Barking, Havering and Redbridge University Hospitals NHS Trust
Queen's Hospital, Rom Valley Way, Romford, Essex, RM7 0AGPatient ratings and reviews
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Reviews
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Review titled Superb diagnosis
Rated 5 stars out of 5
by John Gallacher - Posted on 12 September 2024
I came to Queens Emergency Walk In because I had a stye in my eye that didn’t respond to treatments. The doctors I saw were thorough and so professional for they identified a suspected tumour by putting me though various painless tests, which resulted in me having a biopsy confirming their diagnosis, but to avoid any margin of error they sent me for a CTs scan then a PET Scan, which confirmed the tumour as being isolated behind my right eye. I have nothing but the highest praise for these doctors who even asked questions of my childhood for double vision, and I am 81. I cannot praise Queens enough for if I hadn’t gone to them my health would have deteriorated even further butceuthiut my awareness. I’d like to thank All of the Opthamology departments for such wonderful and caring service but especially the consultants who demonstrated so much empathy .I just cannot praise you enough- thank you!
Visited June 2024
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 17 September 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards, Director of Nursing for Surgery, Anesthetic and Critical Care Surgery.
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Review titled Lack of empathy
Rated 4 stars out of 5
by Anne - Posted on 01 May 2024
I am on the 2 week wait pathway. I received the date for my procedure, which is in 6 weeks time, to query if it should not be sooner than this. The lady I spoke to appeared not to be listening to me as I had to repeat each question twice, she kept cutting me off without letting me finish speaking. I felt as if I had troubled her by ringing up, when I am worried about a possible diagnosis of cancer hanging over me and have to endure a wait longer than I was anticipating. She showed me no empathy.
Visited April 2024
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 14 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Very slow and no updates on progress
Rated 1 star out of 5
by Alistair - Posted on 08 April 2024
Arrived with an expected Heart Attack. Had the same in Feb 2023. That time they analysed my Bloods, confirmed Heart Attack, said they could not desl with it and transferred me to Barts, 2 hours later all sorted with 3 stents. This time, gave bloods at 6.00, still sitting here at 22.40 waiting for results and update. Terrible service. If I have had s heart attack I fully expect them to move me to Barts again. Ambulance service should not take Heart patients to a hospital that is not equipped to deal with them.
Visited April 2024
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Appalling wait times in A&E
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
I arrived at Queens hospital at 9pm with severe chest pains. At first, I had a blood sample taken and an ECG which was swiftly done. However, once at A&E the service went down hill. Elderly people waiting in corridors for a bed with not an ounce of dignity shown to them. No chairs for people to sit on and many patients either sitting on the floor out of sheer desperation or standing for hours. After 5.5 hours of waiting I was finally moved to eSDEC department at 2am where we were told the doctor has gone on his break and there are only 2 doctors working. No updates given about waiting times. No checking of patients to make sure they are okay. Now 9am and still no updates. Over 12 hours later, and still waiting to be seen. No explanation given about the long wait. Many patients have been here since 1am and not one has been seen in that time. Absolutely shocking behaviour! First time at Queens and most likely will be the last time. Barts trust I have always been seen within 4/5hours max and usually discharged within those 4/5 hours. Queens needs urgent reforms as in my opinion it is going downhill rapidly. Lots of unhappy and upset patients waiting in A&E
Visited November 2023
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 29 December 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine and Emergency
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Review titled Majors
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
Ex - husband taken to resus for the 5th time this year. Care recieved in resus, Bluebell B, I can't fault. Majors is another story, no jugs of water, no pillows, no toast for breakfast, as they had no bread.
Visited May 2023
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 07 June 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Lead Nurse for Acute & Emergency Medicine
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Review titled Poor management
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
Attended appointment for planned surgery today which was brought forward by 2 days. Having waited 10 hours for surgery to then be told it would be cancelled is totally disgraceful. Reason for cancellation was there was no radiographer there (left at 4pm). Radiographer was required during operation process. My query is that my operation was planned - has been in the planning for over a year. Why is it that my operation was not done earlier in the day when it was a 'morning surgery' case? I am also nearly £40 out of pocket as had to pay taxi fares to and from hospital. Very poor management of a 'planned' procedure.
Visited February 2023
Review titled Barking, Havering and Redbridge University Hospitals NHS Trust
Replied on 07 June 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.