Cheshire and Wirral Partnership NHS Foundation Trust
Trust Headquarters Redesmere, Countess of Chester Health Park, Liverpool Road, Chester, Cheshire, CH2 1BQPatient ratings and reviews
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Reviews
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Review titled Bolton Service Deals With Underweight Patients Only
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
The Bolton Eating Disorder Service which is run by the Cheshire and Wirral Partnership NHS Foundation Trust does not cater for those who have eating disorders other than anorexia or who are underweight. Yet their website says differently, it clearly says they will take referrals from anyone over 18 at the time of referral, so perhaps this needs to be updated as so not to waste the time of those asking for referrals. My own referral was again denied, because I am not underweight, this discriminates against others who have eating disorders. I am a diabetic on insulin, which makes me a complex case, and still my referral was rejected.
Visited March 2024
Cheshire and Wirral Partnership NHS Foundation Trust has not yet replied.
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Review titled Home Treatment - Appalling service
by Anonymous - Posted on 17 June 2024
The service is absolutely appalling. They messed me around, bringing me in to see certain people who wouldn't be in. They actively made me more depressed and when I asked them to leave me alone they continued to contact me. When I finally saw somebody who actually had a clue what was going on, they discharged me with no medication, no treatment plan, no recommendations. I left the 'care' of the home treatment team more depressed than when I came into it. I'd never reach out in a mental health crisis again as they actively make things worse.
Visited January 2024
Cheshire and Wirral Partnership NHS Foundation Trust has not yet replied.
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Review titled Fractured care
Rated 1 star out of 5
by Laura B - Posted on 09 March 2024
I would give 0 stars if I could. My vulnerable 17 year old with learning disabilities and autism has had the misfortune to be bounced around the outside of various services hosted by this organisation only to finally get in to be told to self-refer to another part of the organisation which turned out to be inappropriate. As someone with extending experience at a senior level in both provider and commissioning NHS organisations this is the worst example of "joined up care" I have seen. Not fit for purpose.
Visited November 2023
Review titled Cheshire and Wirral Partnership NHS Foundation Trust
Replied on 18 March 2024
Hello, Thank you for leaving your comment, I am sorry that you have experienced issues with an NHS service. Can you please contact the PALS team on our freephone number 0800 195 4462 or email us at cwp.pals@nhs.net and a member of the team will help and support you. Kind Regards Patient Advice and Liaison Service Officer
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Review titled Home Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
I have been under the Home Treatment Team a couple of times this year and just wanted to express how grateful I am for the support provided. Wherever possible they ensure you have the same practitioners visiting you, which is better for consistency and continuity of care at what is already a very difficult /stressful time They are a knowledgeable, kind and supportive team who are able to support you to get through crisis and into the next stage of recovery. The psychiatrist and pharmacist attached to the team are also excellent, being able to access this level of support in the community is invaluable. Any changes or tweaks to treatment plans happen quickly which helps speed up recovery. Thank you for all that you do
Visited November 2023
Review titled Cheshire and Wirral Partnership NHS Foundation Trust
Replied on 04 January 2024
Hello, Thank you for leaving your comment, we appreciate you taking the time to let us know. We will ensure your kind words of appreciation are passed onto the relevant team. Kind Regards Patient Advice and Liaison Service Officer
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Review titled Community Mental Health Team Macclesfield
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
The Community Mental Health Team have provided an excellent service to me over the years I’ve had the same Psychiatrist and CPN for years, both of whom are collaborative, caring and informed. I’m very thankful to have continuity of care as I know many people across the country with bipolar do not have this. Although the service is clearly very stretched at times the duty workers are still responsive and supportive. The front office team deserve a mention too as they must receive so many calls but are always patient, friendly and kind I know they probably hear more often when things go wrong, which if they do - they have been honest and accountable in my experience I hope the team get chance to look after themselves too as it must be very challenging work
Visited June 2023
Review titled Cheshire and Wirral Partnership NHS Foundation Trust
Replied on 04 January 2024
Hello, Thank you for leaving your comment, we appreciate you taking the time to let us know. We will ensure your kind words of appreciation are passed onto the relevant team. Kind Regards Patient Advice and Liaison Service Officer