Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Breast Surgery and Day Case Services
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2025
I attended the day case services today for some breast surgery. The whole process was very smooth and efficient from admission to discharge. I was ready to go home when stated with all info and discharge prescription. The nurses looked after me and the team kept me supplied with water and cups of tea . Thank you to the whole team
Visited Breast Surgery on April 2025
Review titled Wythenshawe Hospital
Replied on 15 April 2025
Thank you for your positive comments posted on the NHS website regarding the care you received on Ward F9 in Wythenshawe Hospital It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the whole process was very smooth and efficient from admission to discharge and how the nurses looked after you and the team kept you supplied with water and cups of tea I can assure you that we have passed on your thoughts to the Liam Neild Matron for ward F9 and Jo Rushton Lead nurse who will share your comments with the staff involved. Yours sincerely, The Patient Experience Team
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Review titled amazing doctors and nurses
Rated 5 stars out of 5
by Shannon - Posted on 28 March 2025
My partner ended up in resus with an asthma attack, we were seen to straight away and we had the most amazing consultant. She was so kind and listened to our worries and made sure my partner got the treatment she needed. We’ve had such bad experiences at other hospitals but here at Wythenshawe my partner has been looked after and listened too which makes such a difference. Couldn’t thank the nurses enough as well for being so patient and understanding.
Visited Accident and emergency services on March 2025
Review titled Wythenshawe Hospital
Replied on 03 April 2025
Dear Shannon The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding the care that your partner received, when attending the Emergency Department at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for the Emergency Care Village, to be shared with the staff members involved. Thank you once again, for taking the time to provide your positive feedback. Yours sincerely Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Josephwilding - Posted on 28 March 2025
After being a patient for the first time, receiving the care and attention which I got was outstanding, these people are a credit to our N H S and most so to Wythenshaw Hospital cannot praise them enough i will always be singing your praises from the roof rope
Visited Lung cancer services on March 2025
Review titled Wythenshawe Hospital
Replied on 03 April 2025
Dear Mr Wilding The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding the care that you received, when attending the Lung Cancer / Thoracic Service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for the Respiratory Division, to be shared with the staff members involved. Thank you once again, for taking the time to provide your positive feedback. Yours sincerely Patient Experience Team
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Review titled Great Nurses
Rated 4 stars out of 5
by Zaviar Alam - Posted on 13 March 2025
I had a surgery for an abscess in my rectum and was in deep pain post surgery in the recovery room. Two stand out nurses took exceptional care of me by providing me with the appropriate medical care, but also engaging with me in small talk. Both the nurses know who they are as I had long talks with both of them and they were very enjoyable to talk to. This was around 6pm on Wednesday the 12th of March and went on to past 9pm. They Made me feel at ease during a painful experience. We talked as if we were buddies.
Visited Pain Management on March 2025
Review titled Wythenshawe Hospital
Replied on 16 April 2025
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding the care that you received from the Recovery Team, when you had attended for minor surgery at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for Surgery and Theatres, to be shared with the staff members involved. Thank you once again, for taking the time to provide your positive feedback. Yours sincerely Patient Experience Team
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Review titled Rude and unsupportive staff
Rated 2 stars out of 5
by Amy - Posted on 16 April 2025
I had great experiences with the early pregnancy unit. The staff were lovely and they helped a lot for those initial first weeks of pregnancy. The maternity triage however was horrible. I did not have one good experience there. Staff were rude constantly. No one took me seriously. I knew something was wrong no one would listen I was bleeding for 8 weeks and still no one would listen. And lo and behold I was right and ending up needing an emergency c-section before it was too late. 8 weeks of being ignored and treated like I was imagining it. On one occasion I was left in triage for 6 hours in a bed with no pain relief and no one checked on me until I rang the bell in tears in pain to be asked ‘why are you even here’ with an attitude. After I explained they said that the midwife who originally seen me didn’t do a hand over so they didn’t know what was wrong with me. Fast forward to my post natal care. Staff didn’t care. You are treated like you’re in a conveyor belt. They told me my son was jaundice. Pretty much at the treatment line and that they were sending us home anyway. He then within 12 hours became extremely jaundice his levels spiked and my midwife at home said she was shocked they even discharged us and he had to have treatment for 5 additional days in the starlight unit. I honestly would recommend any other hospital as they destroyed my pregnancy and delivery journey
Visited Maternity services on February 2025
Wythenshawe Hospital has not yet replied.
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Review titled Very caring
Rated 5 stars out of 5
by Mark Bainton - Posted on 22 February 2025
Went in with palpitation symptoms. The staff were friendly, thorough and reassuring. Waiting times no so bad either, relatively speaking. Thanks
Visited Cardiology on February 2025
Review titled Wythenshawe Hospital
Replied on 25 February 2025
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care when you were reviewed by the Cardiology service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for the Cardiac Division, to be shared with the staff involved. Thank you once again, for taking the time to provide your positive feedback. Yours sincerely Patient Experience Team
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Review titled Outstanding customer service
Rated 5 stars out of 5
by Jenny Campbell - Posted on 11 February 2025
Tuesday 11 February 2025 at around 11 am I had the great pleasure and privilege to meet one of your volunteers. He greeted us warmly, searched the hospital for a wheelchair for my 80+ year old mom and even escorted her through the hospital from Entrance 3 all the way to Entrance 19. He was cheerful and friendly, and I am so grateful for his kindness and assistance. Blown away! Outstanding!
Visited Pain Management on February 2025
Review titled Wythenshawe Hospital
Replied on 19 February 2025
Dear Jenny, Thank you for taking the time to share your kind comments on the NHS Website on 11th February 2025 regarding the service you received from one of our volunteers. Your message was shared with me as I am the Lead for Voluntary Services. I am always grateful for feedback about our volunteers as we are committed to delivering a high-quality patient experience. Your feedback helps us celebrate excellent care, and good practice. Your feedback has been shared with the volunteer, who I am sure will be delighted to receive your thoughtful comments. Kind regards, Grace Voluntary Services Manager
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Review titled Amazing staff, quick service
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2024
I had been referred for an urgent breast screening as I found a lump, I am a trans man and I was nervous about the appointment. All the staff were so well informed, using correct gender terms, all very well educated on how to approach the situation (especially for a breast clinic) . I just wanted to say thank you, as in the past using other health services it hasn’t been the case. Doctor who did the ultrasound reassured me that the lump was nothing to be concerned about. Appointment was on time and quick
Visited Breast cancer services on December 2024
Review titled Wythenshawe Hospital
Replied on 09 January 2025
Dear Patient, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care when attending the Breast Screening Unit at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for the Surgery and Theatres Division, to be shared with the staff involved. Thank you once again, for taking the time to provide your positive feedback. Yours sincerely, Patient Experience Team
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Review titled Severely understaffed
Rated 1 star out of 5
by Ryan Mc - Posted on 29 December 2024
This review is not reflective of the staff. Each member was super helpful and friendly. They all came across as knowledgeble and willing to make us comfortable. The issue is the severe understaffing. My wife came in saturday at 7pm and as of the timing of writing this review, a mere 30 hours later, has still not been diagnosed by a DR. She had to wait 8 hours for a blood transfusion due to low blood pressure and we’ve now been waiting another 20 hours to see a Gyno. Reported A&E wait times are misleading if this is solely based on when someone first assesses you. The severe understaffing of the hospital is clear to see in the delays we’ve experienced. Worrying given we currently think my wife has internal bleeding.
Visited Accident and emergency services on December 2024
Review titled Wythenshawe Hospital
Replied on 18 February 2025
Dear Ryan Thank you for taking the time to post your comment on the NHS Website and for recognising the friendly and helpful staff who made you and your wife feel comfortable. Feedback is important as it helps us to identify areas where we can improve. Your comments have been shared with Ms Flatley, Head of Nursing for the Emergency Care Village (A&E) at Wythenshawe Hospital. Ms Flatley was very sorry to hear about the length of time your wife had to wait in A&E, especially during what must have already been a very stressful time. The waiting times displayed reflect the length of time to be seen initially, and there are posters in the waiting area that explain the patient journey. Ms Flatley hopes that your wife has now received the treatment she needed. Thank you for your feedback regarding the staffing level during your visit. We continue to regularly review our staffing to ensure that it is safe and adequate to provide the best possible care and experience for all our patients across all our A&E Departments. However, in order to look into your wife’s situation further, Ms Flatley would need more information from your wife. She is committed to looking into what may have caused the delays you report and asks if you or your wife would like further assistance, please feel free to contact Caroline.wilson@mft.nhs.uk . Alternatively, you may wish to reach out the Trust’s Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by emailing pals@mft.nhs.uk quoting reference number PO24/00110. Kind regards, Richard Medway Involvement and Engagement Officer
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Review titled Ward Not Prepared For Patient Arrival
by Anonymous - Posted on 30 November 2024
Just a few things to mention after a recent visit. Firstly, the disabled toilet by Entrance 3 was in a right mess when I arrived at 7am for a day procedure, I am aware it said they were only cleaned between 7.30am and 7.30pm, but it wasn’t a pleasant sight to be greeted with. The hospital needs to provide bigger hospital gowns for those of us a little larger than average, we are in 2024, and I see no reason why the NHS can’t help preserve the dignity of us larger people, by providing larger gowns, if the local supermarket can provide PJ’s in a size 22/24, I see no reason why an NHS Hospital cannot provide larger gowns for us to change into. I had to wear, two to preserve my modesty, as there were no larger ones, which made trips to the toilet a little tricky. I had a long wait for a bed, on a ward, which I won’t name. When I eventually went to the ward, some five hours later, the bed was still not ready, and I was left in the day room for two more hours. The day room gave access to patients who were smokers who used the door leading to a balcony to go and smoke, which is rather disgusting in a hospital environment as the smoke polluted the day room. I also felt like no-one understood Autism, as upon asking how long it would be for my bed to be ready, because I was struggling with the super bright lights of the day room the nurse just laughed. When I eventually got the bed, I was just dumped there. There was no water or glass, I was not told where the toilet was, and the previous patients name was still on the board behind the bed. Due to the strong possibility of an autistic meltdown, again due to the ward environment, noise and bright lights, I ended up leaving and coming home. I asked to discharge myself, there really was no reason for me to stay, but I was dismissed by a nurse and eventually told a doctor would come, this was not needed but I waited, knowing on a late Friday evening the chance of any on-call doctor appearing was slim. I asked another nurse, who typed away at the computer, walked off and didn’t come back, so I walked out the ward and came home, I was surprised no one bothered to call to see where I was. This is the second time I have had to stay in overnight after a day procedure, and on both occasions I have been left feeling like I am an inconvenience to the staff, too much paperwork for the sake of an overnight stay, this is not helpful to someone with a history of mental health, anxiety and an autism diagnosis. I don’t choose to stay in hospital and take up a bed, I must for the sake of the procedure and the fact there is no-one else at home to take care of me, but hanging around feeling like a lost spare part is very difficult and awkward, especially for someone with an autism diagnosis. Whilst this review focuses on my ward experiences, I can’t fault the general care during the day unit I was on.
Visited Don't know on November 2024
Review titled Wythenshawe Hospital
Replied on 18 February 2025
Dear Patient, Thank you for providing feedback on our services. We are truly sorry to hear about your experience, as this does not reflect the standard of care we aim to deliver. Your comments have been shared with Ms Hughes, Head of Nursing at Wythenshawe Hospital, who has expressed her sincere apologies and would like to clarify the processes involved, as well as address your concerns. Ms Hughes explained that the Trust follows the National Standards of Healthcare Cleanliness, cleaning areas three times a day, from 7:30am to 7pm. Based on your feedback, the possibility of introducing night cleaning will be raised at the next Facilities Forum. Regarding gown sizes, Ms Hughes stated that larger gown should be given to patients upon arrival to the ward. Ms Hughes apologises that this was not communicated to you at the time. She will be considering adding this information to the Welcome Guide to make patients aware of this option in advance. She will also remind all clinical teams of the importance of always maintaining patient dignity. Ms Hughes has also stated that, as part of standard procedure, patients are typically given a jug of fresh water following the doctor’s initial clinical review. This is to ensure that patients who may need to remain nil by mouth before a procedure are not inadvertently given water too early. Ms Hughes acknowledges that not being shown where the toilet was, and the previous patient’s name still being displayed above the bed, does not meet the standard of care we aim to provide. Staff will be reminded of the importance of offering clear guidance to patients and to ensure patient details are promptly updated to maintain privacy and dignity. Ms Hughes also acknowledged your concerns regarding patients smoking on hospital grounds. Implementing smoke-free grounds has been a challenge but the Trust is actively working towards becoming smoke-free. We have an established Smoke-Free Working Group and a Smoke-Free Policy in place, with clear ‘No Smoking’ signage displayed in prominent areas. Additionally, elective patients are informed of the Trust’s Smoke-Free Policy, and all people admitted to the hospital who smoke are offered support from the Trust’s Smoking Cessation Programme. Ms Hughes was deeply saddened to read your comments regarding the difficulties you experienced communicating with our staff on the ward. It is standard practice to discuss reasonable adjustments with patients during the pre-op process, to ensure they are implemented. Ms Hughes is sincerely sorry that a staff member laughed at you during your visit. This behaviour is unacceptable and falls well below the standard of care and respect she expects from the team. Ms Hughes will address this matter to ensure it does not happen again. To look into your concerns further, Ms Hughes requires more information from you. If you would like to discuss your experience in more detail, please do not hesitate to contact her at Beckie.hughes@mft.nhs.uk.
Information supplied by Manchester University NHS Foundation Trust