Lewisham and Greenwich NHS Trust
Trust Headquarters, University Hospital Lewisham, Lewisham High Street, London, SE13 6LHPatient ratings and reviews
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Reviews
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Review titled Poor bedside manner
Rated 3 stars out of 5
by JHG - Posted on 29 September 2024
I accompanied my son to an appointment that we waited a year for. The experience was absolutely awful. The consultant was abrasive, impatient and basically rude. We need to return in 3 months time. How do I ensure my son is not seen by the same consultant? He must be seen by a different consultant who understands compassion and is able to reassure patients instead of causing unnecessary upset.
Visited September 2024
Review titled Lewisham and Greenwich NHS Trust
Replied on 01 October 2024
Good Afternoon Sorry for your/your son’s poor experience. Your feedback is important to us so to ensure your comments are sent to the correct department please contact PALS. Lewisham Hospital pals.lewisham@nhs.net Queen Elizabeth pals.qeht@nhs.net Kind Regards Morrine Sooman Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH Email: morrinesooman@nhs.net
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Review titled Helpful discharge
Rated 4 stars out of 5
by Roy - Posted on 15 October 2024
My brother recently spent some time in Queen Elizabeth hospital after a fall, he was treated very well whilst on the ward. I am his next of kin but live over two hundred miles away, and we wished to have him with us so the hospital arranged an ambulance to bring him. Unfortunately he had no clothes with him and a very kind lady from the hospital bought him a tracksuit to travel in. What I call going above and beyond. It helped to make a very stressful situation better for me. Thank you
Visited September 2024
Review titled Lewisham and Greenwich NHS Trust
Replied on 18 October 2024
Dear Peter Thank you for your feedback. Please can you advise which ward your brother was on at Queen Elizabeth Hospital so we will share your feedback with the relevant team. Kind regards, Morrine Sooman Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2024
My late mum was in the respiratory ward of the QE hospital for two months and had nothing but great care. The nurses were compassionate and understanding and the doctors were approachable and willing to answer all of our questions. When things weren’t going well we were allowed to stay long after visiting hours had finished and in the end my mum was moved to a room where we could stay the night with her. This helped to make my mum’s last week more bearable as we were able to stay with her until the very end
Visited June 2024
Review titled Lewisham and Greenwich NHS Trust
Replied on 29 July 2024
Thank you for taking the time to let us know about the care that your mum received at QE hospital. I am sorry to hear of your sad loss. We always appreciate hearing about positive experiences and are glad that we could help in such sad circumstances to make things a little easier. We send our best wishes at this difficult time. Thanks, Patient Experience team at Lewisham and Greenwich Trust.
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Review titled 9 hours and still waiting in A&E
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
It’s more than 9 hours, we are still waiting at A&E, had surgery 2-3 days back and no body is sympathetic enough to provide bed to rest.
Visited February 2024
Lewisham and Greenwich NHS Trust has not yet replied.
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Review titled The Worst ever Service at QEII Hospital Woolwich
Rated 1 star out of 5
by Subodh Shah - Posted on 07 January 2023
I was taken to A & E at 23:45 on 30/12/2022 and I was seen by the nurse, had the ECG, blood pressure taken and blood tests done and chest x-ray done within 2 hrs but then I was told to wait to be seen by the doctor. Still waiting to be seen time was about 5:30 and asked the nurse when will I be seen and was told as only one doctor the rest of the doctors will now arrive at 8am!! On 31/12/2022 waited the Whole day to be seen without any update, food or drink sitting on the chair with chest pains. At around 9-10 pm I again enquired why I have not been seen yet, and one of the nurses then asked the doctor for an update and was told there are no beds – this could have been updated to me earlier. I was also told that I should not be waiting in A&E but I was not told that or given any bed space. I was told to wait in the A & E again as I had to see a specialist. And being diabetic too no one asked if I had anything to eat or drink and was just kept on being told that I was to be seen by specialist my wife came at night and asked the nurse who had seen me previous night as she remembered me being there for 20 hours already. She was asked if they had asked me if I had any food or Drinks being a diabetic and soon after that my wife left to go home then the nurse came to me and asked if I needed a Sandwich or something to Drink after being there for 22 hours and they still didn't know what I was waiting for, I even told them let me go home and ring me up as soon as the specialist was available, and was told no if I left then I would be put back on the waiting list from start again. After 28 hours waiting, I saw one of the doctors walking past and asked her to check on what I was waiting for then she went in the department to check and 15 mins later I was asked to go inside and was told they had been waiting for a bed to admit me. Doctor saw me and told me I had kidney problems and my lungs were water lodged and that I needed water tablets. And was given 1 immediately then had to wait to see another Doctor to be told I will be discharged same day and about midday on 1st January 2023 they started doing the discharge paperwork. My health history is on the hospital computer, the nurse/doctor should have known how critical it was and also I was not being updated at all.
Visited December 2022
Lewisham and Greenwich NHS Trust has not yet replied.