Riverside Surgery (Tower)
Le Molay-Littry Way, Bovey Tracey, Newton Abbot, Devon, TQ13 9QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ridiculous new triage system
Rated 1 star out of 5
by Kim Jackson - Posted on 24 March 2025
I went online this morning at 8.30 to try and get an appointment regarding an ankle injury. I filled in the form and tried to be as accurate as possible with all the information. I have waited and heard nothing back. So I am carrying my phone around the house waiting..... I filled in an online form 5 mins ago regarding this to a watchdog and lo and behold I get a phone call from riverside surgery.... When I picked up the phone nothing!!!!! I tried to call back and answerphone kicked in and said all appointments are full.... So I have to go thru this whole process again tomorrow....and the next day and the next day...... This system is not fit for purpose
Visited March 2025
Riverside Surgery (Tower) has not yet replied.
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Review titled Mixed
Rated 5 stars out of 5
by Steven - Posted on 22 September 2023
Phoned for an appointment at 9.30 and got through very quickly and had a telephone consultation by 10.30, great so far. Went to collect prescription at 4.30 and it hadn't been authorised, an hour later and still waiting. This is the second time this has happened and there seems to be a real problem with authorising prescriptions that the practice needs to address
Visited September 2023
Riverside Surgery (Tower) has not yet replied.
Information supplied by Torbay and South Devon NHS Foundation Trust