Frimley Health NHS Foundation Trust
Portsmouth Road, Frimley, Camberley, Surrey, GU16 7UJPatient ratings and reviews
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Reviews
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Review titled Exceptional
Rated 5 stars out of 5
by Gillian McClounan - Posted on 13 March 2023
From the moment i received the telephone call from the consultants secretary, through to having my pre-op consultation, everything has been explained and is exceptional. The only comment i would make is the rather stupid check in on line appointment system. By the time you get your password and enter it, it has expired. I even got a check in e-mail today 56minutes after the time of my appointment. I would respectfully suggest you delete this part of your system until you have sorted the gremlins out, it can cause a lot of constination to elderly people, especially those who live on their own. Heatherwod hospital and its staff are a credit to your trust.
Visited March 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 15 March 2023
Dear Gillian, Thank you very much for taking the time to share your recent experience at Frimley Health. I am delighted to hear that the care you received was so good, that your overall experience went well and that your experience of Heatherwood was clearly positive. Thank you also for the feedback regarding the check-in system – though I am sorry you found this part of the experience so poor. I will share your feedback with the appropriate teams and I know it will be taken on board. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exceptional care standards
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2023
I want to send a massive thank you to all of the staff involved with my care between the 15th and 18th of March 2023. I was sent to A&E after some complications with a recent surgery and was quickly admitted and taken care of by one of the sisters at the front desk. She made me feel calm and at ease while finding me a room to wait for care and consult of ENT. I had a short wait in A&E where I was cared for tentatively before being moved up to a ward and admitted. As my complications continued I was consulted by a number of ENT specialists who included me in decision making and planning for treatment. Ultimately I required a second surgery however despite this being sudden the team made me feel at ease and well cared for. They were able to get a theatre ready within ab hours notice and still had the time to explain the procedure and answer questions. Despite the urgency of the situation I was never once rushed or pushed into anything that made me uncomfortable. I was back on the ward where my fantastic nurse went out of her way to get me food as the kitchen had closed but I needed to eat. She provided me with lovely food and also comforted my mum who was quite stressed about the situation. I am so pleased with the care I experienced at Frimley Park. The staff resolved a lot of issues and complications I had and comforted me through some difficult nights. A very very big thank you to all!
Visited March 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 20 March 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care at Frimley Health. It is always lovely and reassuring to read such feedback and to be reminded of the excellent job our teams do in delivering the best patient care. I am delighted that your experience was so positive and that you were so well looked after and that the same level of care and compassion was extended to your Mum. I will share your feedback with the teams involved. I hope you are now on the road to recovery. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent treatment in A and E
Rated 5 stars out of 5
by Linda Casey - Posted on 29 March 2023
I would like to express my gratitude to the staff in A and E for the excellent, compassionate and swift treatment I received following a fall on 16th March 2023. I have nothing but praise for the department and all the staff who were so helpful at the time. I would also like to thank the Trauma & Orthopaedics staff for their follow up advice and referral.
Visited March 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 04 April 2023
Dear Linda, Thank you very much for taking the time to share this lovely review of Frimley Health’s Emergency Care. It is always lovely to receive such positive reviews and I will share your feedback with the teams involved. I hope you are recovering well. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exemplary service from start to finish
Rated 5 stars out of 5
by R.E. - Posted on 09 March 2023
I was booked in to Heatherwood hospital for a colonoscopy and the whole process from start to finish was exceptional. From receiving the appointment in a timely fashion following my referral from my GP, to being phoned to confirm the procedure and what it would entail, to receiving the pre-procedure treatment and all the guides about the procedure, everything was done in an ordely and efficient way. The day itself was extremely straight forward. The hospital is modern and clean, and all the staff and doctors were fantastic, taking their time to explain the procedure, clarifying the risks and options, and exactly what would happen. The nurse who prepared me for the procedure was lovely and very reassuring whilst making sure she provided me with all the informaiton I needed and answering any questions I may have had. The care from my nurse in the procedure and the 2 doctors who performed the procedure were excellent, checking I was OK at all times, reassuring me and keeping me updated on progress. Honestly, the care I received I would have expected from a private health clinic. I was extremely impressed and extremely grateful to all the staff and doctors. Fantastic.
Visited March 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 10 March 2023
Dear R.E., Thank you very much for taking the time to leave such a positive review of your recent experience at Heatherwood Hospital. It is lovely to hear how impressed you were with the care and your overall experience. I am delighted to hear that the whole system worked so seamlessly for you and that you were so well looked after. I shall share your feedback appropriately with colleagues who will, I know, be pleased to receive it. Thanks again for your time and comments. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I went to accident and emergency yesterday morning with atrial fibrillation and was seen straight away then admitted shortly after. I received very good care from all the staff and ended up having a cardioversion in the afternoon after which I was discharged. I am lucky to have such a good hospital as my local hospital.
Visited February 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 06 February 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of the care provided by Frimley Health. It is lovely to know you were so well looked after and I will share your feedback with colleagues. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing care from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
I was referred to dermatology by my GP under the 2 week wait. The dermatology appointment came through quickly with a phone call and a letter confirming The dermatology appt was on time and the doctor i saw was extremely professional and thorough. I was referred to the plastic surgeons for an excisional biopsy which was scheduled within 10 days , again a phone call and a letter. I easily completed my pre Ax form online and arrived at the spotless modern new heatherwood. Everything ran to time, the 8 plus staff members i came into contact with were friendly and professional The hospital was spotless. I was out within the hour and a follow up booked within 10 days. The whole experience form start to finish has been 1st class
Visited February 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 08 March 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care with Frimley Health. I am delighted to hear that your care pathway was ‘seamless’ and so rapid – this is the level of care experience that the Frimley Health family strives to deliver to every patient every day. Thank you again for your time in telling your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great service
Rated 5 stars out of 5
by Jlhp - Posted on 28 February 2023
Had to visit A&E and would just like to say how lovely and helpful all the staff were, from reception, xray, nurses, doctors, brilliant.
Visited February 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 02 March 2023
Dear Jlhp, Thank you very much for taking the time to share your recent experience of care at Frimley Health. It is always lovely to hear that the care we provide is being delivered at the level we strive to achieve every single day. I will share your feedback with the teams involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing people making us better
Rated 5 stars out of 5
by Lee - Posted on 07 February 2023
From the arrival of ambulance at home to discharge from a&e my experience was quite unbelievable. Calm and professional paramedics, nurses working hard but still giving you the time and care you need, volunteers bringing tea and amazing doctors who found the best solution and medication to make me better. The work they do in a busy and difficult situation is quite special. I really appreciated them all for looking after me and considering all options to give best outcome. Within 24 hours I was feeling much more human again and my symptoms virtually disappeared. I went home with prescription and clear idea of what to do next. Thank you everyone you are life savers!
Visited February 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 09 February 2023
Dear Lee, Thank you very much for taking the time to share your recent experience of NHS services including at Frimley Health. I can't speak for the Ambulance service involved but I am sure they will appreciate your feedback as much as we have. It is lovely to hear that you were so well looked after by staff and volunteer teams and it will be a pleasure to share your feedback with the teams. I am delighted that you were on the way to recovery so quickly – I hope that your progress continued in a similar vein once you were home! Thanks again for this lovely feedback – we really do appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Heroes
Rated 5 stars out of 5
by Sylvester and Philline - Posted on 09 January 2023
My 2 daughters were both born at Frimley Park Hospital, and right from day 1 the staff have provided outstanding care. In the last month, we had to take our youngest child to a&e, and we cant take enough the doctors and nurses who looked after our child, they are the real heroes of our society! Despite the long wait and countless patients, they always try to provide a high level of care and treatment. We always go home with great relief, peace of mind and gratitude! Thank You Frimley, Thank You NHS! Big Thanks to the Paediatric a&e and Paramedics!!
Visited January 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 10 January 2023
Dear Sylvester & Philline, Thank you very much for taking the time to leave feedback about your family’s recent experience of care at Frimley Health. It is always reassuring when patients and their families let us know that Frimley Health colleagues are successfully delivering the very best patient care and patient experience they can despite the enormous pressure. I will share your feedback with the teams involved with your family’s care and I know they will appreciate learning how much they are appreciated by their patients and families. Thank you again for your time. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
Thank you to the fantastic paramedic & ambulance crew plus the staff in critical care in the early hours of 30 January .The person on the control service phone was so calm and reassuring. Brilliant service .
Visited January 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 20 February 2023
Dear Anonymous, Thank you very much for your message about the care you received recently. I will share this appropriately with colleagues. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust