Blackpool Teaching Hospitals NHS Foundation Trust
Victoria Hospital, Whinney Heys Road, Blackpool, Lancashire, FY3 8NRPatient ratings and reviews
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Review titled Outstanding treatment from bvh and ambulance team
Rated 5 stars out of 5
by Alan Timmins - Posted on 19 September 2022
On Saturday night I had to call an ambulance which arrived within the hour and the two staff were brilliant. They took me to bvh promptly where I spent the next twelve hours. Being a Saturday night, there were frequently around forty people (including visitors accompanying patients) awaiting treatment. At the end of the night shift, there were still around 6 patients waiting to be attended to, including myself. I witnessed some really nice patients and some less nice - either through drink, drugs or just because they were simply not nice people ! From my emergency telephone call, the two ambulance staff and everyone working in the emergency department, I doubt that I could have received any better care at any hospital anywhere in the uk. We hear all sorts of negatives about the nhs and I have to admit that it's something which I don't have much experience of, but I have nothing but the highest praise for the treatment, care and respect I was shown by some truly wonderful and caring nhs staff. Some of the more 'difficult' patients were also treated with a degree of respect which I found astonishing as they were certainly 'challenging' to say the least. In most other workplaces, they would have been refused service and shown the door ! Following my experience I looked at some of the internet comments and feedback associated with bvh and was astounded to read some disparaging remarks and concerns. My experience was entirely positive so I'd like to record my thanks to the nhs staff who did their utmost to care for me through some extremely difficult constraints. You might say 'well, that's their job......it's what they get paid for" - but on Saturday, everyone who looked after me went 'above and beyond'. I'm a retired hse manager on the railway network and I was a lead assessor with vast experience of working with some of the biggest and best companies and contractors in the uk and overseas, so assessing 'management systems and procedures' and managing risk safely and professionally in high risk industries and on complex construction sites is nothing new to me, so I'd like to publicly place on record that I was humbled at just how excellent my care was, and I'd like to thank everyone who looked after me so brilliantly.........they are all 'Angels' in my view.
Visited September 2022
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