Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Mums care
Rated 4 stars out of 5
by Paul Matthews - Posted on 16 November 2023
I can't thank b49 ward at queen's medical centre enough for the care they gave to my mum from the day she went in to coming out.
Visited Don't know on November 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 November 2023
Hello Paul, Thank you for leaving this very kind feedback regarding your mother’s care on B49 ward at QMC. I will pass these comments on to the matron of the division and the ward sister now so that it can be shared with all of the staff on B49 and they receive your thanks. Kind regards Patient experience and engagement
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Review titled Very Good
Rated 5 stars out of 5
by Nathan - Posted on 21 November 2023
I had rung 111 to explain about my fall, I'd damaged my nose and mouth. Arriving in A&E they were efficient. I was soon seen by a nurse. They gave me an ECG to check my heart, I had a brief and helpful meeting with the doctor who explained what tests and procedures needed to take place. These all happened and each member of staff was so helpful. Thanks
Visited Accident and emergency services on November 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 27 November 2023
Hello Nathan Thank you for sharing your patient experience with us. We were sorry to hear that you had suffered such a bad fall, but are glad to hear that you got the Care that you needed at the right time. I will pass your thanks on to the team in A&E as it will be a real boost for them to get such positive feedback in such pressured and busy times. Best wishes, Kelly - Patient experience and engagement officer.
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Review titled Day operation
Rated 5 stars out of 5
by Mary Cumberley - Posted on 30 November 2023
I came in for a day operation. The staff and care were just fantastic.From checking in and every step of the way was swift and professional all round. Thank you so much!
Visited Gynaecology on November 2023
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus has not yet replied.
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Review titled Very person centred
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2023
We came into the A & E with our little boy who had issues with chest and his struggling to breathe. We were seen by a Dr who was so super kind, listened & handled the situation with kindness and sensitivity. He listened and was so good with our boy. We couldnt be more pleased with the help and advice and reassuarance . I appreciate its so busy in the A & E but the way he handled our boy and our situation was so good and really grateful for it.
Visited Accident and emergency services on October 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 November 2023
Thank you for getting in touch and sharing feedback of your experience of our Childrens A&E department, we hope that your son is doing much better now. I will send this comment on to the matron of the department so that it can be shared with the wider team involved in your sons care. This will be a welcome boost to the team at a particularly busy and pressured time. Patient experience and engagement
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Review titled Superb treatment
Rated 5 stars out of 5
by Jane Wilford - Posted on 27 October 2023
I have recently had treatment in the Maxillofacial department,and cannot speak highly enough of the treatment I received in both general and dental departments. The staff were so caring and considerate,in what could have been quite traumatic
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 November 2023
Hello Jane Thank you for taking the time to leave us your feedback, I will pass this on to the Maxillofacial service manager in order for them to share this with the teams involved in your care. We are really pleased to hear that everything went so smoothly and hope you are recovering well. Kind regards Patient experience and engagement team
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Review titled The kindness and compassion of the staff made a terrible time bearable
by erranddb46 - Posted on 22 September 2023
Our mother was found to have a very short time to live after a discovery in an operation showed that her intestines and bowel tissue had died due to blood clots. The kindness and compassion of the staff in E14 ward made a terrible time bearable. The nurses and health care workers gave us time and space to come to terms with the situation but were always on hand when needed. Even under the pressure of the industrial action they did not let their level of care drop. I would like to thank all of them for the kindness shown.
Visited September 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 September 2023
Hello and thank you for sharing this kind and valuable feedback. I will of course pass this comment on to the team on the ward and to the matron that oversees the department now. I am so sorry to learn of the loss of your mother and would like to send our sincere condolences to you and your family at this difficult time. Kind regards Kelly Morley - Patient experience officer
Provided by Care opinion
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Review titled Poor communication after hospital discharge
by L-Smiley - Posted on 11 September 2023
I visited my GP because I was feeling exhausted and strange and they sent me straight to the hospital because of abnormal neurological signs. After tests and scans I was transferred to the Stroke Ward. The following day I was examined by a neurologist, because a stroke had been ruled out. They said I needed more tests, but they might take a week to organise, and if I chose I could go home to wait for them. So very soon afterwards I was told that I would be discharged that evening, regardless of how late it might be once the arrangements had been made. So I staggered off, with no advice on how to cope with my symptoms or what I could do for rehabilitation. It seemed that the Stroke Unit had washed their hands of me, and I was given no name or contact details for the neurology team I'd been passed on to. Now a week later I've heard nothing about any tests, or even if they are going to happen, and I have no way of enquiring.
Visited September 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 September 2023
Hello there, Thank you for getting in touch and providing us with your feedback. We are sorry to hear that this has been your experience and would like the opportunity to help you get the support and answers that you need. If you are able, please contact us at QMCPET@nuh.nhs.uk where the patient experience team will be able to take more details and pass this on to the correct department. Best wishes, Kelly
Provided by Care opinion
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Review titled Exceptional friendly care
Rated 5 stars out of 5
by Philippa Godfrey - Posted on 05 September 2023
At all times I was treated with courtesy and respect. Cheerful friendly staff working in difficult circumstances.
Visited Accident and emergency services on September 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 06 September 2023
Thank you for your very kind feedback. Here at Nottingham University Hospitals our staff go above and beyond to ensure you feel safe and cared for when using our services and your comment is very much appreciated. If you would like me to share this with a specific department you can contact me at qmcpet@nuh.nhs.uk and give me the details and I will share this with them personally. Kind regards Kelly Morley – Patient experience officer
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Review titled Awful experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 September 2023
Was told to attend by my doctor for serious right side pain of tummy and side (worse pain I’ve ever felt) waited 6 hours in A&E before any pain relief had 2 different ones didn’t work was then sent to emergency surgical ward … we’re I was sat for 5 hours with no pain relief waiting on a ultra sound .. had the ultra sound shown I had no gall bladder issues the dr said theirs definitely something wrong as my bloods shown somthing Was told I could stay in for further ct scan n pain management.. with in 20 mins of being told I could stay I had the ct scan and results was being sent home with no pain medication on agony with antibiotics for a allegedly bowel issue … which isn’t even on the left of my body and alto doesn’t show on a ct scan or bloods !! Disgusting service no communication through out just made to feel like nothings wrong n rushed out because not having enough beds . End result I’m still not n agony can barely move and very annoyed!!!!!
Visited Emergency Abdominal Surgery on August 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 06 September 2023
Thank you for your feedback. I’m sorry to hear that this has been your experience of our hospital. We would not want you to feel that way. I will pass this on to the matron of A&E now. However if you would like me to also share this with the ward that you were on please contact me at QMCPET@nuh.nhs.uk and I will ensure that this comment is shared so that they are made aware. You may also wish to contact our Pals Team at PALS@nuh.nhs.uk where they can deal with your concern directly. Best wishes, Kelly - patient experience officer.
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Review titled Lack of communication
by Soreye - Posted on 10 August 2023
Came to Queen’s Medical Centre recently for a procedure on my eye in the EENT department. I arrived at the given time of 12.00p.m. to find around 8 or 10 other people had the same time for their appointments. We were taken in one at a time and I was eventually taken in at about 5.15 p.m. I was the last to be called. None of us had any idea why the order was chosen. It didn’t seem to be alphabetical and I was told it was the luck of the draw. Obviously my luck was out, as I was the last. I think there should have been more communication beforehand. I didn’t take drink or food or a newspaper or iPad and as I was on my own and was reticent to go down 4 floors to a cafe to buy anything in case my name was called. There must be a better system than to have older people waiting around for 5.1/2 hours. Surely it could have been split into several segments to ease the time wait. If this isn’t possible the people should be informed to bring refreshments and a book with them. The actual procedure was quick and efficient. Actually it took just 10 minutes after the long wait. Regards and many thanks to the staff. It’s the communication and organisation which could be improved.
Visited August 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 August 2023
Thank you for sharing your feedback with us. I’m sorry to hear that this has been your experience of our hospitals I understand that waiting times can be frustrating particularly when you are nervous about the procedure. Our staff have a list of patients and due to unforeseen circumstances some take longer than others and this does have an impact on the waiting list on the day. If you ever find yourself waiting with us again please ask a member of staff who can provide you with more information, food, drink and reading materials to enable your stay to be a more comfortable one. I will pass your comments on to the matron of Ophthalmology now so that he can look into your concerns further. Kind regards, Patient experience and engagement team at Nottingham university hospitals.
Information supplied by Nottingham University Hospitals NHS Trust