Hampshire Hospitals NHS Foundation Trust
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAPatient ratings and reviews
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Reviews
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Review titled The back up they give is second to none
by plutoxw84 - Posted on 30 March 2023
My Husband was taken to the North Hampshire Hospital unable to swallow and with breathing difficulties due to a chest infection. He has COPD. During his stay there he received excellent care from everyone, from consultants to health care assistants. However it was felt that the ward he was on was not good for his mental health, so as soon as he could eat solid food and was a little better we were asked if he could come home and be on a virtual ward. This meant that he was still under the care of the hospital and one of the nursing team would be in regular contact. I would be given a contact number for if I felt I needed help. We agreed to this and the next day he came home. I was given a list of what meds he had to take and when. The following day I received a call from the virtual hub and several times in the following week. They listened to everything I had to say and gave advice when asked for. They were absolutely amazing! I cannot praise North Hampshire Hospital and the Virtual Hub team enough! I think the Virtual Ward is a wonderful idea, the back up they give is second to none. With the the patient in their own home they are happier and more relaxed, which possibly leads to a better recovery.
Visited March 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 31 March 2023
Thank you for taking the time to provide some feedback, we really appreciate it. We are really pleased to hear you had such a positive experience and the support provided from the Virtual Health Hub was so helpful. Supporting patients to recover in their own homes is something we feel strongly about and aim to support this wherever possible. We wish you all the best.
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Review titled I had very regular contact
by avocetcf99 - Posted on 05 April 2023
I am considered vulnerable as I'm still receiving treatment for breast cancer and I tested positive for Covid. I was scared, nervous and uncertain of what would happen I felt dreadful, weak with flu like symptoms I called the Acute Oncology phone line, who referred me to the virtual ward. I had very regular contact, was given easy to follow advice and asked if I could please let them know when I had a negative result. I was able to do this after 5/6 days. They were so grateful for the information as, apparently, not everyone bothers to tell them!! I was treated with nothing but respect and kindness. Made the whole experience much easier to cope with.
Visited March 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 06 April 2023
Thank you for your kind review, we are so pleased you found our input so reassuring. It's great to hear how supported it made you feel. We wish you well for your continuing recovery.
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Review titled A fantastic service
by 767papalema - Posted on 27 April 2023
After an unplanned admission to the Orthopedic ward in Basingstoke and ankle arthroscopy under general anaesthetic, I was discharged the next day with limited instructions. I then had an unexpected but most welcome call from the virtual ward the following day. Having this contact and subsequent access to help between 8am to 8pm if needed made me feel like I wasn’t just sent out into the ether. Subsequent follow up calls after each consultant appointment to make sure everything was ok and I was happy with my treatment was a continued unexpected but most reassuring service. Discharge from the ward was only made after discussion with me that I was happy for this to happen. The team I spoke to were clear and conscientious and when I did need advice came back to me once a clinicians opinion had been sought and very quickly, which I was grateful for. A fantastic service which I do think should be advised to patients on discharge from hospital so that you know there is still help available.
Visited March 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 28 April 2023
Thankyou for your lovely feedback. I am so please we offered you the support to return home and be safely cared for, Thankyou for taking the time to let our team know your feelings.
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Review titled Support from the virtual ward
by lotiondd53 - Posted on 08 March 2023
I have COPD and spent 8 days as an in-patient being treated for pneumonia. I came home on Wednesday evening and the virtual ward phoned me on Friday morning to see how I was and to explain they would be available to advise me for a week. It was reassuring to know that I could contact someone if I had any worries. They phoned me again on Sunday and I was able to tell them my lungs were still not clear but I was feeling better. By Tuesday I had developed a cough and a rash on my feet and ankles which I thought to be cellulitis. I rang the ward and discussed this with them, we agreed I would contact my GP for diagnosis. Again it was helpful to talk to someone about this. As I did not have any severe symptoms I don’t know what the virtual ward would have done. As it was my doctor confirmed cellulitis and gave me more antibiotics to treat this and continued infection of my lungs. I don’t feel the virtual ward could help with this.
Visited February 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 09 March 2023
Thankyou for you feedback on the care you received on our Virtual Ward. I am pleased to hear you felt reassured knowing the team were available to support you at home. We work really closely with all medical providers to ensure you are safely managed at home and will always act on your behalf when required. I am pleased to hear you had a thorough medical review with your GP where antibiotics where appropriately started. We are a true multidisciplinary including pharmacists, nurses and therapists. We are supporting our staff with being able to remotely prescribe medications to provide wrap around care, therefore being able to manage more complexities in the future.
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Review titled Concern and reassurance.
by Shepherdess42 - Posted on 16 March 2023
I have had Covid and I am a high risk patient as I have the blood condition CLL. I felt very tired and had what felt like a cold and phlegm on my chest. I also passed out and hit my head on the door and on the bathroom floor causing a nasty cut and it bled for some time. I felt muzzy headed and was fearful of bending down in case I passed out again which did in fact happen again when I bent down to my oven door. I was perhaps a bit more prepared and was aware of what was going to happen, but despite trying to hold on, I fell again on the kitchen floor and banged my head again, but did not cut it this time. A nurse called and checked me over after the first fall and I spoke to haematology. It was decided to monitor me via the virtual Covid ward and the people there contacted me regularly and I was assured by one nurse that they had had similar symptoms to me when they had Covid and that it had taken a few weeks to return to normal, which was reassuring to hear. I am still suffering with a muzzy head and balance problems which continue to make me fearful of falling again but I am hoping that my symptoms will soon pass. The staff I spoke to each time I had a phone call were always happy to listen and to offer advice and I am grateful to them for their concern and reassurance.
Visited February 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 21 March 2023
Thank you for you kind feedback. I'm glad the virtual ward was able to support you in your recovery from Covid. I agree it can be very reassuring hearing that someone has been in a similar position to you and recovered. The virtual ward team wish you well in your recovery!
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Review titled Very well impressed.
Rated 5 stars out of 5
by Mr G Eadsforth - Posted on 08 January 2023
My wife slipped and fell on New Years Eve and were advised by 111 to attend A & E. when we arrived we were seen by the triage nurse, then checked in by the receptionist, then promptly seen by the doctor who immediately sent my wife for an X ray, this took 10 minutes, then back to the packed waiting area. The doctor returned 15/20 minutes later to confirm my wife had broken her arm and explained what procedure they were going to undertake. After having a cast put on her arm, she was back in the waiting area within 40 minutes. She also complained of hurting her back, so another doctor examined her and was satisfied there was nothing serious with it. After waiting a while for her discharge notes we were ready to book a taxi back to our hotel. When the receptionist saw us she came outside and told us to get back in and sit down and she would get us on, which she did within 10 minutes. You can be congratulated on your excellent staff working for you an you should be proud of them. We hope you pass our praise and good wishes to all of them working on New Years Eve 2022/2023.
Visited January 2023
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 30 January 2023
Dear Mr Eadsforth Thank you for taking the time to share your experience of our emergency department services. It is lovely to hear of the efficient and compassionate care received by your wife, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure that your kind feedback has been shared with the clinical leads of our emergency departments, I know they will be greatly encouraged by your words. I do hope your wife has made a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled great treatment
Rated 4 stars out of 5
by John - Posted on 09 January 2023
I received great treatment on the 27th December 2022 at home from the ambulance staff. They were also very kind to my wife as she was very worried about me. I was admitted by the ambulance to Basingstoke Hospital. Quick transfer into the hospital. No waiting outside in the ambulance as I was able to walk into the hospital. All of the staff who were doing the tests to find out what was wrong with me treated me well. Spent overnight in their care and discharged early the next morning The treatment I got was fantastic - a huge thanks to the whole team.
Visited December 2022
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 30 January 2023
Dear John Thank your for taking the time to share your recent experience of our emergency department services. It is lovely to hear of the compassionate and efficient care your received, along with the reassurance that was given to your wife. This really does reflect the high standard of care we strive to provide to all our patients and their families. I would like to assure you that your kind feedback has been shared with the clinical leads for our emergency and unscheduled care department at Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive