Essex Partnership University NHS Foundation Trust
The Lodge, Lodge Approach, Runwell, Wickford, Essex, SS11 7XXPatient ratings and reviews
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Reviews
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Review titled Closed at time of appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2023
I had booked a Covid 19 injection appointment for 10:00 on 29th October, but the facility was closed. I have now rebooked but what a waste of time.
Visited October 2023
Review titled Essex Partnership University NHS Foundation Trust
Replied on 07 November 2023
Thank you for your feedback and am very sorry to hear of your experience. We are unable to provide you with a more detailed response as we would need to know which facility you visited. If you would like a more in depth response, please provide the name of the facility. Once again we are very sorry for your experience and the frustration this must have caused.
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Review titled Negative experience
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Unfortunately, my experience is not a positive one, but very negative. I have been given no treatment for an ongoing problem for over a year. In June 2023, I was coldly told 'well we just won't treat it'. Despite official guidelines indicating treatment options, the Professionals decided to disregard and not bother. It would need 'paper work filling out' and 'the gp won't take it as shared care' we're two reasons as to why no treatment. What is the point in a mental health service that decline to treat problems, that appear to cause additional problems, create huge amounts of stress and distress, give wrong diagnoses, keep inaccurate records. Zero empathy compassion or consideration shown. The system appears to not keep the Patient in mind.
Visited June 2023
Review titled Essex Partnership University NHS Foundation Trust
Replied on 22 December 2023
Website CRM:0298560 Comment reference number: 1720974 Dear Reviewer My name is Jomir Hussain, I am the Patient Experience Reporting and Training manager, I work within Patient Experience Team at Essex Partnership University Trust (EPUT). I appreciate you taking time to write this review of our service. I am truly sorry to learn that your experience has been very negative of our service. Thank you for highlighting that official guidelines were not followed and that you were denied treatment. You had experienced inaccuracy in our record keeping and this experience has created a huge amount of distress. I want to support you to get a resolution. Your feedback was processed anonymously, hence I do not have access to your contact details. There are number of ways for you to contact us, my details being the first. • Jomir Hussain (Patient Experience Reporting & Training Manager) Email: Hussain.jomir@nhs.net • You can contact the PALS (Patient Advice and Liaison Service) by email epunft.pals@nhs.net or by telephone 0800 085 7935 and we will try to resolve your issue within 24 hours. If we can’t do so or if you are not satisfied with the response, we will arrange for it to be investigated. • You can email a complaint or comment to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 09.00 and 17.00 Monday to Friday (excluding Bank Holidays). • You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320. Jomir Hussain Patient Experience Reporting & Training Manager
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Review titled Lack of understanding
Rated 2 stars out of 5
by Sharon Mckay - Posted on 18 August 2022
I have phone three times to speak to someone in the crisis team, once on Friday 12th of august once on the 14th and again on the 18th regarding my daughter who since the breakdown of her relationship has slowly getting deeper n deeper in her depression it has now been 12 weeks and has slowly deteriorated to the point of refusing to take her antidepressants not eating not sleeping properly maybe 3 hours at the most a night she refuses to speak unless she has to and repeatedly speaks about suicide and igores her phone and stays in bed all day but am told she has choices so do I wait until she does something before I get help for her its disgusting to have someone left like that call yourselves a caring profession more like a joke.
Visited August 2022
Essex Partnership University NHS Foundation Trust has not yet replied.
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Review titled Being under this service is unsafe
by Dee D - Posted on 05 July 2022
I have been under this so called service for a good few years now. I had been involved with a couple of Community Psychiatric Nurse's (CPNs) over this time of whom left. I recently was allocated a support worker after being offered one for the last 5 years without success. They were unfortunately non constructive with either advice or support. My mental well being was in meltdown for many weeks and they said I was fine. I was far from fine. I was left during the week with the police at my door as I had got to stage of suicide. I made a call to this team and told a pending doctor appointment is in the pipeline, then 2 days later told I am discharged. Being under this service is unsafe as in my experience they turn a blind eye to how a patient is. As I have experienced and other patients, if someone calls this team they are asked what they should do as if they don`t know what to do. Really makes a patient feel safe.
Visited July 2022
Provided by Care opinion
Essex Partnership University NHS Foundation Trust has not yet replied.