Chesterfield Royal Hospital NHS Foundation Trust
Top Road, Calow, Chesterfield, Derbyshire, S44 5BLPatient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
Can't fault Chesterfield Royal Hospital, from Emergency Dept right through to Surgical Assessment Unit (Elizabeth ward), and imaging staff, as soon as I can move about, there'll be flowers and choccies coming your way. Big props to the ancillary staff and porters too who are caring above and beyond and wheelchair drivers par excellence, and ct imaging who despite being very busy, were compassionate, human, and professional at all times. Plenty of masks and hand gel everywhere, such a shame so many visitors think they're above using them or socially distancing from poorly patients. Cannot praise the staff of this hospital highly enough.
Visited January 2023
Review titled Chesterfield Royal Hospital NHS Foundation Trust
Replied on 20 February 2023
I am so pleased to read that your hospital admission, from the Emergency Department to the Surgical Assessment Unit has been a positive one and the staff who have cared for your in all areas were compassionate, human and professional at all times. I hope that you are recovering well. I will make sure that your kind comments are passed on to the teams looking after you and thank you for your lovely feedback Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Cannot fault
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2023
Thank you to everyone for excellent care in a and e on Christmas Eve /day. Yes I did have to wait but was kept comfortable.
Visited December 2022
Review titled Chesterfield Royal Hospital NHS Foundation Trust
Replied on 12 January 2023
Thank you for your feedback and I am really pleased to hear that you received excellent care whilst you were at our Accident and Emergency Department and that you were kept comfortable. I am sorry that you had to wait and that you were in hospital over Christmas. I am sure you are are that our services have been incredibly busy and I thank you for your patience whilst you were in the department. I do hope that you are now recovering well. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled A&E wait
Rated 2 stars out of 5
by Matthew Lyons - Posted on 01 November 2022
Over six hours in A&E for my wife and myself. During this, when asked about the hospitals own policy regarding 4 hour checks, staff became short tempered and said they haven’t got time or staff. One elderly man next to us had an injured elbow with the bone visible. 3 hours he sat there, only to find out he is on blood thinners!!!! what is happening calow hospital !!!!
Visited November 2022
Review titled Chesterfield Royal Hospital NHS Foundation Trust
Replied on 01 November 2022
I am sorry to read of your experience when in the Emergency Department. I hope to reassure you that this is not the standard of care the Trust aim for. If you would like to contact the Patient Advice and Liaison Service (PALS) on 01246 512640/3742 they will be able to take your concern and pass this onto the relevant feedback and provide you with some feedback. Once again, please accept my sincere apologies for your experience and the time you had to wait in the department. Rachel Walker Patient Experience Advisor
Provided by Care opinion
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Review titled Angels of Robinson Ward
Rated 5 stars out of 5
by James Fletcher - Posted on 13 September 2022
My wife fell and broke her hip in Bakewell on the first day of our coach holiday. She was brought by ambulance to Chesterfield Royal Hospital and admitted to Robinson Ward. From the initial fall to the present moment I cannot speak more highly of the kindness shown to her by the people, both local and professional, of Bakewell and Chesterfield. The staff in Chesterfield Royal Hospital have been fantastic especially the nurses of Robinson Ward too many to name individually. They have truly been angels despite having to work so hard and with patients in pain and so ill. Thank you Angels of Robinson Ward
Visited September 2022
Review titled Chesterfield Royal Hospital NHS Foundation Trust
Replied on 23 September 2022
Thank you for your kind comments regarding the care and treatment your wife received whilst on Robinson Ward. I do hope that she is recovering well from her fall. It is always rewarding to receive such lovely comments. With kind regards Rachel Walker Patient Experience Advisor
Provided by Care opinion