East Sussex Healthcare NHS Trust
St. Annes House, 729 The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7PTPatient ratings and reviews
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Reviews
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Review titled Unable to contact the a and e department
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I am unable to contact anyone in a and expected. The main switch board put me through to a number that is never answered. My mother who is 90 was taken in but a can not find out if she is ok or not. This is the worst service I have ever received. Why have a depart ment you can't contact. All numbers on the Internet don't work either.
Visited November 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 14 November 2023
We were sorry to learn that you were unable to make contact with one of our Emergency Departments to enquire about the welfare of your mother, as we recognise how worrying this will have been. This has been highlighted to the Assistant Director of Nursing for Urgent Care and the Switchboard. We do hope you that you managed to communicate with staff, however, should you wish to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Made me feel at ease
Rated 5 stars out of 5
by Rhiannon Ladd - Posted on 20 May 2023
Thank you very much to everyone on Gardner Ward at Conquest Hospital for your fantastic care while I was admitted for my surgery. All of the nurses, the matron, anaesthetists, everyone in the operating theatre and my consultant made me feel so at ease and made for a positive experience despite the circumstances.
Visited May 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 07 July 2023
Dear Rhiannon, Thank you for lovely feedback following your recent hospital admission. We recognise how worrying surgery can be for patients and are delighted that staff provided you with the standard of care and communication that we aspire to provide. Please be assured that your positive experience will be shared with Gardner Ward.
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Review titled Inappropriate response.
Rated 3 stars out of 5
by george - Posted on 27 April 2023
My wife was referred by qualified optometrist and given a referral to go immediately to Eastbourne hospital for urgent immediate treatment. Hospital said we should not have gone there which I disputed as we quite correctly followed the instructions of a qualified practitioner. After doing some tests my wife was told she would have to wait to see a consultant as there was not one at the hospital that day and that she would be contact sometime within the next 2 weeks to see the consultant if he considered it necessary despite the qualified optometrist advising that my wife should not wait more than 5 days to get the treatment. I therefore arranged for my wife to be appropriately and successfully commenced treatment privately at considerable expense which was a critical decision as my wires sight in one eye had had already been lost. I am not saying that all the blame should be levelled at the hospital but it highlights how the nhs has become inadequate. An appointment 2 weeks from first visit to have an appointment was today received by letter post which was now not needed. I phoned up the appointments number to cancel my appointment but gave up after a long wait and contacted the alternative number of the hospital to get their switchboard but the operator hung hung up on me for trying to insist I did not want to be put through to the appointments extension as they had failed to answer my previous call. Apparently this is going to cost the nhs gbp195 for me failing to advise them they could give my wires appointment someone else in need. Sort of normal state of affairs I think for the uk currently. Problem sending review as I splled uk and nhs with capital letter! bonkers
Visited April 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 29 June 2023
Dear George, We are sorry to learn of your wife's negative experience and the problems she experienced in obtaining a urgent consultant appointment, as we appreciate how worried you would have both been in terms of her eyesight. We also apologise for the problems you encountered when trying to cancel your wife's appointment and recognise how frustrating this would have been for you. If you would like to discuss these matters further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2023
I attended A&E at the Conquest hospital with a head injury. My care was exemplary. The staff operate as a team and at each stage I was treated with care, good humour and professionalism. My treatment was delivered as promptly as circumstances would allow, including a CT scan. I felt in very safe hands and I would commend them as a department.
Visited April 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 29 June 2023
Thank you for you sharing your positive experience following your attendance to the Emergency Department at Conquest Hospital. It is reassuring to hear that you were treated with the standard of care that we aspire to provide and that you felt confident in the care you received. We will share your positive experience with the Emergency Department and wish you all the best.
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Review titled Urology clinic
Rated 5 stars out of 5
by Margaret Neal - Posted on 24 March 2023
I was treated with kindness, great care and professionalism by all the members of the clinic. Clearly they are a very professional team. Having accompanied a friend to many appointments for their health problem in the last few years, I can confidently say that Eastbourne DGH is an excellent local hospital that treats its patients as respected individuals. Thank you all.
Visited March 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 16 June 2023
Dear Margaret, Thank you for letting us know about the professional care and treatment you received during your urology clinic appointment at Eastbourne District General Hospital from all members of the team. The Trust works hard to provide a high standard of care to all our patients, and so we are delighted to read you observed such a respectful manner, as this underpins our core values of respect and compassion. Please be assured that we will share your feedback with the Urology Team.
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Review titled Great experience
Rated 5 stars out of 5
by Annie Woods - Posted on 30 March 2023
On 25th March I attended Bexhill Hospital for cataract surgery - I was very nervous but all the staff concerned put me at ease - well done to you all and many thanks NHS - keep up the good work
Visited March 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 16 June 2023
Dear Annie, Thank you for taking the time to leave us your kind feedback following your cataract surgery at Bexhill Hospital. We are glad to hear that staff put you at ease for your procedure and we do hope that this was successful and you have since recovered well. We will ensure your comments are relayed to the Ophthalmology Team.
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Review titled Well run department
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I had a very positive experience at Bexhill eye hospital. All the staff and volunteer were compassionate and efficient.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Thank you for taking the time to leave us such kind feedback following your visit to our Ophthalmology Clinic at Bexhill Hospital. It was pleasing to read that staff demonstrated the Trust values of respect and compassion during their interactions with you. We will ensure your comments are fed back to the team involved.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2023
I attended A&E on a Sunday morning with my 30 month old grandson who had dislocated his left elbow. He was seen and treated in under 30 minutes- amazing service. The NHS at its best and a big thank you to all the staff in the department.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Thank you for taking the time to provide such lovely feedback following your grandson's attendance to our Emergency Department (ED). It must have been concerning for you given his age and we were pleased to learn that his elbow dislocation was treated swiftly to limit his distress. We hope he has made a full recovery and will share your positive praise with the ED team.
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Review titled Well run department
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I had a very positive experience at Bexhill eye hospital. All the staff and volunteer were compassionate and efficient.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Thank you for taking the time to leave us such kind feedback following your visit to our Ophthalmology Clinic at Bexhill Hospital. It was pleasing to read that staff demonstrated the Trust values of respect and compassion during their interactions with you. We will ensure your comments are fed back to the team involved.
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Review titled Excellent Teamwork
Rated 5 stars out of 5
by Clem - Posted on 10 February 2023
Attended A&E with haemorrhaging polyp, referred to Maxillofacial for assessment after stopping flow. Attended Maxillofacial assessment clinic few days later, and had polyp removed later same day. Excellent service.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Clem, Thank you for your lovely feedback; we really appreciate it. It must have been very worrying having the symptoms you presented with, however, we are pleased to read that you received an excellent service from our Emergency Department and Maxillofacial Team, as we do strive to provide a high standard of care to all our patients. We will ensure your feedback is relayed to staff and hope that you have made a full recovery following your polyp removal.