Epsom Hospital
Dorking Road, Epsom, Surrey, KT18 7EGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Appalling Accident & Emergency
Rated 1 star out of 5
by Dee - Posted on 17 November 2024
Was referred by 111 to utc. Arrived to be told it was shut - it wasn’t - so ended in a&e. The experience was shockingly bad. Anyone who finds themselves in a&e understands there are issues but when there is no management or leadership in a department, you have a situation where there is no one to help ensure that people understand their situation as part of the overall Unit function. We were lied to when we arrived. Ongoing there was no communication with patients on an individual or group basis about ongoing issues and delays and it’s seriously hard to reconcile that people are working flat out when nursing staff are sat around laughing and joking at their desks when people who were advised of a 3/4 hour wait on arrival and are still sat 5/6 hours later. The reception desk are brilliant and don’t deserve to have to cover for their higher paid colleagues. In submitting this review it has been rejected 3 times because I included words only in capitals - these were the accepted abbreviations of your departments!
Visited Accident and emergency services on November 2024
Epsom Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by A Flynn - Posted on 16 November 2024
Great staff, all we met were professional, caring and helpful. Attended Childrens A&E and then Casey ward.
Visited Accident and emergency services on November 2024
Epsom Hospital has not yet replied.
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Review titled Fantastically efficient and kind staff
Rated 5 stars out of 5
by Amanda Elliott - Posted on 06 November 2024
I was seen in the ENT department this morning under the ‘two week rule’. Prior to this I received a phone call from a lovely nurse, who was very informative and then soon after another call with details of my appointment, all within a week of my GP’s referral. I was extremely nervous about the nasal endoscopy, having had a very nasty experience of this in the past and about what the results might be. The doctor who saw me (I don’t remember his name) was fantastic. He explained everything very well and did his utmost to set my mind at rest. He was really kind. The procedure was carried out swiftly and virtually without discomfort. Thankfully all was well. The doctor then took time to explain what to do next and about my medication. I am so grateful for his time and attention to detail as well as to all the other staff involved. Thank you so much.
Visited Ear, Nose & Throat on November 2024
Epsom Hospital has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Andy cooper - Posted on 03 September 2024
I cannot thank sam, vanessa and valerie enough for thier kindness, patience and total professialism in performing a tooth extraction and biopsy today. I am a very nervous dental patient, but was at ease throughout both procedures, which were completed quickly and with no discomfort. Thankyou so much.
Visited Oral and Maxillofacial Surgery on September 2024
Epsom Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jennifer V - Posted on 16 August 2024
I was treated with the utmost courtesy, care, compassion & professionalism by all the staff that I encountered at Epsom Hospital's A&E department today, following an accident. Thank you all so much, you were fantastic.
Visited Accident and emergency services on August 2024
Epsom Hospital has not yet replied.
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Review titled Thanks for looking after my father
Rated 5 stars out of 5
by John Newton - Posted on 08 August 2024
My father was attended by paramedics at home on 3/8/24 and by Epsom Hospital staff that and the following day and again 7/8/24. All staff were exemplary, courteous and caring. He’s 88, not daft, but can get confused, has hearing problems and finding the world increasingly challenging. Please pass on my Dad’s and my sincere appreciation to all who attended to him. Kind regards
Visited Accident and emergency services on August 2024
Epsom Hospital has not yet replied.
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Review titled Great care given to elderly mother
Rated 5 stars out of 5
by Mrs Niki Taylor - Posted on 04 August 2024
My elderly mother was given examplanory care and I would very much like to thank all the staff that were on duty on 1st August (from 10pm onwards). Everyone was very kind considerate and attended to her needs. I would like to mention the young doctor on duty who was very understanding and very helpful.
Visited Accident and emergency services on August 2024
Epsom Hospital has not yet replied.
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Review titled Plaster Room Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
My 14 year old son has been twice to the plaster room at Epsom hospital. Both times he was cared for by 2 fantastic guys. They were brilliant with him and explained everything they were doing. Every member of staff we have dealt with at both hospitals has gone above and beyond with my son. Amazing staff. A shame that it is easier to find where to complain than where to praise and thank.
Visited Don't know on July 2024
Epsom Hospital has not yet replied.
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Review titled Great Anaesthetic & Gyanecology team
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2024
I was seen at the Gyane clinic after the scan appropriate investigation & referral was made promptly. I was scheduled for an elective surgery. Everything was perfect right from the beginning. The anaesthetic team , gyane team , recovery nurses & the ward nurses were exemplary. My postoperative care was fantastic. The doctors , nurses & HCA were all very professional & did a great job despite their daily challenges . We should be grateful for the existence of NHS and appreciate the hard work of the clinical team .
Visited Gynaecology on May 2024
Epsom Hospital has not yet replied.
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Review titled awful a&e
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2024
can’t see more than one person per hour don’t care about you at all one nurse walked away from me while i was having a conversation with him
Visited Accident and emergency services on April 2024
Epsom Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust