Summerfield Group Practice
Summerfield Prim Care Ctr, 134 Heath Street, Winson, Birmingham, West Midlands, B18 7ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice - faultless
Rated 5 stars out of 5
by Emma Berry - Posted on 15 November 2024
This practice is amazing. Reception staff polite empathetic efficient. Availability of appointments is great. Today I had problems with the wrong phone being used (my mistake for not updating this) and they still managed to arrange a new appt on a Saturday because I have just started a new job and my training is in the week. Waiting area comfortable and sizeable. On-site pharmacy. Drs, Practice Manager professional, courteous and kind. Great parking - also shopping (you can do a great supermarket shop before or after appointment). And fantastic walk-in service for emergency health support in the same building.
Visited November 2024
Summerfield Group Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Meng Gao - Posted on 08 October 2024
when I came for appointment today to see gp. Clinician was very patient and really helpful. Every time I came for appointment practitioner have always been great. I am very grateful to the clinician for his help and care they show towards his patient. He is dedicated to his Job. I will recommend Summerfield group practice to everybody.
Visited October 2024
Summerfield Group Practice has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
The Nurse I seen today was very helpful, she made me understand my problems. She explained my daily routine for my diabetes and how to manage it all. The doctors are very good, the receptionist are also very helpful, kind and polite.
Visited October 2024
Summerfield Group Practice has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Barham Kamil - Posted on 08 October 2024
The doctor I saw today was really good, he helped me with my medical issue perfectly. The reception staff are helpful too. Always can get appointments when needed and help is offered. Its a fast service and everyone works as a team to care for the patients needs.
Visited October 2024
Summerfield Group Practice has not yet replied.
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Review titled Poor service and basic manners
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
Had a dealing with very unhelpful staff member, talking down to me in rude manner. Usual staff have been great, but this new one, she was very argumentative. Even when I asked for manager, manager did not really resolve issue and seemed to take her side. Will be looking for a new practice!
Visited October 2024
Summerfield Group Practice has not yet replied.
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Review titled Excellent GP Practice
Rated 5 stars out of 5
by Ali - Posted on 08 June 2024
Summerfield Froup Practice offers excellent service. I got an appointment on the same day to see my GP. My GP dealt with my problem in a professional and satisfying manner. All the staff at Summerfield group Practice are very helpful.
Visited June 2024
Summerfield Group Practice has not yet replied.
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Review titled ill mannered
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
Called yesterday for a appointment for my mom she had been seen last week and was told if symptoms or medication that was prescribed have no effect to call back in a week for a follow up the receptionist told me to call back the following morning at 8 to get a appointment as there was non left till next week that’s fine I understand the rules and regulations so I call today morning 8 am 15th in line spoke to the Receptionist voiced all concerns related to my moms health ect trying to get a appointment to be told tell her go a&e when her issues are not a accident nor an emergency that she needs to sit in a&e anyhow I said a appointment any time this week with any doctor will be fine she proceeded to tell me today 6:30 I thanked her and was relived my mom goes to the gp tells the receptionist she has arrived and the Receptionist abruptly tells her its not today it’s next week my mom continues and says no it’s today I spoke to you this morning the receptionist remembers the conversation and says no I booked it in next week you should have called at 8 like I told you my mom replied I was on the phone at 8 am and the was a que she interrupts and says well there’s other people calling you know my mom is very disheartened by this situation and this isn’t the first time that the receptionist have acted this way and I’m sure there are many story’s far worse then this one doctor not going to name names doesn’t have a clue how to prescribe medication to a 5 month old I’ll leave this here
Visited May 2024
Summerfield Group Practice has not yet replied.
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Review titled Messed about
Rated 2 stars out of 5
by Anonymous - Posted on 09 February 2024
They had contacted me trying to book the appointment not realising that it had already been booked. I confirmed with them that my appointment was for 4.30 pm on the telephone and drove to the practice. I was on time and confirmed my appointment with the member of staff on reception. She told me the doctor would see me soon. I waited an hour, watching numerous other patients see the doctor. I went back to the reception and was told my appointment was not until 6.30pm. I was unable to wait and had to leave.
Visited February 2024
Summerfield Group Practice has not yet replied.
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Review titled Great practice and amazing service
Rated 5 stars out of 5
by Mandeep - Posted on 07 October 2023
I highly recommend this practice. Always able to get an appointment when needed and never had any problems. Reception staff is very kind, caring and helpful.
Visited October 2023
Summerfield Group Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Ouests Narcisse Bolet - Posted on 16 October 2023
Receptionist was very patient and calm I was shouting and frustrated.she was listening ti mt patiently. She manged to calm me down and resolved my situation. I was seen by Gp n the end who also demonstrated kindness, patience and helpfulness ans compassionate. He also ook his to explain my concern and did the right referral with my follow up appointment.
Visited October 2023
Summerfield Group Practice has not yet replied.