Newbury Green Medical Practice
55 Rigby Street, Salford, Greater Manchester, M7 4NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Need more experienced GPs
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2025
I’ve been with this practice for 15 years and just lately there seems to be an influx of young GPs and the majority of the more experience. GPs seem to be leaving the practice now whilst I can understand the older GPs do retire I’m now finding the appointments are rushed, certain physical checks are not being done, And you’re having to tell these new GPs what is that you need because the majority of the time they don’t seem to read through your conditions, I came in to see a new younger GP last week and when he walked into the room, I thought I was talking to a personal trainer. The GP was wearing a gym leggings and a sports bra Which which didn’t leave much to be imagination, I actually felt quite uncomfortable talking to her whilst she was wearing what she was wearing, it wasn’t professional attire at all , the appointment was rushed and I felt that I wasn’t being listened to a mad condition wasn’t being taken seriously despite the fact that my blood test came back extremely abnormal ,I have a condition that means I don’t absorb vitamins and she basically told me that it was my responsibility to take a multivitamin every day. I have to have high doses of different vitamins which are on prescription only so taking a multivitamin would not make any difference to my condition neither would rectify the fact that the sixth of the main vitamins we need to function where extremely low, from now on I will try and stick to one of the older GPs. If I can possibly get to see them I thought means waiting for a couple of weeks. I will wait for a couple of weeks. The younger GPs seem to be rushing people in and out and it’s almost like you’re having to tell them how to do their job and what to investigate and want to look for when it shouldn’t be like that., they definitely need more experienced GPs at that practice
Visited April 2025
Review titled Newbury Green Medical Practice
Replied on 14 April 2025
Many thanks for your feedback. We have professional dress codes at the practice. Do please get in touch directly so we can investigate the allegedly inappropriate attire. All our staff are suitably qualified and experienced, and we do not discriminate based on age. Appointment lengths do not vary based on the age of the clinician, but may vary based on the concern being addressed. It is best practice and encouraged for clinicians to clarify relevant details of medical conditions, rather than rely on notes on the screen. I am pleased to say we have a wide variety of demographics represented in our staff make up. Several of our new recruits have been qualified for many years, and a few have previously practiced in other specialties and so have lots of additional experience and expertise to offer our patients. We are proud to be inclusive and celebrate diversity in order to best suit all our patients’ varied needs. I would encourage you to get in touch directly to find more about how our proactive care and chronic disease optimisation processes are leading to the best possible outcomes for patients. If you have any ideas of how we can further develop services, please do attend our active patient participation group
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Review titled Swift Service
Rated 5 stars out of 5
by Jenny Collins - Posted on 01 August 2024
Rang at 8am, second in the queue, answered in 3 rings, face to face appointment booked for 10.40am. I had to ring back 10 minutes later the got through straight away. Surgeries are constantly getting bad press/stigma for the queue at 8am but it was non-existent and the effort of the staff and reviewing of systems needs highlighting with credit given where it’s due! The public don’t realise the effort and care that goes into trying to make things easier for patients with funding restraints! I don’t call often and was actually dreading it but was super impressed! Thank you :)
Visited August 2024
Review titled Newbury Green Medical Practice
Replied on 15 August 2024
Dear Jenny, Thank you for taking the time to leave your positive comments which are much appreciated. The practice always appreciates such feedback as we continually strive to improve any and all issues for our patients.
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Review titled Excellent 👌 service
Rated 5 stars out of 5
by Norma Harris - Posted on 09 July 2024
Phoned up 8 am with pain after a fall. Saw a young GP at 10 am. Very polite and professional person booked the appointment. The GP was excellent. Gave me an emergency number for rheumatology. I am now seeing a specialist in less than a week. Thankyou to all the staff. NHS at its very best.
Visited July 2024
Review titled Newbury Green Medical Practice
Replied on 09 July 2024
Dear Mrs Harris Thank you for taking the time to leave a review and for your positive comments. We will ensure this feedback is passed on to those members of our team who were involved
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Review titled Efficient and Kind service
Rated 5 stars out of 5
by Jonny - Posted on 11 July 2024
I've found Newbury Green Medical to be highly efficient and willing to help. They also showed patience when assisting over the phone with questions and details. I was also pleased with Dr's gardner efficient service, and the kind way she helped out and dispensed advice. She knew what she was doing and was clearly well- versed in the different issues etc. and how to help. Many thanks!
Visited July 2024
Review titled Newbury Green Medical Practice
Replied on 11 July 2024
Dear Jonny, Thank you for taking the time to provide some feedback. We are grateful for your comments and pleased that you found our service to be of a good standard. Your message will be communicated to the practice staff.
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Review titled Excellent Service
Rated 5 stars out of 5
by David Wright - Posted on 09 May 2024
Just had my blood pressure and bloods taken. The nurse was very kind and put me at ease straight away. Flawless professional service.
Visited May 2024
Review titled Newbury Green Medical Practice
Replied on 13 May 2024
Dear Mr Wright - many thanks for taking the time to leave your positive feedback. We have identified which nurse you saw and will make sure your comments are passed on.
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Review titled Great practice
Rated 5 stars out of 5
by Kathryn - Posted on 13 May 2024
I received a call to inform me that my future MSK appointment has to be rearranged for a later date. I enquired if the appointment could be conducted with a Doctor and the receptionist confirmed I could see a doctor the same day as my original MSK appointment was arranged for. The receptionist had a wonderful telephone manner and was really helpful and respectful.
Visited May 2024
Review titled Newbury Green Medical Practice
Replied on 13 May 2024
Dear Kathryn. Thank you for your feedback. We are pleased that you are happy with the service that you received from the practice today. We have identified the receptionist who spoke to you and we will make sure that your positive comments are passed on.
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Review titled Great customer service
Rated 5 stars out of 5
by Andrea Bernstein - Posted on 04 May 2024
I went to the desk to book a pharmacy review. I didn’t have the letter so wasn’t sure f the appointment was a face to face or telephone meeting. The receptionist promptly found the letter to book me in. I also had had an appointment with the muscular skeletal practitioner a couple of weeks ago and he had sent me some exercises. The email he sent had gone into my junk and I could not forward it to me emails. The receptionist called me back to say that he would contact me when he returns from leave.
Visited May 2024
Review titled Newbury Green Medical Practice
Replied on 07 May 2024
Dear Andrea, Thank you for your comments. We will make sure this positive feedback is passed on to the Reception Team.
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Review titled Excellent receptionist
Rated 5 stars out of 5
by Norma Harris - Posted on 03 May 2024
Phoned re unknown medication from new pharmacist. Receptionist was extremely helpful and made me feel a great deal better as was worried about this. Excellent service
Visited May 2024
Review titled Newbury Green Medical Practice
Replied on 07 May 2024
Dear Norma, Many thanks for the positive feedback. It is very much appreciated by all the team at the practice.