Blackpool Teaching Hospitals NHS Foundation Trust
Victoria Hospital, Whinney Heys Road, Blackpool, Lancashire, FY3 8NRPatient ratings and reviews
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Reviews
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Review titled Cardiology
Rated 5 stars out of 5
by Edward Peek - Posted on 25 June 2024
Had an Ablation in February 2022, my care has been faultless. Each and every one involved in my treatment have been very professional and knowledgeable.
Visited June 2024
Blackpool Teaching Hospitals NHS Foundation Trust has not yet replied.
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Review titled Very good pain management clinic
Rated 4 stars out of 5
by Mrs P Naylor - Posted on 14 May 2024
My experience was very good.The staff including receptionists secretary and consultant were friendly approachable and informative,as well as being patient. A pleasant experience.
Visited March 2024
Blackpool Teaching Hospitals NHS Foundation Trust has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Pamela Hardman - Posted on 04 October 2023
Great treatment when I attended Accident and Emergency triage were extremely efficient doctors took over very quickly and had emergency stents fitted in theatre that evening. My treatment by everyone within the hospital for my 3 night stay after my heart attack was incredible and I will be forever grateful to all staff the care and consideration they all gave me was amazing
Visited September 2023
Review titled Blackpool Teaching Hospitals NHS Foundation Trust
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Emergency department and Cardiac Centre. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes Andrea
Provided by Care opinion
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 02 July 2023
I attended for a cataract operation which was the second one, I found the experience very bad compared to the first one 9 months earlier. I was left with a medication pellet in eye for over 2 hrs, which caused discomfort and soreness, the general process and preparation seemed to take too long. I felt distressed during the operation. There was a long delay after my relative was contacted, 45 minutes, before being discharged. Staff seemed disengaged. The general experience was a complete contrast to my first cataract operation where I felt relaxed and in good hands.
Visited June 2023
Review titled Blackpool Teaching Hospitals NHS Foundation Trust
Replied on 17 October 2023
Thank you for taking the time to leave feedback. I’m sorry to hear that you were unhappy with the treatment you received here. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled Help when needed
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
Attended following a bad fall. Everyone I dealt with - Reception, Triage, Obs, Scan , Doctor, X-Ray - was kind and diligent. Can't thank them all enough.
Visited March 2023
Blackpool Teaching Hospitals NHS Foundation Trust has not yet replied.
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Review titled So So Slow
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
I was in this hospital for 10 hours with the main delays Bloods. A lot of the staff seemed to be running around doing the same thing over and over. Not the hospitals fault.... What is needed is more funding and more staff. What is more important money or health???
Visited January 2023
Blackpool Teaching Hospitals NHS Foundation Trust has not yet replied.
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Review titled One can let down the whole…
Rated 3 stars out of 5
by Anonymous - Posted on 25 December 2022
Received call relative was deteriorating and to visit asap .On arriving at ward ,after no reply on intercom, twice , a member of ? clerical staff appeared on our side of the doors and asked if we had buzzed in . When I replied yes but no answer , he proceeded to swipe himself in , with no offer of assistance , only a smirk and ‘well you are well outside of visiting times!’ Then left us outside.I did say we’d been rung but he just walked away . Now ask yourself, ‘ well outside of visiting times’what’s the most likely explanation for 3 distressed relatives to be calling to a ward? We did not need this sarcasm at this time or complete lack of compassion . Staff on the ward were amazing though . Communication was excellent , especially critical care outreach nurse . Relative died the next day , and, despite the staffs care, that one incident plays on my mind . So please , All Staff, clinical or otherwise , please just be kind ! It matters ! PS I am a registered nurse at this hospital , so yes, I understand security issues etc . Just could have been handled so much better .
Visited December 2022
Blackpool Teaching Hospitals NHS Foundation Trust has not yet replied.