
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Review titled Absolutely waste of time
Rated 1 star out of 5
by Saqib - Posted on 04 March 2025
Never in my life I will ever come back here the staff don’t know what they doing they are clueless and helpless absolutely wate of time I will never ever use this GP even if I’m on my last breath I will walk away I have got a letter from the doctors in black and white it says your GP is clueless I am calling for an appointment they can’t provide me with they send me to elsewhere when I go their the doctors ask me what are you here for Really oh I’m here to play a football game with you mate seriously you asking me a rhetorical question you have a system in-front of you that should tell you everything then I get sent away At the moment I am in really bad pain and I don’t know what to do the staff won’t answer my phone as they can’t handle how I talk to them on the phone not cause I’m rude but cause I’m right I talk the truth it’s not my fault the truth does hurt get a better job if you can’t help the public
Visited January 2025
Review titled Croft Shifa Health Centre
Replied on 12 March 2025
We are sorry to hear about your dissatisfaction with our service. We have recently installed a new cloud based telephony system to help manage patient access, this allows patients to be informed of their que position as well offer patients to leave a voice message so staff can call them back later. i believe that a better option for you would be to come in to the surgery with your I.D. and we can open online access for you so can order repeat medication and book appointments online. I hope that you sign up for this service. we are committed to provide the best care to our patients and your feedback is important to us, and we would appreciate your understanding as we work to improve our services.
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Review titled No care or concern for the community
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I have been trying to call the GP practise on a number of occasions now but only get a pre recorded message stating no one is available to answer the phones, and on the rare occasion when I do get through I’m in a queue of only 5 which for some reason takes more than 30 minutes to get through to a receptionist who just ended the call before I was able to speak a single word and on the second occasion I was on hold for 1.5 hours and the line was cut, this was whilst I was stated to be no.1 in the queue for nearly 40 minutes. This GP surgery has no care or concern for its community for which it is being paid to provide a service too, absolutely disgraceful and things need to change.
Visited February 2024
Croft Shifa Health Centre has not yet replied.
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Review titled Efficient, competent and caring
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2024
I attended Croft Shifa for an ultrasound. The receptionist was friendly and efficient . I was seen in good time. The ultrasonography staff were kind, reassuring and explained everything. I received a call from my GP with results within 24hrs. Thank you.
Visited January 2024
Review titled Croft Shifa Health Centre
Replied on 12 March 2025
Thank you so much for taking the time to leave such positive feedback! Your kind words motivate us to continue providing the same level of care and strive for even better service. We will be sure to pass on your compliments to the team. Thank you again for your feedback, and we look forward to continuing to support you in the future.