Hampshire Hospitals NHS Foundation Trust
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAPatient ratings and reviews
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Reviews
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Review titled Outpatient Prescription Policy Change
Rated 3 stars out of 5
by Anonymous - Posted on 09 August 2024
My wife has been an outpatient at RHCH for over five years. Until now, her consultant has been able to issue repeat prescriptions for her specialist medicine to last three months. Now, the prescription is limited to only one month. As retirees, we have been fortunate to be able to travel to Europe for periods of up to six weeks. Now we face either having to return to the UK before the one month of medicine runs out, or flying back to collect the next prescription before resuming our overseas trip. Either way, the change in hospital prescription policy will involve us in additional expenditure. Please rethink this policy change.
Visited August 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 13 August 2024
Thank you for taking the time to share your recent experience of our pharmacy services. I am sorry to hear of how changes to our pharmacy services have impacted you. I can appreciate how frustrating this must be. We have brought the one month prescriptions in line with NHS recommendations and with GP practices, with medication wastage costs estimated to be £300m a year nationally it is important that we reduce wastage as much as possible. We do have exceptions to this one month prescription and we can dispense more than one month’s supply via our outpatient pharmacies if the prescriber adds the reason why a longer prescription is needed. We would be happy to dispense a two month prescription for the week of your six week holiday to cover you until you return, if you would like to contact us to give us patient and medication details we would be happy to dispense this from our outpatient pharmacy. I would like to assure you that your feedback has been shared with the clinical leads of our pharmacy department, but please do contact our PALS and Complaints Team so that we can follow up with you personally. PALS can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind regards Alex Whitfield
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Review titled Excellent care
Rated 5 stars out of 5
by Duncan - Posted on 11 June 2024
Referred to Winchester hospital by my GP practice in connection with Covid infection. Seen very quickly and given excellent monitoring for about 8 hours. I was given a clear explanation of tests and test results and the discharge explanation was also helpful. Friendly and thoroughly professional staff who deserve the highest praise.
Visited June 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 17 June 2024
Dear Duncan Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind words have been shared with the clinical leads of our unscheduled care services, I am sure they will be greatly encouraged by your kind words. I do hope you are making a good recovery and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Great Emergency Care
Rated 5 stars out of 5
by Fiona - Posted on 11 June 2024
I was an emergency patient after an accident and can’t fault the care or compassion shown to me over several hours. I was continuously monitored and felt in safe hands. Thanks to everyone.
Visited June 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 17 June 2024
Dear Fiona Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind words have been shared with the clinical leads of our emergency department, I am sure they will be greatly encouraged by your kind words. Thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield
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Review titled Excellent care in the minor injuries unit
Rated 5 stars out of 5
by George Cazenove - Posted on 03 June 2024
Excellent and compassionate care from 2 highly skilled nurse practitioners in the minor injuries unit after I had tangled unsuccessfully with my father's robot lawnmower! Waited for 2 hours; 90 minutes of painstaking care, 3 stitches and lots of glue and home in time for dinner. Thank you very much indeed.
Visited June 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 12 June 2024
Dear George Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our Minor Injuries Unit. I know they will be greatly encouraged by your words. I do hope you hope you are making a good recovery, and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing experience in A & E
Rated 5 stars out of 5
by Fiona - Posted on 12 February 2024
I arrived at Basingstoke A&E at approx 16.30 to be greeted by two lovely friendly ladies on reception where I had to book in. Obviously I had to explain why I was there - whilst releasing blades from my electric knife (it was unplugged) they knicked my finger and I was unable to stop the bleeding. hence my visit to A &E. I was then directed to the desk next door and saw a nurse where paperwork had to be filled out -she was also very pleasant and she then directed me to the correct area. I checked in at the John Taylor reception and a dr checked me in - he was very pleasant also as with the ladies on reception we had a laugh. I then saw a nurse practitioner who also was very pleasant and friendly - who stuck me back together. The whole experience at the A & E Dept. was brilliant. My husband (who came with me) and I both have/had nothing but praise for the care I recieved yesterday. Unfortunately I never got any names. I think we were only there about 45 minutes in total Fantastic so a big Thank You to the A & E Team - especially the medical persons I saw and the two receptionists. So Well Done Basingstoke.
Visited February 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 11 March 2024
Thank you for taking the time to share your recent experience of our emergency department. It is lovely to hear of the compassionate care your received from so many of my colleagues. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you are making a good recovery and thank you once again for taking the time to share your feedback with us, its appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled One small concern
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I visited the fracture clinic today for a follow up with my surgeon, and, as NHS clinics are wont to do, things were running late. We had been waiting for just under an hour beyond our appointment time, when I politely queried with a member of the nursing staff the reason for the delay, pointing out my appointment was an hour ago, to which the member pointed at another patient and said, quite belligerently, “well, she’s been waiting for two hours in x-ray.” I was taken aback by the apparent aggression in her response, which I felt was unprofessional, and may have breached GDPR regulations. When we checked in, we should’ve been informed that other patients had required updated imaging, so there may be a delay in seeing the surgeon. We would’ve been more than happy with that. I was unable to identify the member of staff, as they weren’t wearing a visible name badge, otherwise I would’ve made a formal complaint about their conduct.
Visited January 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 12 January 2024
Thank you for taking the time to share your recent experience with us. I am sorry to hear of the delays you experienced and the way this was communicated to you after your enquiry. This is not what we would wish for anyone attending our hospital. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you this time. Kind regards Alex Whitfield Chief Executive
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Review titled Compassion
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
I visited Royal Hosp and in reception a 99 year old lady in wheelchair with carer from Brendon Care. She was shouting help because she was cold an hungry. I asked reception if I could have blanket. She said lady had been rude to carer and couldn't help. At that point I thought I would wrap her with my coat. I am qualified first aider and I could see hypothermia setting in . Please reception have compassion Bridget Kimber
Visited January 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 22 January 2024
Thank you for taking the time to share your recent experience of our services. This is not the experience we would wish for anyone attending our hospital. We will be sharing your feedback with our reception team who, I’m sure, would be very upset to hear this was your impression of them. They would always want to provide compassionate care to everyone waiting in our emergency department and they will reflect on your feedback to ensure that patients in the future are looked after well while they are waiting. I am so sorry for your experience. Please do contact our PALS and Complaints team so that we can follow-up with you personally. If you could let us know the date and time of your visit then we can make sure we follow-up with the specific team who were in that day. PALS and Complaints can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Alex Whitfield Chief Executive
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Review titled Great Service
Rated 5 stars out of 5
by Bruce - Posted on 21 September 2023
Not only was the medical service highly professional but the care shown by all staff was friendly and positive and really made my stay as pleasant as it could be. Even the food was tasty well prepared and the choice was good.
Visited September 2023
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 03 October 2023
Dear Bruce Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care that you received, this really does reflect the high standard of care we strive to provide to all our patients. I have shared your feedback with our catering department, whom I know will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfied Chief Executive
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I had an appointment in The Rheumatology clinic and every staff member I encountered was friendly and helpful right from the point of entering the main reception. I was seen straight away, my only wait was for an x-ray and that was only 30 minutes. Thank you everyone
Visited September 2023
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 03 October 2023
Thank you for taking the time to share your recent experience of our rheumatology services. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our rheumatology services. I know they will be greatly encouraged by your words. Thank you once again for taking the time to provide feedback of your experience, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Limited support
by scorecardjk98 - Posted on 13 July 2023
My mother fell over and damaged her leg. We are concerned that there is an underlying health condition. Virtual frailty team offered limited support while we investigated the condition and stated to look into covering care. She is still undergoing tests and only just started looking for care and support due to understandable initial reluctance from my mother. She is temporarily supported by urgent frailty support team (one week only) but now discharged. The situation very much on-going.
Visited July 2023
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Hampshire Hospitals NHS Foundation Trust has not yet replied.