East Kent Hospitals University NHS Foundation Trust
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGPatient ratings and reviews
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Reviews
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Went for appointment waited 4 months for only to be told it’s been canceled. No letter sent. No phone call, no text and no further appointment made for me.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 30 March 2023
I'm very sorry to hear this has happened to you. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net to tell them which hospital and service this relates to. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled Impossible to Speak to a Human Being
Rated 2 stars out of 5
by Martin Webber - Posted on 13 March 2023
I received a text message reminding me of an appointment (in three days time) of which I knew nothing and had never been told about. So I called the number given (Outpatients, I think) but could not get through to a human being. I tried again and again and again without success. I spent hours calling over and over again but was never able to speak to anyone. I also called the main hospital number and was put through to extensions that rang and rang and did not answer. I have spent hours and hours trying to contact the hospital about this mysterious appointment but have not been able to speak to a human being at any time. Utterly ridiculous. It is impossible to have confidence in such a shambolic organisation.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 14 March 2023
Dear Martin, I'm very sorry to hear you had this very frustrating experience. We'd like to look into what happened and it would help us to know which department this relates to and which of our hospitals. Can you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Best wishes.
Provided by Care opinion
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Went for appointment waited 4 months for only to be told it’s been canceled. No letter sent. No phone call, no text and no further appointment made for me.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 30 March 2023
I'm very sorry to hear this has happened to you. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net to tell them which hospital and service this relates to. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled Compassionate response
by Nicola Stephenson - Posted on 14 February 2023
Thank you to the x-ray department today for providing a professional timely response with a compassionate, friendly experience.
Visited February 2023
East Kent Hospitals University NHS Foundation Trust has not yet replied.
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Review titled Daughter possible sepsis
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
We were sent to WHH yesterday evening after seeing an out of hours GP at the local walk in centre when my daughter had an extremely high temperature, slight rash, not able to wee and high pulse rate. We were seen swiftly at WHH, staff were polite, helpful and reassuring. The department was very busy but the staff maintained communication, continued to check my child’s observations etc. After a few hours she was sent home with medication for another ear infection with the reassurance we could return if she was unwell. Thank you
Visited January 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 10 January 2023
Thank you for taking the time to give us feedback on your experience at William Harvey Hospital. I'm pleased to hear that your daughter received prompt treatment and I wish her a continued recovery. Your comments will be shared with the team. Best wishes.
Provided by Care opinion
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Review titled Awful waiting time…
by Anonymous - Posted on 27 January 2024
I was advised by my GP I would have an Ugent referral due to the level of pain I’m experiencing and due to the fact I have a cyst that could burst any day now only for my referral to come through for next year... Unbelievably disappointed that given the urgency needed you are making we wait over a year…
Visited January 2023
East Kent Hospitals University NHS Foundation Trust has not yet replied.
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Review titled When you get paid to do a job, you should be competent
by Andrew - Posted on 01 November 2022
I bought in an elderly friend for an X-Ray (83 years old). The form that she had been given was not signed. Obviously, this issue was due to lack of care/competency at her GP, however, the person booking in at X-Ray was rude and just tried to get rid of us, stating 'go back to GP, they are expecting you'. This is ridiculous - it's not my friend's fault. I took her home and she then took 30 minutes of calling to even get through to her GP. She was then told to ring a different hospital for another appointment. Total lack of, not only competency, but moral decency from several members of the NHS.
Visited November 2022
East Kent Hospitals University NHS Foundation Trust has not yet replied.