Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Alan - Posted on 12 November 2024
My recent urology department experince was very good indeed. I received good treatment. I like the friendly and calm environment there.
Visited Urology on November 2024
Darent Valley Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Mike Church - Posted on 12 October 2024
I had a TIA at home and taken to Darent Valley where after a scan and few tests I was able to go home. A few hours later I was called to return to the hospital for CT and MRI scans. The MRI scan showed minor brain damage and I was detained overnight for observations I was discharged 24 hours later and throughout my unexpected experience I received absolutely excellent care and treatment from everyone. Very many thanks to you all - the NHS at its best
Visited Stroke on October 2024
Darent Valley Hospital has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
I got rib injury 3 weeks ago before today I visited emergency department twice they gave me pain killers both times which didn’t help me at all I visited emergency department 3rd time today I reached there 12 o’clock and booked in around 12:20 don’t remember exact time can be 5 minutes later or earlier they sent me to go I waited there for 4 hours I had rib injury I was unable to sit and had breathing problem as well they gave pain killer again when I asked that it’s been 4 hours m waiting they said no you checked in 2 o’clock not 12 and gp wait time is 3-4 hours I was so stressed why they put 2 o’clock and I said check your cameras what time I came in she refused by saying I can’t check I can’t do anything you have to wait . My pain got worse that’s why I decided to go back to home then she said okay go home take painkiller . That’s so annoying staff they don’t have any answer to our questions just say don’t know or can’t do anything My pain is still worse it’s been 3 weeks they didn’t do any scan or X-rays even I have hard breathing all the time . I don’t know why we are paying for health insurance if we can’t get treatments after that I came back home after whole day spending there…
Visited Accident and emergency services on October 2024
Darent Valley Hospital has not yet replied.
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Review titled Good Service
Rated 4 stars out of 5
by Theresa Fitton - Posted on 06 October 2024
I visited A&E today and although there were a lot of patients I was dealt with. I had to wait but I was seen with professional care and told about the tests and blood tests X-Ray . I was given lunch and coffee because of the time I had been there. The Dr was very thorough and I had a good experience.
Visited Accident and emergency services on October 2024
Darent Valley Hospital has not yet replied.
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Review titled Patients Know Best portal.
Rated 1 star out of 5
by Mike - Posted on 24 October 2024
Started to use the Patient Knows Best portal to communicate with me without consent. Never registered for this and now had to spend time in opting out of something I never opted into. I am building a list of patients (many of whom who are elderly) who have had a similar experience. The enforcement of technology on the elderly is an appalling activity that needs to be investigated and stopped.
Visited Don't know on October 2024
Darent Valley Hospital has not yet replied.
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Review titled Poor understanding of autism
by Katrina James - Posted on 02 October 2024
Took my severely autistic grandson to peadatrics a+e after swallowing a plastic toy at his special needs school he was very anxious and had a complete meltdown after waiting in there for over an hour he was screaming hysterically my daughter was crying yet they saw what seemed to be minor injuries before she was offered a room to sit in with him by this point there was no calming him down finally spoke to doctor who advised an x ray by this point though this would have been impossible to do without causing him further stress we had to leave there should be some kind of arrangement for children with neurological problems very distressing for all involved
Visited Paediatrics services on September 2024
Review titled Darent Valley Hospital
Replied on 04 October 2024
Dear Katrina, We are truly sorry to hear about the distressing experience you, your grandson, and your daughter had while visiting our Paediatrics A&E. We can only imagine how difficult this must have been for you, especially considering your grandson's severe autism and the anxiety he experienced during the wait. It is clear that the situation caused a great deal of distress for everyone involved. We understand that children with neurological conditions like your grandson’s require specialised care and attention, and we apologise that we were unable to meet those needs on this occasion. Your experience highlights the importance of making necessary adjustments for children with special needs. To ensure your concerns are properly addressed and to explore how we can improve our service for children with similar needs in the future, we would encourage you to contact our Patient Advice and Liaison Service (PALS). PALS can provide you with further assistance, listen to your concerns in detail. They are dedicated to supporting patients and their families in circumstances like these. You can reach the PALS team directly at telephone: 01322 428382 or email: dgn-tr.PALS@nhs.net, and they will be more than happy to assist. Thank you for sharing your experience with us. Please know that we are committed to improving the care we provide, especially for our most vulnerable patients. We do hope your grandson is feeling better. Warm regards, Darent Valley Hospital
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Review titled They truly care
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
They treated my husband’s head injury with care and understanding. Working swiftly and efficiently and when he started getting anxiety they were very professional and helpful, calming him down and giving him the support he needed. Family is also treated with respect and kindness. Thank you so much.
Visited Accident and emergency services on August 2024
Review titled Darent Valley Hospital
Replied on 13 August 2024
Dear Valued Family Member, Thank you for your heartfelt feedback. We’re so glad to hear that your husband received the care and understanding he needed during such a challenging time. Our team is committed to providing swift, professional, and compassionate care, not just for our patients but for their families as well. It’s wonderful to know that we were able to support both your husband and your family, helping to ease his anxiety and ensuring you all felt respected and cared for. Your kind words will be shared with the team, and I know they will appreciate knowing how much their efforts meant to you. Thank you once again for sharing your experience with us. We wish your husband a smooth recovery and send our best wishes to you and your family. With gratitude, Darent Valley Hospital
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Review titled Amazing Service and Care
Rated 5 stars out of 5
by CHRISTINE AMELIA CLEMENTS - Posted on 18 August 2024
Having been sent by my GP to A & E I was expected by the department and welcomed in. The care and thoroughness of all the staff, despite being incredibly busy, was amazing. After several tests and consultations I was eventually admitted to a ward at 11.30pm - yet the staff were really attentive and kind as they settled me in. Then followed an 8 day stay while the team of doctors caringly followed my progress, diagnosed my problem and helped me to recover and be fit to send home. I have nothing but praise and thanks to All the staff on the ward, from medical through to catering and cleaning - all were kind, helpful, caring and efficient, even though their workloads were high. Thank you to Everyone who cared for me at DVH.
Visited General Medicine on August 2024
Review titled Darent Valley Hospital
Replied on 22 August 2024
Dear Christine Your heartfelt appreciation for the care you received at DVH is truly touching. It's wonderful to hear that, from the moment you arrived at A&E to your 8-day stay in the ward, the staff provided you with such exceptional attention and care. Your kind words reflect the dedication and compassion of the entire team - doctors, nurses, catering, and cleaning staff alike. They made a significant impact on your recovery, and your gratitude speaks volumes about the quality of service they provide, even under high workloads. Thank you for sharing your experience and for acknowledging the hard work of our amazing professionals. With our best wishes Darent Valley Hospital
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Review titled Brilliant service
Rated 5 stars out of 5
by Eleanor Fusher - Posted on 10 August 2024
My daughter had a baby by caesarean at Darent this week. Everyone in the department was great. The service she received from the doctors, midwives and nurses at the baby care unit was exceptional. Can’t thank them enough.
Visited Maternity services on August 2024
Review titled Darent Valley Hospital
Replied on 13 August 2024
Dear Eleanor, Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that your daughter received exceptional care during her caesarean and that the doctors, midwives, and nurses in our baby care unit were able to support your family during this special time. It is truly heartwarming to know that our team's efforts made a positive impact on your daughter’s experience. I will be sure to pass on your gratitude to everyone involved, as they will be thrilled to know that their dedication is appreciated. Congratulations on the new addition to your family! We wish you, your daughter, and your new grandchild all the best. With warm regards, Darent Valley Hospital
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Review titled Fantastic care
Rated 5 stars out of 5
by Jill Slater Wilkins - Posted on 30 August 2024
Following an episode in the Haematology department, I must say that the treatment I received from all involved was excellent. The care shown was sympathetic and professional. I can't praise or thank them enough. Thank you.
Visited Haematology on August 2024
Review titled Darent Valley Hospital
Replied on 01 October 2024
Dear Jill Thank you so much for your kind words and positive feedback. It means a lot to hear that your experience in the Haematology department was such a positive one. Our team takes great pride in providing compassionate and professional care, and your appreciation truly motivates us to continue delivering the best possible service to our patients. We are grateful for your praise and want you to know that it was a privilege to care for you. Thank you again for taking the time to share your experience! With our best wishes Darent Valley Hospital
Information supplied by Dartford and Gravesham NHS Trust