North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about North Tyneside General Hospital.
Reviews
-
Review titled 121 centre
Rated 1 star out of 5
by Susan newsome - Posted on 05 December 2024
Disgusting …. I rang to make an appointment at 4pm for the following day but was told it’s not busy why don’t you come along now. I was at the service within 15 minutes and nearly 3 hours later I am still waiting to be seen. The receptionist came in and told people at 5pm that the wait would be at least 2hrs 30 minutes so a lot of patients left. I am still waiting - unacceptable process and service with no structure or staff. I am now being told that the nurse won’t have time to see me. Wow what has happened to the NHS. I look forward to your urgent response.
Visited Don't know on December 2024
Review titled North Tyneside General Hospital
Replied on 06 December 2024
Dear Susan, Firstly, thank you for taking the time to leave a review. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to our inbox; Patient.Experience@northumbria-healthcare.nhs.uk. Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
-
Review titled Amazing service and care
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2024
Attended on Saturday at 6pm, 30 minute wait, seen after 25 minutes. Sent for XRay and given appointment for 9.40pm for result. X-ray dept. Awaiting arrival, dealt with immediately. Returned for result, thorough examination and reassurance from X-ray. Given sound advice by a caring, knowledgeable, professional. What can you say about that level of service - amazing!!
Visited Urgent Treatment Centre on November 2024
Review titled North Tyneside General Hospital
Replied on 04 November 2024
Dear Reviewer, We hope that you are doing well following your attendance at North Tyneside General Hospital Urgent Care and follow-up investigations. We very much appreciate your kind feedback. It’s reassuring to hear that you felt so well looked after and informed by the staff who cared for you. They will be really pleased to receive your wonderful comments. Thank you again, The Experience Team
-
Review titled Total failure to understand patient needs
by Anonymous - Posted on 24 November 2024
Getting to the clinic: No website information of how from bus stop except long walk round outside hospital. It was subzero temperature with ice. At the clinic: After basic measurements I was left in small room crammed with equipment and window wide open. I was shivering so found a window pole to shut the window. Called in. Sat facing 4 people listening to my answers to invasive questions. I had only come for investigation of my tremor, not someone demanding to know every personal detail. Only 1 of them spoke. I told her I was deaf. She did nothing to help me. I did not hear her name. It was not repeated or written down. Same for the other 3. I was given a walking test but did not hear the instructions so proceeded uncertainly. I was then described as a slow walker. I do not know what was decided. No definite diagnosis but DVLA will be told so will question my driving licence. Next contact given as 4-6 weeks. Pre- or post- Christmas? Where is the support promised on the parkinson disease website???? It states "being told you have Parkinson's disease can be emotionally distressing and the news can often be difficult to take in. It is important you have the support of your family and a care team". A dire experience. I am angry and upset. I do not need this as well as cancer and deafness.
Visited Don't know on November 2024
Review titled North Tyneside General Hospital
Replied on 26 November 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to our inbox; Patient.Experience@northumbria-healthcare.nhs.uk. Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
-
Review titled Poor administration of appointments
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2024
Received an appointment letter for my elderly mother regarding physiotherapy. The letter had been written 10 days before the appointment date and only arrived on the day of the appointment. Bad practice!
Visited Don't know on October 2024
Review titled North Tyneside General Hospital
Replied on 24 October 2024
Dear Reviewer, Thank you for your review regarding an appointment letter for physiotherapy at North Tyneside Hospital. We are very sorry to hear that your mother’s appointment letter did not arrive until the day of the appointment. Although the Experience Team does not have an investigatory role, we can provide you with advice on how your experience can be looked into further. Below are three options you may wish to consider: Option 1 • With your mother’s consent, we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below by emailing it to us at: Patient.Experience@northumbria-healthcare.nhs.uk Name Date of birth Contact details Date of appointment or admission How you want to be contacted (email, letter or telephone) We will look out for your email. Best wishes, The Experience Team
-
Review titled exceptional care
Rated 5 stars out of 5
by Elizabeth Evans - Posted on 12 December 2024
went in for a knee replacement and everything went well, from the surgent who did the operation and his team to the care in the ward, would highly recommend this hospital for all the care and attention received.
Visited Orthopaedics on October 2024
Review titled North Tyneside General Hospital
Replied on 13 December 2024
Dear Elizabeth, Firstly, thank you very much for taking the time to leave a review and share your experience with us. We are delighted to hear that your knee replacement went well and you were happy with the care and attention you received. We will share your wonderful comments with the team that looked after you. Best Wishes, The Experience Team
-
Review titled Hip operation recovery
Rated 5 stars out of 5
by Patrick - Posted on 21 September 2024
My mother had a hip operation at Cramlington and was then moved to North Tyneside hospital to recover. All the staff were fantastic from the consultant to the staff who kept ward 31 slick and span. The nutritionist, physio and nurses couldn’t have done more. Thank you for all your work and care enabling my mother to move forward to the rehabilitation centre . Please pass on our thanks to all of the staff for their efforts.
Visited Orthopaedics on September 2024
Review titled North Tyneside General Hospital
Replied on 23 September 2024
Dear Patrick Many thanks for taking the time to leave a review and share your mother’s experience of Cramlington Hospital and North Tyneside General Hospital. We are delighted to hear that all of the staff were fantastic and couldn’t have done more to help. We wish your mother all the best in her recovery. Best Wishes, The Experience Team
-
Review titled Work Experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
I had my work experience at the Radiology/Radiography department. The staff were very friendly and welcoming and even though the original man who was supposed to guide me through my work experience didn’t even come since she was too busy with another work experience candidate the staff in the X-ray rooms helped keep me company by answering questions and letting me observe them complete x rays and telling me the parts of the bones and much more. I feel like the guy who I’m not able to include could’ve done better instead of leaving me in the x-ray room for few hours
Visited Don't know on July 2024
Review titled North Tyneside General Hospital
Replied on 08 July 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and telling us about your work experience. It has been lovely to read that the staff in the X-Ray Department did all they could to make this an enjoyable experience and keep you involved. We wish you all the best in your future. Kind Regards, The Experience Team
-
Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
I recently had a total hip replacement under care of the orthopaedic surgical team and the staff on ward 6. The whole procedure was carried out efficiently and and my care on ward 6 was faultless. I felt completely relaxed and trusted the team. The food was also very good.
Visited Orthopaedics on July 2024
Review titled North Tyneside General Hospital
Replied on 15 July 2024
Dear Reviewer, Firstly, we hope you are having a smooth recovery from your recent hip replacement surgery. Thank you for taking the time to leave a review and share your experience with us. It has been a pleasure to read that your procedure was carried out efficiently and your care on ward 6 was faultless. We will be happy to share your kind comments with our Orthopaedic team on ward 6. Best Wishes, The Experience Team
-
Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
This review is about my recent visit to the Cardiology Department. Thank you to the Cardiology teams at Cramlington (Ambulatory Care) / Wansbeck (Rapid access clinic) and North Tyneside (Cardiology Investigations Unit) for their high quality care delivered expertly with professionalism, sensitivity and humour. The care I have received across the three hospitals could not have been better. Thank you to all the staff who work so hard.
Visited Cardiology on July 2024
Review titled North Tyneside General Hospital
Replied on 18 July 2024
Dear Reviewer, Firstly, thank you very much for taking the time to leave a review and share your experience with us. It has been a pleasure to read that the care you received across three of our hospitals could not have been better and the staff showed professionalism, sensitivity and humour. We will be happy to share your wonderful comments with the teams that you have mentioned. Best Wishes, The Experience Team
-
Review titled Amazing service from Endoscopy Department
Rated 5 stars out of 5
by Susan Chilton - Posted on 24 June 2024
Endoscopy Department not appear on previous list. But review is for Endoscopy Department I would like to thank the Team today who conducted my Colonoscopy at North Tyneside Hospital. 24 June I have been blown away with the service provided by the Bowel Screening Service . The team today doing my colonoscopy, were absolutely outstanding. All staff present, were a credit to the department, made me feel so at ease, were so friendly and professional and made me feel so special and cared for. The NHS get such a battering at times, but what I have received over the past 3 weeks has been nothing short of an am amazing service. I feel so very lucky to have been in such safe hands. I am truly grateful to the consultant for her amazing skills , she is surrounded by a fabulous team of nurses and health care professionals. Please pass on my thank to everyone who looked after me so well today. I wish I coukd reveal the names. ❤️ to yiu all Very best regards Sue Chilton
Visited Don't know on June 2024
Review titled North Tyneside General Hospital
Replied on 26 June 2024
Dear Sue, Firstly, we hope you are feeling well after your recent colonoscopy. It has been a pleasure to read how positive your experience was during your time with us. We will forward on your lovely review to the Endoscopy Unit team at North Tyneside. Best Wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust