Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
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Review titled Excellent X ray dept
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
I have been twice to the Xray dept recently and both times I have been in and out so quickly that I haven’t had to pay for parking. Excellent caring, helpful staff
Visited Don't know on November 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 November 2024
Dear Patient, Thank you for sharing this valuable feedback for the Radiology department at Queen’s medical centre. We are so pleased to hear that you received such a fast and efficient service on both occasions. We will pass your comments on to the department now in order for them to be shared with the team. Kind regards, Kelly – patient experience officer
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Review titled Dislocated Shoulder
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2024
My son arrived at A&E with a dislocated shoulder at 7.30 pm and as of 01.30 has not been triaged or treated. In pain throughout.
Visited Accident and emergency services on November 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 04 December 2024
Dear Patient We are saddened to hear that your waiting time in A&E was so long due to the current pressures on the service. We hope that you were able to get some pain relief whilst you were waiting to be seen and that the nursing staff were made aware of your son’s ongoing condition/pain. If you would like to provide us with further feedback on the care you received, you can contact us directly on the email address nuhnt.pals@nhs.net or via the telephone number 0800 183 0204. Kind regards, Kelly - patient experience officer.
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Review titled Eye surgery day case
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
From the moment I entered ward C25 I received a warm welcome. I was seen pretty much immediately and the anaesthetist had a chat to me, along with my brilliant neuro-ophthalmologist. The care in the theatres was second to none, very attentive and the staff were able to allay my concerns. I felt safe and very cared for. In recovery the nurse was incredibly supportive and immediately dealt with my pain relief. Once back on the ward I was offered a cuppa and something to eat, and I was discharged promptly. My surgeon, the theatre staff, the anaesthesiologist and the staff at C25 were awesome! Thank you so much for making me feel well cared for by a very competent team!!
Visited Ophthalmology on November 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 03 December 2024
Dear Patient Thank you for leaving this kind review of your personal experience of our Ophthalmology department and Ward C25 and are so pleased to hear that you found your care to be second to none!. I will pass on this compliment to the matron of ward C25 for it to be shared with ward and theatre staff that were involved in your care. May we take this opportunity to wish you a speedy recovery from your surgery. Kind regards, Kelly – patient experience officer
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Review titled Immunology department shocking
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2024
Absolutely shocking treatment from immunology. No support unfortunately, cancelled appointments, no communication and just left to deal with life changing diagnosis. The consultant is rude, dismissive and not compassionate. Wouldn't recommend and moving to a hospital an hour away.
Visited Immunology on November 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 December 2024
Dear Patient, Thank you for providing feedback of your experience of the Immunology department within our hospitals, We are so sorry to hear that this has led to your decision to change your care to another provider. Please be assured that we will pass on your feedback to the department so that it can be used and reflected upon. If you require a direct response from the department, please email us via the email address nuhnt.pals@nhs.net where we can liaise with the department directly on your behalf, Kind regards, Kelly – patient experience officer.
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Review titled Staff in accident and emergency
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
I think the lady is called clarisa bowen and I'm not sure on the gentleman was called they was taking obs in a&e department on 21st October 2024 at night they was so helpful with my partner he was in so much pain and they helped get the help we needed and chased the departments down I will say they got treated a little bad by other members of staff they was working so hard and I understand the department was busy but staff spoke to them like rubbish you are all equal and working just as hard but those two staff members was amazing thank you
Visited Accident and emergency services on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 October 2024
Thank you for this feedback. We are glad to hear that you and your partner found the two staff members in our Emergency Department to be so helpful to you. We are sorry that you observed behaviour that caused you to feel felt that these members of our team may be not being treated well by some of their colleagues, this is not the impression we would want any patient to have, and we hope that any incidents where they behaviour has been displayed towards any member of staff that is not in accordance with our Trust values have been addressed by the department. We will share your kind, and thoughtful, words with the senior team for the Emergency Department.
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Review titled Very Poor Experience
Rated 1 star out of 5
by Shaun Baker - Posted on 09 October 2024
came in tuesday 9th with an heat attack. was left in the hallway for 7 hours for only to have bloods done then stuck in the hallway again for another 5 hours. finally get a room seen by a doctor to only be taken out and left out in hallway again for another 6 hours never again
Visited Accident and emergency services on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 October 2024
Dear Shaun, Thank you for leaving feedback following on from your recent attendance at our hospitals. We are sorry to hear of the time you waited to be seen and are saddened to hear that it was in a corridor this is not the care we want to provide. Unfortunately during the time of your attendance to ED the demand on the healthcare system was extremely high. We continue to work with our healthcare partners in Nottinghamshire to address ongoing increasing pressure within the hospital and emergency department. Best wishes Patient experience and engagement for NUH
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
My cataract surgery was successfully completed at qmc. My cataract is exceedingly dense, the doctor said before the surgery, and he gave me a 10–20 failure rate. I nevertheless proceed with it. My procedure, performed by the same specialist, took less than twenty minutes to remove and replace with a new lens. Gave me little eye drop bottles and medical instructions on how to take care of my eye. My eyesight is improving after three days, and on the fifth day, I can see well. I continue to use eye drops and to cover my eyes at night with hard plastic. Overall, I was quite pleased with my vision and I thank my doctor at qmc who did made sure that he will make it a successful operation. Thank again qmc and the eye surgery team.
Visited Cataract Surgery on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 October 2024
Dear Patient, Thank you for sharing your experience of our hospitals. I’m really pleased to hear that your recent cataract surgery was so successful and that your results have been really positive. I will pass your feedback on to the Ophthalmology department to share this with the matron and the teams on your behalf Best wishes, Kelly – Patient experience officer.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2024
Very friendly caring staff most helpful and polite brilliant staff nothing was any trouble staff put themselves out
Visited Don't know on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 October 2024
Dear Patient, Thank you for sharing your recent experience of our hospitals. We are very pleased to hear that you found our staff to be caring helpful and polite and that they were able to exceed your expectations. If you would like me to pass this on to the teams involved in your care please email me directly via the email address nuhnt.pals@nhs.net with the details and we can pass this along confidentially. Kindest regards, Kelly - Patient experience officer
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Review titled wonderful care in the HASU
Rated 5 stars out of 5
by adam fowle - Posted on 22 October 2024
I have read a lot about the problems of the NHS in recent years, however my experience over the past ten days could not be more at odds with the publicity the organisation receives. I recently had the misfortune of suffering from a Stroke and consequently staying for five days in the Highly Acute Stroke Unit at the Queens Medical Centre in Nottingham. From the moment I entered the A&E department until I was discharged five days later the care and kindness I received was just outstanding. The team that the Professor in charge of the has built in this department managed to combine calm and reassuring professionalism with exceptional kindness. Whilst I regard myself as unfortunate to have had a Stroke I equally regard myself as very fortunate to be treated by the Professor and her wider team. This care has continued semlessly since I returned home. Within two days of my return the Community Stroke team have visited me and a plan to aid my recovery is already in place. I have often heard the expression that satisfaction is the difference between expectations and outcomes, in my particular case the outcome has well and truly exceeded my expectations. It is inevitable that an organisation as vast as the NHS will have its difficulties but we could help the teams that work in it if we took the many opportunities we have to congratulate and thank the teams that provide exceptional care and kindness more often. Adam Fowle Nottinghamshire.
Visited Stroke on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 October 2024
Hello Adam, and thank you very much for sharing your experience of the time you spent on the Hyper Acute Stroke Unit. We are so pleased to hear that you felt the level of care you received from the team there was outstanding, and we will share your kind words with everyone on the unit. We wish you well in your ongoing recovery. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
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Review titled Nurses are too noisy
Rated 2 stars out of 5
by Lotty - Posted on 06 October 2024
Been to D34, found the ward was a bit loud, nurses are too loud. Patients can’t truly rest because of the noise, nurses chitchatting very loudly. Even when they are checking other patients, I understand they need to be jolly to be more approachable but they need to put in mind to be gentle and respectful to other patients who are resting.
Visited Children's & Adolescent Services on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 October 2024
Dear Lotty Thank you for sharing your review of your experience on D34 I’m sorry to hear that you found the noise level to be of an unacceptable level and this is not what we would expect. Please be assured that I have raised this with the Matron and ward manager of D34 in response to your feedback and they have shared this with the team If you require any more support please do not hesitate to speak to the ward manager or alternatively contact pals via the email address nuhnt.pals@nhs.net and they will try to help you with your concerns. Kind regards, Kelly Patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust