Bedford Hospital NHS Trust
South Wing, Kempston Road, Bedford, Bedfordshire, MK42 9DJPatient ratings and reviews
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Reviews
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Review titled Rude Paediatric A&E doctor
Rated 3 stars out of 5
by Anonymous - Posted on 15 June 2023
Waited 3 hours to be seen with a 7 year old who was in pain. Finally saw the doctor who didn’t take the time to listen what I was saying, cut over me all the time and didn’t seem interested at all in my daughter who was in pain. We’d seen a doctor early in the day at the hospital who he then started saying was wrong. Took no proper time to explain what was happening and rushed us out like our complaint wasn’t worthy of the time being there. Get how busy doctors are and happy to wait but to dismiss people especially a seven year old in pain and treat them without the smallest bit of compassion isn’t right.
Visited June 2023
Bedford Hospital NHS Trust has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by cynthia edwards - Posted on 20 June 2023
5 Star for the Endoscopist Department Staff. Staff put me at ease very kind love our NHS. Only waited 2 weeks for my results. Plus explanned the procedure in clear terms.
Visited May 2023
Bedford Hospital NHS Trust has not yet replied.
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Review titled Exceptional Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2023
Took my teenage son to A&E on a Saturday morning when he started displaying signs of a bad concussion (rugby injury) . The service we received from start to finish was exceptional. All staff were polite and courteous. We were dealt with quickly and efficiently. Within 2 hrs he had a CT scan and thankfully all was well . Advice given and allowed to go home. I was very impressed how smooth and efficiently all the children that day were processed . Thankful for our wonderful NHS staff
Visited April 2023
Bedford Hospital NHS Trust has not yet replied.
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Review titled Very caring
Rated 5 stars out of 5
by Doreen Garratt - Posted on 13 April 2023
My husband is having Hospital at Home..the nursing staff are fantastic and very caring, can't do enough for you.they are easy to talk to and have great sense of humour.also have a lot of knowledge in what they are doing..Thank-you so much everyone..carry on your good work...
Visited April 2023
Bedford Hospital NHS Trust has not yet replied.
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Review titled Everyone really did care
Rated 5 stars out of 5
by Jooles - Posted on 04 February 2023
Everyone from ambulance crew, Doctor and nurses were so kind & sympathetic, made my mother feel very cared for & safe
Visited February 2023
Bedford Hospital NHS Trust has not yet replied.
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Review titled Excellent Staff
Rated 4 stars out of 5
by Paul - Posted on 24 January 2023
Excellent staff whilst I was in A&E and being transferred to a ward. Although long time waiting understand service is stretched. Admitted for few nights and had gallbladder surgery week later. Whole service good apart from discharge as took 5 hours to get meds from being told was OK to go home.
Visited January 2023
Bedford Hospital NHS Trust has not yet replied.
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Review titled Poor discharge
Rated 3 stars out of 5
by Peter Norman - Posted on 01 January 2023
Whilst the hospital treatment and care was good, trying to be discharged was terrible. Consultant was happy to let me go on the Friday subject physio and others. Was satisfied later in the day. Whilst seen by another doctor and physio the next day discharge did not happen. Sunday seen another doctor who was going to check what is going on. Also, the noise some days, created by another patient, was not challenged. Hospital is not exactly a place for patients to watch netflix at what sounded like full volume
Visited December 2022
Bedford Hospital NHS Trust has not yet replied.
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Review titled Great response for a serious injury
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2023
Entered A&E with a dislocated elbow as a 21 year old. A nurse saw my very visibly horrific injury at the reception desk and within 5 minutes of sitting in the waiting area I got fast tracked to the X ray line. I was in severe pain but the communication from several nurses reassured me that I was being taken care of and they gave me a strong pain killer. A fairly painful 30-45 min wait for X ray, then painful 45 min wait for a doctor to pop my elbow back in place. Nurses were lovely looked after me when I was on gas to put my elbow back . The wait was long but in the grand scheme of things it wasn't for the current stress the NHS is on. Very pleased with my experiences, thanks to the great nurses!!!!!
Visited December 2022
Bedford Hospital NHS Trust has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Catherine Gordon - Posted on 07 November 2022
I cannot praise the midwives, paediatric nurses and doctors enough at this hospital. Throughout my entire pregnancy and then the care we received on the Riverbank Ward when my two week old baby was ill was highly professional, supportive and caring to all of us as a family. Wonderful, hard-working people work here and I feel very lucky this is my local hospital.
Visited November 2022
Bedford Hospital NHS Trust has not yet replied.
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Review titled Emergency Day Care Clinic
Rated 4 stars out of 5
by Barbara C - Posted on 28 November 2022
Many thanks to the nurse/receptionist who sorted out my query immediately and phoned me back. Pleasant, understanding and efficient!
Visited November 2022
Bedford Hospital NHS Trust has not yet replied.