Bristol Royal Infirmary
Marlborough Street, Bristol, Avon, BS2 8HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Sue Hopkins - Posted on 10 July 2024
Brought elderly mother for a skin graft wound clinic. All the members of the dermatology team were outstanding in their care towards her. They cleaned her wound and gave great advice. The only problem was the delartment was so far away from the drop off area and not enough wheelchairs.
Visited Dermatology on July 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by X Ray department - Posted on 14 June 2024
Took my mother for a barium swallow test. The appointment was on time. The nurse and radiologist were really kind and helpful. Procedure took less than 20 mins. Only problem was parking . Mum is elderly and so I needed someone to drop us both off. Mum would not have managed to walk or find department on her own.
Visited General Medicine on June 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Outstanding Service. Looked after and problem sorted.
Rated 5 stars out of 5
by Kiarian - Posted on 13 June 2024
Walked into the A&E Department this morning with what I thought was an ear infection. After a relatively short wait was seen by one of the staff nurses who was very helpful and even went off to speak with other members of staff to get more advice on treatment. Long story short I received excellent treatment (7th floor - not sure what the department is called). The gentleman on the reception desk was extremely polite and helpful, as was the doctor who eventually (with some effort) managed to remove the most stubborn ear wax I think she may have encountered all year, possibly ever. Although there was some waiting involved I have no complaints. I take my hat off to everyone working at the BRI. Outstanding service.
Visited Accident and emergency services on June 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Five Star Hospital
Rated 5 stars out of 5
by Lucinda Wenn - Posted on 17 June 2024
I was admitted for urgent surgery for a large, symptomatic liver cyst. The liver surgeon took me on as his patient, when I contacted his team directly, as my local hospital was ignoring my plight. I was very ill the surgeon booked me in for immediate surgery. I can’t thank him and his team enough. Even more so for allowing me a same day discharge. The whole experience was 10/10 from start to finish and saw the NHS at its very best. My nurse was amazing as were the whole team. Nothing was too much trouble and the Heygrove Theatre team are so kind, friendly and fabulous people! No one, generally, is excited about having surgery but I genuinely was. I was so poorly and upon waking up I felt well again. It was a life changing experience. Thank you again to my surgeon, his decree secretary and the Heygrove Team. You’re all incredible.
Visited Gastrointestinal and Liver services on June 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Excellent care, but pharmacy wait ridiculous
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2024
Had decent care but when needing to collect prescription from the pharmacy I waited 90 minutes. For a hospital this size that is crazy
Visited Don't know on June 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Astonishing!
Rated 5 stars out of 5
by Prof. Paul Williams - Posted on 16 April 2024
Astonishing! These guys must surely be able to change water into wine. Or, in my case, bring someone back in a couple of weeks from a very dramatic head to toe dark purple rash to relative normality. Absolute geniuses - and I should add - everyone I met was utterly delightful and impressed too with their knowledge, skill and professionalism. Highly recommended.
Visited Dermatology on April 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Excellent Attention
Rated 5 stars out of 5
by Alfred Segal - Posted on 09 March 2024
Had a appointment with the Dermatology dept last week Excellent attention as usual all staff very good from doctor to all the nurses Thank you all
Visited Dermatology on March 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Exemplary experience (28/03/23)
Rated 5 stars out of 5
by Liz Allward - Posted on 06 April 2024
The treatment, attention, understanding & empathy towards my son’s emergency appointment & issues by all especially the Doctor who we mainly dealt with on that day was out standing. We appreciate & acknowledgement the pressure you consistently endure. Thank you so much. 🙏
Visited Dermatology on March 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Pat Sharp - Posted on 27 February 2024
Visited as I had a head wound as the result of a fall. The treatment I received was wonderful. From arrival to departure I could not fault any of the staff or the treatments I received. Everyone was so cheerful and happy to explain all that was going on. Thank you all so much - a 5*+ rating.
Visited Accident and emergency services on February 2024
Bristol Royal Infirmary has not yet replied.
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Review titled I have had a dangerous long wait for a histology result
Rated 2 stars out of 5
by John - Posted on 21 April 2024
On 21st Feb I had a biopsy of two skin lesions that might be high grade malignant. Two months later I and my GP have had no result or advice. If it is high grade, the chance of successful treatment can be badly affected. Why the long wait? This level of delay is dangerous!
Visited Dermatology on February 2024
Bristol Royal Infirmary has not yet replied.
Information supplied by University Hospitals Bristol and Weston NHS Foundation Trust