George Eliot Hospital NHS Trust
Lewes House, College Street, Nuneaton, Warwickshire, CV10 7DJPatient ratings and reviews
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Reviews
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Review titled Feel like a nuisance
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
When elderly patients are in a ward it would be helpful for relatives to know who they can ask for information and updates. At present, it seems to be a system of referring you to staff who view you as a nuisance for asking them. We are only asking out of concern for people we love. We understand that staff are busy and under pressure but some compassion and appreciation for how worried and concerned we are would go a long way.
Visited January 2024
Review titled George Eliot Hospital NHS Trust
Replied on 20 May 2024
Thank you for your comments and please accept my apologies for my very late reply. I'm very sorry that you were made to feel a nuisance when asking for updates about your loved one. Clear communication and compassionate support are crucial, especially in such stressful times. Please know that you can always ask to speak to the nurse in charge, ward manager or matron if you need to. I will make sure your comments are shared at the nursing huddle to remind staff about the importance of being available for families and carers. Best wishes, Becky, Head of Patient Experience
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Review titled ENT - Poor Communication and long wait times
Rated 2 stars out of 5
by Faye - Posted on 08 July 2024
GP raised an urgent referral request in Sept 23. To date, no appointment date received. ENT Secrerary advised back in Dec after several calls that the Consultant has reviewed and has re-catergorised the referral as non-urgent. This decision has been taken without seeing my child, or discussing the symptoms. Whilst I absolutely understand that wait times are long at the moment. Re-grading a referral based on no discussion/triage is bad practise.
Visited September 2023
Review titled George Eliot Hospital NHS Trust
Replied on 09 August 2024
Dear Faye Firstly I sincerely apologise for my delay in replying to you. I'm very sorry to read that your daughter has been re-categorised as non-urgent by the ENT consultant. Would you like us to investigate this further? Please do contact pals@geh.nhs.uk and we will do everything we can to help. Best wishes Becky Head of Patient Experience
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Review titled Unacceptable waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2023
Someone very close to me has been referred to see the neurologist at gewith what is expected to be a very serious diagnosis , this referral was done in May 2023 the appointment has arrived for 17th april 2024 yes 2024, you cannot begin to imagine the stress this has caused, I just find it unbelievable that something so potentially serious has an 11 month wait, I have alway though ge we’re one of the better hospitals but maybe the care has gone from there too.
Visited August 2023
Review titled George Eliot Hospital NHS Trust
Replied on 21 August 2023
Thank you for posting your concerns. I am very sorry to read of your loved one's stress regarding the appointment delay. Please can you (or the patient) contact our PALS team at PALS@geh.nhs.uk so we can double check to see if your loved one should be on a faster pathway? Best wishes Becky, Head of Patient Experience and Volunteering.
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Review titled Needs improvement.
Rated 1 star out of 5
by Ivor - Posted on 18 November 2023
Despite so many brilliant staff, who are supportive of the National Health Service and its future, I could not recommend this hospital without many changes. During my stay at the hospital, I believe that I was misdiagnosed and I could not understand the main Consultant and other Managers. Glad to be home and independent.
Visited July 2023
Review titled George Eliot Hospital NHS Trust
Replied on 20 November 2023
Dear Ivor, thank you for taking the time to write a review. I believe we have communicated via email about your experience but if you would like our PALS team to call you and offer more support then please contact them at pals@geh.nhs.uk Thank you Becky, Head of Patient Experience and Volunteering
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Review titled Excellent service
Rated 5 stars out of 5
by Katrina - Posted on 10 May 2023
I attended the A&E department this morning at 8:30am with, it turns out a fractured Clavicle bone, I was assessed within 30 minutes and sent to X ray where the diagnosis was confirmed, all was explained what I could and couldn’t do and a follow up appointment was arranged, I was out by 9:30, excellent service thank you.
Visited May 2023
Review titled George Eliot Hospital NHS Trust
Replied on 15 May 2023
Dear Katrina Thank you so much for taking the time to leave feedback about your experience at A&E. I'm glad you were happy with the service you received. I will pass your comments to the A&E team who will be happy to read them. Best wishes, Becky, Patient Experience Manager
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Review titled Staff were excellent.
Rated 5 stars out of 5
by dawn - Posted on 21 March 2023
Called in for an ultrasound, external and internal: a potentially worrying/ uncomfortable/ embarrassing experience. The appointment was in the evening which was very convenient, no waiting, straight in. The two members of staff were fantastic: reassuring, professional , but with a friendly and understanding manner. The procedure was therefore not stressful. I was very impressed. Having had some appalling experiences elsewhere it was a relief to be treated so well
Visited March 2023
Review titled George Eliot Hospital NHS Trust
Replied on 22 March 2023
Dear Dawn, thank you for taking the time to tell us about your ultrasound scan. I'm so glad that the experience was not as uncomfortable as you thought it might be and that the staff were friendly and understanding. I will make sure that your kind comments are fed back to the team. Best wishes, Becky, Patient Experience Manager
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Review titled Breast clinic cancer dept
Rated 5 stars out of 5
by Nina Jagne - Posted on 03 March 2024
What a fantastic,proactive and empathetic team. Every single one of the team a credit to the hospital. I felt safe,,listened to and was never left feeling I was asking too much. The calm nature of the unit/staff made the experience easier to go through. You are all amazing.
Visited March 2023
Review titled George Eliot Hospital NHS Trust
Replied on 19 April 2024
Dear Nina, thank you so much for taking the time to feedback about your experience and for your kind comments. I will make sure your comments are shared with the staff team. Thank you again Becky, Head of Patient Experience.
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Review titled Incredible staff
Rated 5 stars out of 5
by Sian Leggatt - Posted on 05 March 2023
I had to go to the Urgent care unit after coughing up blood; reception staff, clinical care staff, nurses, x-ray, doctors and consultant… every single person I encountered was kind, patient and helpful. I’m not very good at having bloods done so when they couldn’t find a vein, I panicked for the worst. The staff were incredible. So patient and understanding, tried many times all while being sympathetic to my phobia and giving me simple tricks to help them. It ended up being a consultant inserting a cannula but even my assigned doctor stayed with me to make sure I was ok and to reassure me, sharing my relief and gratitude when it was in. I knew it was what needed to happen but everyone totally understood my emotional responses and took them in their stride with good grace and patience. Thankfully it wasn’t an overnight stay and even my discharge nurse removed my cannula while keeping me calm. They explained about my prescription and even advised local pharmacies open late on a Sunday. Aside from the needle phobia, the staff kept me up to date and totally in the loop on why everything was happening and the different outcomes that could occur with pneumonia. Total transparency that kept me at ease and reassured the whole time. A horrible situation for me was made much easier thanks to the incredible staff. Thanks so much!
Visited March 2023
Review titled George Eliot Hospital NHS Trust
Replied on 09 March 2023
Thank you for taking the time to provide feedback, the staff will be pleased to receive this and to know that what they did helped you and made your experience a positive one Chief Nursing Officer, George Eliot Hospital
Provided by Care opinion
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Review titled Terrible after care
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2023
Had general in theatre. All staff before and in theatre were fantastic. Having laugh and banter. Really put me at ease. OMG til i got to after care on a ward which was worst experience ever had. After a camera up and down was left with migraine from hell. No one listened to me as i knew how I could solve it. Could hardly open my eyes was put in a half cubicle on a trolley in an open untied gown and left. Other people on that ward had had operations and had been there a few days or longer. Sturn nasty nurse came in, couldnt open my eyes at this point so couldnt see who it was and said you need to drink, lie down and go to sleep. Spoke to me like I was a toddler. I couldnt lie down it made my head worse and head would no way let me sleep. She spoke to me like a child at school. She gave me some tramadol which on an empty stomach just make me sick anyway. When i was sick curtain was pulled round and I was just left. Never felt so neglected. Had to ask twice for a sandwich as diabetic and had nothing to eat for over 24 hours. Could hear all other parients eating a dinner on plates. I was just left behind the curtain. One nurse did turn lights down slightly by my bed to stop glare and i could then here the same very sturn nurse say who has dimmed this light someone could have an accident and turned it back up. No way was it affecting anyone to have an accident. It was only the glare turned down. Couldnt even try n get off trolly as was on a drip and had gown all undone. After 2nd time asking got a sandwich, at this point so sick couldnt eat it so wrapped it and put it in my bag and poured some of water into my sick bowel which id been sick in which was on trolly still full from throwing up. Thought if they think ive eaten and drank i can go home and cure my head which I tried to tell them what I could take to cure it, and wouldnt listen. If not I was going to sign myself out. Coukdnt sit there on a trolley in agony any longer. My candula fell out. Was shouting nurses, no one came couldnt find any button to press. Blood pouring out my hand. Eventually caught a nurses eye through side window onto corridor. When she seen state i was in then she panicked. I had to force myself to get clothes out my bag and pretend I was ok to be let home. I was just about to ring my husband as I was signing myself out when a nurse came with papers and said you can go home now. Had to hold off being sick again til i got in car as they would want me to stay and that was no way happening. was not stopping in that ward any longer. Ive never felt so neglected and spoken to by one particular person like a child as though she couldnt be bothered and I was a nuisance I was there and gave me tablets just to make me sleep as to say one patient less to deal with. From what i can gather without seeing her was one of senior nurses she was one that seemed to have the say in things. If my head wasnt banging and I didnt feel so sick that nurse would have had a few words off me
Visited February 2023
Review titled George Eliot Hospital NHS Trust
Replied on 27 February 2023
Dear patient, I'm so sorry to read about your experience at George Eliot, that you felt neglected and treated like a child. Please can you give me some more details so that I can investigate this? I'd really like to talk to you if you're happy to talk to me? Please could you contact our PALS team and ask for Becky and they'll put us in touch. You can email PALS at pals@geh.nhs.uk or call 02476 865550. Best wishes, Becky, Patient Experience Manager
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Review titled Staff went above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I attended the George Eliot Hospital for an appointment for blood tests re my high blood pressure. The staff were all extremely kind and supportive and went above and beyond. I was seen bang on my appointment time and can’t thank all the staff enough.
Visited January 2023
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, thank you so much for taking the time to write your review. I'm glad you found the staff to be kind and supportive and that you were seen on time. I will pass your comments to the team. Best wishes, Becky, Patient Experience Manager