Barts Health NHS Trust
Trust headquarters, Executive Offices, Ground Floor, Pathology and Pharmacy Building, The Royal London Hospital, 80 Newark Street, London, E1 2ESPatient ratings and reviews
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Reviews
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Review titled Great orthopaedic surgery
Rated 5 stars out of 5
by Capt Vishal Chaudhary - Posted on 11 July 2023
Today I had my teenager son take full anaesthesia for a corrective surgery on his feet. It was a complicated fracture at articulation point. I think the attending main/lead surgeon along with his Co-surgeons did a fantastic job start to finish and in recovery. I wish I could name them all.10 on 10 and this also goes to the day care nurses who took such wonderful care. I was initially nervous but now I now there is the best of the best in here. Never mind the wait that I had to take for a day. God bless you all. Proud of you. Five stars all the way!!
Visited July 2023
Review titled Barts Health NHS Trust
Replied on 13 July 2023
Dear Capt Vishal Chaudhary, Thank you very much for taking the time to provide such positive feedback about the care your son received from the orthopeadic team. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Blood Test: Friendly and Fast!
Rated 5 stars out of 5
by Thea P - Posted on 18 July 2023
I just wanted to leave a note to say how impressed I was with the walk-in team doing the blood tests today. I was there in the afternoon and expected to be waiting a while as it was a walk-in clinic, but I was seen within a few minutes! The nurse was really friendly too, after what must have been a long, busy day taking one blood sample after another in a tiny windowless room. I’m so grateful to have the NHS and the wonderful people who work there.
Visited July 2023
Review titled Barts Health NHS Trust
Replied on 19 July 2023
Dear Thea P Thank you for taking the time to share this positive feedback following your recent visit to Barts Health NHS Trust. We are pleased that the nurse was friendly, and that you were impressed with the service received. Once again thank you for your kind words. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Poor after care
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I had heart surgery in March 2023. All seemed fine before my operation. The care I received in, ICU and HDU was amazing, it wasn't until I got back on the ward that things went down hill. I needed help with personal care, having asked over and over again, until eventually someone helped me. There were times I asked for help was asked by one health care assistant, can't you do it yourself. I found it difficult to relax, couldn't sleep at night, if it wasn't for me ringing for assistance, no one would check on me. I explained that I felt quite unwell, but felt that no one belived me, until I had a funny turn on the, 7/6/2023. I had to get myself in and out of bed, was given no real after care advice. Was sent home a very vulnerable, scared patient.
Visited March 2023
Review titled Barts Health NHS Trust
Replied on 19 June 2023
Dear patient Thank you for taking time to contact us with feedback following your admission to our Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please the Central Complaint Team with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to BHNT.centralcomplaints@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
My husband had a pre op appointment with the nurse and she was very polite and professional and she answered every question we had
Visited February 2023
Review titled Barts Health NHS Trust
Replied on 10 February 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided to your husband at Barts Health. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to BHNT.CentralComplaints@nhs.net We look forward to hearing from you Kind regards Central Complaint Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
My husband had a pre op appointment with the nurse and she was very polite and professional and she answered every question we had
Visited February 2023
Review titled Barts Health NHS Trust
Replied on 10 February 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided to your husband. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to BHNT.CentralComplaints@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Newham hospital chestpain clinic
Rated 5 stars out of 5
by Douglas Pearce - Posted on 22 December 2022
Was delighted with my vist. Cleanliness fantastic Virtually seen immediately no hanging about . Staff were polite and helpful. Clinical practitioner was professional insightful regarding my questions. Please commend all the staff for running an excellent department. your hard work and commitment is gratefully received. Well done
Visited December 2022
Review titled Barts Health NHS Trust
Replied on 23 December 2022
Dear Douglas Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints
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Review titled Poor quality
Rated 3 stars out of 5
by Archaad - Posted on 12 November 2022
Blood test taken on a 5 year old girl following surgery for a burst appendix at 19:30 and at 22:30 the nurse kept saying that they are waiting for the results. I had to ring switch board to put me through the lab . Where they said that they have not yet received the blood sample. Spoke to the nurse and her response was make a complaint. After chasing it speaking to the coordinator and ringing the lab. At 22:45 they confirm that they have just received the blood sample.
Visited November 2022
Review titled Barts Health NHS Trust
Replied on 14 November 2022
Dear Archaad Thank you for taking the time to share this feedback about one of our services. It is most disappointing to read your experience; what you have described has fallen below the standard we aspire to here at Barts Health NHS Trust. Being informed to make a complaint clearly was not the best or quickest way forward in this circumstance, especially when a child is awaiting vital results to support their continued care. We would like to be given the opportunity to have this looked into by the relevant department and would appreciate if you could provide us with further details such as the hospital site this relates to, your daughter details (i.e. NHS/hospital number, full name, d.o.b etc.,), also your contact details. Please do not put personal information on the NHS Feedback Site send this information to the Central Complaints Team via email to bhnt.centralcomplaints@nhs.net Kind regards Central Complaints Team
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Review titled Lifts that don't work
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2022
Royal London Hospital has four lifts to get onto the upper floors. In the past two weeks while visiting a patient on the 13th floor, the lifts to any floor above 11 say "landing is locked" Hard luck if you're disabled or can't walk up stairs. Yesterday 06 October there was only one lift working. The lobby was full and people were in the corridor waiting to get to the lift. There was a notice on one floor that said the problem had been identified on 31 August. Why has it taken so long for whoever is responsible for building maintenance to get the problem resolved. It took me an hour to get to the 13th floor. If this had been an emergency, what then?? Also, why are there no clear signs as to where the stairs are. If people had to get out of the building fast, what then ?? Very modern hospital with lovely staff but no point of call for this kind of problem
Visited October 2022
Review titled Barts Health NHS Trust
Replied on 10 October 2022
Dear patient Thank you for taking time to contact us with feedback following your recent visit to The Royal London Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to bartshealth.familycontact@nhs.net Kind regards Central Complaints Team
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Review titled Very unprofessional and very uncaring
Rated 1 star out of 5
by Diane Elliott - Posted on 10 October 2022
Has a phone appointment which consultant was very cold and told me twice he had other patients to call while I was telling him he had rang me with wrong details? Didn’t want to listen at all.. Had waited 3 years for this call after being discharged from hospital with no check up since that. Letter said calls can last up to 30 mins he gave me 7 mins,then rang off. Left me feeling very upset and frustrated at his cold inconsiderate manner.
Visited October 2022
Review titled Barts Health NHS Trust
Replied on 10 October 2022
Thank you for taking time to contact us with feedback following your recent contact. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service so please contact us with further information i.e., the name of the hospital you are receiving treatment and also your hospital number to BHNT.CentralComplaints@nhs.net. Kind regards Central Complaints Team
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Review titled Pregnant and waiting over almost 2 hours for blood test
Rated 1 star out of 5
by Sahra Omar - Posted on 14 July 2022
I've been sent from my midwife appt to get a blood test done. I've checked in and been waiting over an hour and a half to get a blood test done, to be told there's still quite a few people waiting to be seen. This is the 2nd time now I've experienced the same thing, something needs to change.
Visited July 2022
Review titled Barts Health NHS Trust
Replied on 15 July 2022
Dear Sahra Thank you for taking time to contact us with feedback following your recent visit to our hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please provide us with your contact details and the hospital site you attended . You can do this via email to BHNT.CentralComplaints@nhs.net Kind regards Central Complaints Team