St Margaret's Hospital
The Plain, Epping, Essex, CM16 6TNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Beverley - Posted on 19 August 2024
I was seen within one day of the request. All staff were professional caring and very efficient. This is the third time I have visited this clinic in 3 years and the care and service has always been of the highest order from the receptionist to the health care assistants nurses and doctors. I would particularly like to mention the doctor who performed the ultrasound and surgical intervention, whose name sadly I am not allowed to mention, who I found to be very skilled, his manner was respectful and reassuring and despite it being an extremely busy Friday afternoon clinic he was calm unhurried and answered all my questions with care and thought. Thank you to everyone at this fabulous clinic
Visited Breast cancer services on August 2024
St Margaret's Hospital has not yet replied.
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Review titled Consultant called in sick
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2024
I waited 1 year 3 months for an ENT appointment, for them to call me 1 hour before my appointment saying the consultant had called in sick and pushed my appointment back another 4 months. This is beyond a joke. Nearly 2 years for 1 appointment….
Visited Ear, Nose & Throat on August 2024
St Margaret's Hospital has not yet replied.
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Review titled No contact details and no response
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
Received a letter in middle of June says respond within 14 days if I still want the appointment, letter dated over 6 weeks prior to arrival. No contact details for department or person. I contacted PALS via email addresses from the NHS website and the hospital website (as they are different) apparently NHS website is wrong trust. Contacted PALS by email and phone multiple times, even used different email addresses in case one was being blocked by spam filter or something similar. I get an automatic reply saying they are busy and will get back to me, but they never do. Left messages on answer machines, again no response. Seem to be clearing waiting lists by just cancelling people off before they are even seen or spoken to. Tried looking up department contact details, nothing listed for them either. Spent hours on the phone, sent half a dozen emails got absolutely no where. Pretty sure my referrals have now been cancelled without even a phone call, like they were made just for a day out or something, rather than actually requiring treatment. Doesn't matter how good the actual service is, if you never get to see anyone.
Visited Ear, Nose & Throat on July 2024
St Margaret's Hospital has not yet replied.
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Review titled Excellent customer service
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
On Sunday I had a mri scan this was my second attempt as I had a panic attack on my first. I don't know their title but the man doing my mri went out of his way to make me comfortable and laugh.. His name was Darren a young man.. I was extremely nervous to say the least.. He went above and beyond to help me be as calm as possible, I never felt rushed or stupid for being so scared.. In the end he had me and my daughter who came with me in stitches. I can't thank him enough as I needed to get through this second attempt. I'm leaving this review in the hope he get the credit he deserves. Thank you so much Darren.
Visited Don't know on July 2024
St Margaret's Hospital has not yet replied.
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Review titled Delightful audiologist
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
I did fill in a feedback form at the hospital but felt it didn’t do the person who dealt with us justice. The person was extremely professional and kind having a very clear speaking voice, so helpful with Audiology for the patient. They covered everything we had on our list of questions before we even had to ask them. They really represented NHS at its best. It’s a shame we are not able to name them but I do understand why. Having said this all the staff in the Audiology department are always very helpful and would like to thank them very much.
Visited Audiology services (community) on June 2024
St Margaret's Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Heena Dhokia - Posted on 29 May 2024
My husband went for an x-ray. Great walk-in service, we were in and out within 10 minutes. Friendly staff and efficient service.
Visited Don't know on May 2024
St Margaret's Hospital has not yet replied.
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Review titled Wonderful care and service
Rated 5 stars out of 5
by Mrs S Prior - Posted on 30 May 2024
I attended the audiology department on Saturday, 25th May to have hearing aids fitted. The audiologist was very kind, very professional and my appointment turned out to be far less daunting than I was expecting. He took time to make sure I was happy with everything and I couldn't fault the attention I received. Thank you!
Visited Audiology services (community) on May 2024
St Margaret's Hospital has not yet replied.
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Review titled Walk in xray service
Rated 5 stars out of 5
by Julia - Posted on 25 March 2024
Referred to service for an xray. No appointment needed. Attended walk in xray service at the weekend, couldn’t have been better. Prompt service. Plenty of parking free of charge
Visited Musculo-skeletal services on March 2024
St Margaret's Hospital has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Sanita - Posted on 11 February 2024
Unprofessional and lack of knowledge , was examined and told nothing wrong to then find out from second opinion that need surgery due to mesh problem. Waited 1 year for this appointment and disappointed in service I received. Also was in and out of the room and consultant was not even listening .
Visited Gynaecology on February 2024
St Margaret's Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Jacqui and Chris Thoms - Posted on 18 January 2024
My husband and I visited Oak Unit at St Margaret’s Hospital this morning for my husband to have biopsies taken. We cannot praise the staff enough for the kind, friendly and professional way we were both welcomed and treated during our time there. This is a fantastic unit and a credit to the hospital. Both the lady health professional assigned to my husband and the doctor performing the procedure were at pains to explain what was going to happen, to reassure and to answer any questions we had. The atmosphere in the unit was warm and happy - full of laughter and very relaxed - and it made such a difference to what was quite a daunting visit to the hospital. Thank you so much for the fantastic job you’re doing.
Visited Urology on January 2024
St Margaret's Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust