Lancashire Teaching Hospitals NHS Foundation Trust
Chief Executive's Office, Royal Preston Hospital, Sharoe Green Lane, Fulwood, Preston, Lancashire, PR2 9HTPatient ratings and reviews
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Reviews
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Review titled Frustrating A & E
Rated 2 stars out of 5
by Lisa - Posted on 25 April 2024
After almost 12 hours in A & E and very little communication I feel I must leave this review. Sent here by GP for a MRI scan on spine. After booking in and triage (within 1 hour) left waiting for a further 5 hours to be taken for scan. After scan 1hr15 wait to be taken back to A&E with a further 3 hr 30 to be spoken to regarding the scan. Surely there is a better system? There was no one waiting in the MRI department and communication could be so much better. We were only updated when seeking out a staff member. There were many people, in obvious pain just waiting around yesterday, all day and the situation for wheelchair users was dire, with barely anywhere to go. It is obviously not a big enough space for the number of residents in and around Preston!
Visited April 2024
Lancashire Teaching Hospitals NHS Foundation Trust has not yet replied.
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Review titled Appointment constantly cancelled and rescheduled
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I've been waiting since my last appointment in November of last year for an appointment I was meant to have in February, which was to review a medication I was put on. This appointment got cancelled and then rescheduled till May. I have now just received a letter that it's been cancelled again and rescheduled for October. I was put on that medication to see if I needed surgery for my symptoms! I'm exhausted. It's impossible to get through to the gynae department through phone calls at all and I'm just so exhausted. My quality of life is deteriorating and nobody in the Royal Preston Hospital cares!
Visited April 2024
Lancashire Teaching Hospitals NHS Foundation Trust has not yet replied.
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Review titled Incompetent
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
My severely disabled son, who can't speak had an IV sited under an ultrasound, three quarters of a saline bag was pumped into his arm tissue. His armed swelled, skin tissue was tight. This caused discomfort resulting in my son crying and having to take morphine in order to sleep. " This can happen it's not as uncommon as you think" was the response.
Visited January 2024
Lancashire Teaching Hospitals NHS Foundation Trust has not yet replied.
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Review titled Accessible toilets
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2023
Preston hospital Wheelchair user, needed to use the bathroom before an appointment. Tried to use the disabled toilet near the main entrance just past the chemist. The smell I can not put into words, I was nearly sick. Couldn't bare the smell, tried to find another accessible toilet, next to the main canteen... locked from the outside. Staff didn't know why or couldn't point me to another that was unlocked. Squeezed the chair into a bathroom luckily. Door into the main entrance broken so people pushed past the Wheelchair to get through. It was a battle to get an disabled parking bay
Visited October 2023
Review titled Lancashire Teaching Hospitals NHS Foundation Trust
Replied on 28 December 2023
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to read of your experience. Please find here a link to the Trust website regarding Changing Places https://www.lancsteachinghospitals.nhs.uk/disabilities Kind Regards
Provided by Care opinion
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Review titled Amazing care!
Rated 5 stars out of 5
by Anne Lythgoe - Posted on 26 June 2023
Thank you to all the Critical Care MaxFax and Ward 3 teams at Royal Preston Hospital. Your dedication, caring, expertise and ability to inspire is second to none. I suffered physically and mentally but you picked me up and quite literally got me back on my feet. Thank you
Visited June 2023
Review titled Lancashire Teaching Hospitals NHS Foundation Trust
Replied on 07 July 2023
Good afternoon and thank you for taking the time to provide your lovely feedback. I will ensure that this is now shared with the teams mentioned. Take care
Provided by Care opinion
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Review titled Good efficient service
Rated 5 stars out of 5
by Carole - Posted on 13 November 2022
My mother in law attended A&E on Thursday 27th October on the recommendation of her Doctor. She was triaged within an hour. She had blood tests and x rays and an ECG within a couple of hours. She was informed that she would be contacted within 48 hours with an appointment to attend sdec/Same Day Emergency Care. She was contacted the next day to attend on the following day - Saturday. The department was spotlessly clean and the staff were kind and amazing. Several more tests later she was told that she would be admitted. She had a lovely meal and was given a night gown and bed socks. She said the food was exceptional. She had a comfortable night there and was admitted to the medical assessment ward the next day and from there to cardiology. I would like to thank everyone who looked after her so well and a special mention to the domestic and catering staff. Thanks Carole
Visited October 2022
Review titled Lancashire Teaching Hospitals NHS Foundation Trust
Replied on 21 November 2022
Good evening and thank you for your lovely feedback. I hope that your mother in law is recovering well from her recent hospital stay. Thank you for taking the time to share your experience, I can give assurance that your comments will be shared with these areas. Take care
Provided by Care opinion
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Review titled CCU - an amazing place
Rated 5 stars out of 5
by Gary Hackett - Posted on 19 August 2022
I have had a week in this facility and the care has been second to none. My life has been greatly improved and I’m due to go home with a new vigour for life. A big thank you to all the staff, especially the nanny and the ‘head’ nurse.
Visited August 2022
Lancashire Teaching Hospitals NHS Foundation Trust has not yet replied.