Hampshire Hospitals NHS Foundation Trust
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAPatient ratings and reviews
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Reviews
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Review titled A really excellent service
by antliahs88 - Posted on 02 June 2023
For a couple of days, my mum seemed to lose strength in her legs and although still able to walk, a few times she began to collapse but was held up by her other carer. I knew that if she fell whilst in my care, I would not be able to support her, nor pick her up if she fell. I took her to hospital and from the moment we got there, we could not have been treated better. Possibly due to her age or because she has dementia, she was seen to immediately where others were told to sit and they would be called. The nurses, the doctor, everyone involved in her care was amazing. After doing many checks including a blood test, scan and x-ray, nothing was found. We were told that the Frailty team would be in touch to see how things were going once we were home. A day or two later, I got a call from the Frailty team asking how my mum was and I said that she was back to walking normally. I was told they would be in touch again at the end of the week to check in. Once again, they called and and asked if I needed any help or if there was anything they could do. Finally, we confirmed that everything looked OK and I no longer needed their support. A really excellent service because I felt most reassured with their contact.
Visited May 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 06 June 2023
Very reassuring to hear your story.
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Review titled Impressed by the virtual team.
by chassispe56 - Posted on 09 June 2023
I am undergoing chemotherapy for stage iv cancer and tested positive for Covid on my second day of my chemo cycle. I received regular phone calls to check on me and also discussed anti-virals and received these from a different team. A test for my oxygen levels and heart rate were quickly delivered to me and I received lots of follow up and daily checks on my health. I was very impressed by the service and the professionalism and compassion showed by the virtual team.
Visited May 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 18 June 2023
Thank you so much for your kind feedback, we are very happy to hear you found the service so useful We wish you well in your ongoing treatment
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Review titled Gave me all the help and advice needed
by Still suffering - Posted on 09 June 2023
Went to the bathroom early hours of the morning to be overcome with severe dizziness and nausea, sickness. Called 111 and because of past health problems an ambulance was sent. Paramedics did all their checks and diagnosed Vertigo (never had before) they decided medication was needed. Called the Virtual ward to discuss options who decided if medication could be obtained I would not need to attend hospital. Paramedics contacted doctors who prescribed medication. Virtual ward said they would call me that afternoon to check how I was doing, they did. They called every day or so for the next week advising me on medication changes and treatments I could try to help. Also telling me that any problems, worries or advice that I might have/need they were on the end of the phone 8am-10pm. After a week they said they would no longer call but were there if I needed them and that they would leave it another week before discharging me off their books. They were great and keep me out of hospital but gave me all the help and advice needed.
Visited May 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 18 June 2023
Thank you so much for taking the time to leave us your feedback. I'm sorry to hear you have been so poorly. I'm so pleased we were able to assist you over the phone and prevent a hospital admission for you. I'm glad you found our service so useful. We wish you well in your ongoing recovery
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Review titled A wonderful service
by Family@110 - Posted on 20 July 2023
My grandmother fell whilst at home and was admitted to hospital for further investigation. She stayed in hospital for 2 weeks before being discharged. The hospital team were fantastic and with their help we arranged for a care package to be in place to support my grandmother in her home. For the first two weeks, we received a telephone call every few days from the virtual ward nurse. My grandmother and I found this to be very reassuring as it was good to be able to chat through any concerns that we had. We felt supported and valued. Huge thanks to the team for such a wonderful service.
Visited April 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 08 August 2023
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care that your grandmother received along with the support provided after she left hospital. This really does reflect the high standard of care we strive to provide to all our patients. I do hope your grandmother has made a good recovery and thank you once again for sharing your feedback with us, it is appreciated. Kind regards Alex Whitfield.
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Review titled Friendly and reassuring staff
by woodpigeondh84 - Posted on 11 April 2023
I am in my late 70s and I suffer from advanced prostate cancer. I am currently receiving hormone treatment for this. I consider myself a bit of a success story, having survived 14 years with the disease so far! I thought I had escaped Covid after several close brushes with the disease over the past few years, but I caught it on a trip to London recently. As my immune system has been compromised, I was expecting a rough ride. I got one. My wife developed the illness three days after me. To be honest I felt lousy for about three days with cough, cold symptoms, loss of appetite and slightly elevated temperature. When the Virtual Covid Ward contacted me I felt greatly relieved. It is so difficult to get hold of a doctor these days and to receive a call from a friendly nurse every couple of days with questions and advice was immensely reassuring. I have now completely recovered except for taste (mainly coffee). My wife is also feeling better than she was. Thanks guys!
Visited April 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 12 April 2023
Thank you for your feedback. I'm pleased to hear that the team were able to support you and your wife during your recovery and offer the reassurance you needed to recover at home. We are glad that you are well again!
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Review titled Excellent virtual ward support following hospital discharge
by cepheuswq63 - Posted on 16 May 2023
I was contacted by the virtual ward on the evening of my elderly dad's discharge. He had become quite dependant and institutionalised during his 19 day hospital stay and so bringing him home was quite daunting. I felt very reassured to speak to a dedicated health professional who knew the details of dad's condition and had time to listen to my concerns and answer my questions. I really appreciated the sound, practical advice and the follow up calls. This is such an excellent & valuable service. Thank you!
Visited April 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 16 May 2023
Thank you so much for taking the time to leave your kind feedback. We are so pleased to hear your found the Virtual Ward service so reassuring and the advice you were given was helpful. We wish your dad well in his ongoing recovery
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Review titled Excellent support
by Upton - Posted on 20 July 2023
When my mum was discharged from hospital after a short spell with confusion and an infection we were placed under the care of the virtual wards team. We received excellent support from every member of the virtual ward team with daily telephone calls to check how mum was doing, checking her stats and general recovery. We were readmitted to hosptial after a couple of days at the advice of the virtual ward team as oxygen levels were low and then back under their care when discharged again a few days later. The virtual wards team arranged for the urgent community care response nurses to visit, liaised with our GP and the heart failure team and gave me - as mum's primary carer - much needed support and guidance as to what I should be looking out for. The virtual wards team gave me the confidence and support I needed to care for mum at home and provided a secure stepping stone from hospital to getting her back home and under the care of the GP. The 7 days a week 8am-8pm telephone service was invaluable and helped me to know that I wasn't alone if I had any concerns - especially over weekends. I would like to thank every member of the virtual wards team that looked after my mum (and me as carer) during what was a very difficult and worrying time. Having one point of contact and someone to liaise with all the other care team staff e.g. heart failure team, GP and urgent response team was also especially helpful. I would not have felt confident caring for mum having been discharged from hospital had I not had the support of the virtual ward team. I think it's an excellent service and enables patients to get back to their home surroundings with the security of still being overseen by the hospital team. Many thanks
Visited April 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 08 August 2023
Thank you for taking the time to share your recent experience of our services, it is lovely to hear of the support you received in caring for your mother, this really does reflect the high standard of care we strive to provide to all our patients and their families. The enhanced monitoring provided by the virtual ward is giving confidence to our staff, patients and their families that they will be safely ‘cared for’ virtually during the process. I have shared your experience with my colleagues who operate this service, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Reassuring me that help was just a call away
by pictorbc73 - Posted on 05 May 2023
I was feeling pretty rough on the Saturday, a bit like flu ,cold inside and very warm outside of my body. I took paracetamol and went to bed sleeping on and off all night. Sunday I felt really rough, so much that I just couldn't sum up the energy to visit my husband in his care home, I was coughing and very breathless, I got through the day but that night I was coughing all night, not sleeping, it was a dry cough. By early Monday I'd had enough and rang 111, they took me to hospital and I was in ICU all day, bloods,monitoring etc. I was put on oxygen and electrical nebuliser Salbutamol and spent 5 days in hospital. COPD was the outcome, gradually my breathing settled down and armed with a new inhaler etc I was allowed home on the Friday. I was followed up with several calls from the Virtual Ward making sure I was ok and no returning symptoms, this is a new one on me and what a brilliant idea, no trips to the hospital, but reassuring me that help was just a call away should I need it. Just a phone call, not a bevvy of nurses flitting from one to another, no waiting for hours, no buses to get, saving time and freeing up staff. Great.
Visited April 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 05 May 2023
Thank you for your lovely feedback, I'm sorry to hear you were so poorly. However we are very pleased you found our service helpful. We are still relatively new and all feedback helps us to improve the service and grow, so thank you for your kind words. We wish you well in your ongoing recovery
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Review titled Virtual ward support
by homamtt66 - Posted on 29 March 2023
I started what seemed to be a cold but when pinged about a covid19 contact I tested and was positive. I would not have thought to enquire about any treatment but my son who works in the biomedical sector prompted me to. As I am on targeted anti-cancer therapy, I rang the Oncology team at RHCH and was told I had done the right thing, although I was already starting to feel better. Within the afternoon I was contacted by the Virtual Covid ward and a 5 day course of antivirals was couriered to my home the next day. I was then followed up by phone by the Virtual Ward team, checking on my symptoms. When I had finished the course and tested negative for two days I was discharged.
Visited March 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 29 March 2023
Good to hear your positive journey through the virtual ward service, pleased we could support you to get well at home.
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Review titled The back up they give is second to none
by plutoxw84 - Posted on 30 March 2023
My Husband was taken to the North Hampshire Hospital unable to swallow and with breathing difficulties due to a chest infection. He has COPD. During his stay there he received excellent care from everyone, from consultants to health care assistants. However it was felt that the ward he was on was not good for his mental health, so as soon as he could eat solid food and was a little better we were asked if he could come home and be on a virtual ward. This meant that he was still under the care of the hospital and one of the nursing team would be in regular contact. I would be given a contact number for if I felt I needed help. We agreed to this and the next day he came home. I was given a list of what meds he had to take and when. The following day I received a call from the virtual hub and several times in the following week. They listened to everything I had to say and gave advice when asked for. They were absolutely amazing! I cannot praise North Hampshire Hospital and the Virtual Hub team enough! I think the Virtual Ward is a wonderful idea, the back up they give is second to none. With the the patient in their own home they are happier and more relaxed, which possibly leads to a better recovery.
Visited March 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 31 March 2023
Thank you for taking the time to provide some feedback, we really appreciate it. We are really pleased to hear you had such a positive experience and the support provided from the Virtual Health Hub was so helpful. Supporting patients to recover in their own homes is something we feel strongly about and aim to support this wherever possible. We wish you all the best.
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