East Kent Hospitals University NHS Foundation Trust
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGPatient ratings and reviews
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Reviews
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Review titled Excellent care from KCH
Rated 5 stars out of 5
by Lai - Posted on 27 June 2023
I was admitted to KCH for a procedure under local anaesthetic. On admission to Surgical Admission Unit, I was seen promptly by a Staff Nurse, then, waited in the waiting area. Then, I was shown to sit in a cubicle with curtain closed by a Nursing Sister, with no explanation. I was left waiting there for a while before the same Staff Nurse checked in on me behind the curtain. It was some time before the Surgeon was able to see me - which I did expect. I expect that waiting is necessary but communication and explanation are very important at every step. Also, I was waiting for four and a half hours before being taken to Operating Theatre. May I suggest that Surgical Admission could have more comfortable chairs available please. I should like to commend the Vascular Operating Team for their excellent care which were both professional and relaxed. The Surgeon and the Scrub Nurse are both absolute delight and the whole team worked very well together. Thank you also to the Day Surgery Nursling Team who are very lovely. I am most grateful for all the excellent care that I received on this particular day!
Visited June 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 28 June 2023
Thank you for taking the time to give us your feedback. I am sorry to read that the communication was lacking in the lead up to the procedure and I'll be sure to pass on your comments regarding both communication and seating. However I am very pleased to read that you had such excellent care from the Vascular Operating Team which I shall also pass on.
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Review titled Appalling treatment
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Had Mri and Ct scans with and without extract. Taken to Resus, sat on a bed next to a patient having some kind of "episode" and told looking at the scans, you have a brain tumour. The results will be sent to Kings College and someone will contact you in a few days. Given 3 boxes of pills, told that I would be on this medication for life and sent home!!!!!!! At no point did anyone take me somewhere a little private or otherwise and attempt to explain the situation or it's implications to me. The medication I was given had an adverse effect on me to the point of me phoning 111 at 01.30 one morning because I felt I was questioning suicide. I received a phone call 3 weeks+ later and asked why I was on this medication and that I shouldn't be on it.!!!!!!!! I received an email to say that I needed to remain on this medication!!!!!!!!!!!! To date I have received no offers of counselling, no offers of help or advice as to what to expect going forward, nothing. I was just told you have cancer in the form of a brain tumour and then left hung out to dry. Any knowledge that I have gained has come from Google!!!! At 73 to try and take all this in without some kind of support is asking too much.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 15 April 2023
I am extremely sorry that you received a diagnosis of a brain tumour and were told this without being provided with any privacy, support or a timescale for follow up. Can I please ask you to contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net so that they can ask the service involved to investigate what has happened and get you some quick answers. I will alert the PALS team to this post. I apologise sincerely that this has happened. It is not acceptable. Best wishes.
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Went for appointment waited 4 months for only to be told it’s been canceled. No letter sent. No phone call, no text and no further appointment made for me.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 30 March 2023
I'm very sorry to hear this has happened to you. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net to tell them which hospital and service this relates to. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Impossible to Speak to a Human Being
Rated 2 stars out of 5
by Martin Webber - Posted on 13 March 2023
I received a text message reminding me of an appointment (in three days time) of which I knew nothing and had never been told about. So I called the number given (Outpatients, I think) but could not get through to a human being. I tried again and again and again without success. I spent hours calling over and over again but was never able to speak to anyone. I also called the main hospital number and was put through to extensions that rang and rang and did not answer. I have spent hours and hours trying to contact the hospital about this mysterious appointment but have not been able to speak to a human being at any time. Utterly ridiculous. It is impossible to have confidence in such a shambolic organisation.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 14 March 2023
Dear Martin, I'm very sorry to hear you had this very frustrating experience. We'd like to look into what happened and it would help us to know which department this relates to and which of our hospitals. Can you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Best wishes.
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Went for appointment waited 4 months for only to be told it’s been canceled. No letter sent. No phone call, no text and no further appointment made for me.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 30 March 2023
I'm very sorry to hear this has happened to you. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net to tell them which hospital and service this relates to. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion