County Durham and Darlington NHS Foundation Trust
Darlington Memorial Hospital, Hollyhurst Road, Darlington, DL3 6HXPatient ratings and reviews
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Reviews
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Review titled Terrible breast screening experience, never again.
by TAM - Posted on 05 July 2024
Went for a breast screening exam in the mobile units and couldnt believe how unfriendly the radiographer was, I was very nervous so I tried to talk to take my mind off it, so after trying the usual weather, I asked if they had been doing this very long and is it ok or does it get boring by the end of the week (i was unbelievably self conscious and nervous and trying to take my mind off it by talking) they just said "no" and silence, then turned round and said why would you say that, I was confused and they said you're making out my job is nothing and boring, I apologised and said that I was very sorry I really didn't mean it that way, they then said I've been to university for years studying and you made out my job is boring, I again said sorry and I honestly didn't mean anything and i genuinely liked hearing about peoples jobs, but after that they didn't speak except to tell me where to stand in an awful tone that made me even more self conscious, the atmosphere was horrendous, I was nearly in tears and now 7 hours later I still cannot stop getting upset about it. I won't ever put myself through that again, never ever have I had a personal type appointment like that where the staff made me feel worse. That was the last breast screening I'll attend, I was nervous enough before but now it's a definite no in future.
Visited July 2024
Review titled County Durham and Darlington NHS Foundation Trust
Replied on 17 July 2024
Dear Tam Thank you for your feedback I am so sorry to hear of the experience you have described. Screening services are managed by Gateshead NHS Foundation Trust not County Durham and Darlington NHS Foundation Trust but we would certainly like to discuss your experience with you if you woud like this, we can lthen liaise with colleagues at Gateshead to feed your comments onto them for a response. The Patient Experience Team can be contacted by calling 08007835774 or by emailing cdda-tr.patientexperiencecddft@nhs.net. Paula Brennan, Patient Experience and Engagement Lead.
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Review titled Disabled Parking
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
Having visited the hospital for the first time using my Blue Disabled Badge I was shocked at how extra hard a system can be made. To be able to forgo the payment you park then on leaving have to walk across the carpark to find the parking management building. He then stamps your card so that it will open the barrier for you to leave. For someone who has already gone through the procedure of accessing a diability badge (often a little embarrassing) then to have to go through this drama I was completely shocked. Surely things should be made easier for people who are already struggling not harder and more complicated.
Visited December 2023
County Durham and Darlington NHS Foundation Trust has not yet replied.
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Review titled 8. Hrs wait in a&e
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2023
After waiting over 8 hrs to be seen by a Dr who immediately admitted me and had to wait another 12 hrs for a bed on a ward ...the nurses and Drs were amazing. I think in my opinion the community Drs need to start seeing patients again instead of a 4 week wait for a phone consultation and over 5 weeks to see a Dr why are they still blaming COVID ??
Visited November 2023
County Durham and Darlington NHS Foundation Trust has not yet replied.
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Review titled Exemplary care
Rated 5 stars out of 5
by Hilary James - Posted on 22 April 2023
I was admitted on April 4th as an emergency following an ecg at home. While travelling from my home in Scotland. My GP rang to tell me to go to the nearest A&E immediately. On arrival at Darlington aI explained the problem and was seen at once, given an ecg and sent straight to ICU in A&E and later admitted to a ward. After 24 hours of tests it was confirmed I needed a pacemaker and this was given to me the following day. All the staff were wonderful, particularly the cardiac team who were simply exemplary. I cannot thank them enough.
Visited April 2023
County Durham and Darlington NHS Foundation Trust has not yet replied.
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Review titled Genuine care and compassion
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
I attended the Colposcopy clinic at Shotley Bridge and found the staff to be very caring and considerate of my needs. It made such a difference to, what can feel, a very embarrassing situation.
Visited August 2022
County Durham and Darlington NHS Foundation Trust has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
I attended Bishop Auckland hospital for a Colonoscopy as part of the Bowel Cancer Screening Programme and I was obviously very worried about having this sort of procedure and what the outcome might be. Every single member of the admin and medical team was friendly and reassuring (including my lengthy pre-assessment done by phone). Every step of what would be happening to me was patiently described (and checked for my understanding) and my options regarding sedation, pain relief etc carefully explained. After all my worrying the procedure itself was pain free and unremarkable. When I had a slight adverse reaction to the sedation I was immediately monitored constantly until I could be allowed to leave some time later. I felt safe at all times due to the care shown. I was very impressed by the whole process and the staff from start to finish. I am also grateful that here in the United Kingdom we have the luxury of the Screening Programme.
Visited August 2022
County Durham and Darlington NHS Foundation Trust has not yet replied.