Lewisham and Greenwich NHS Trust
Trust Headquarters, University Hospital Lewisham, Lewisham High Street, London, SE13 6LHPatient ratings and reviews
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Reviews
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Review titled Poor bedside manner
Rated 3 stars out of 5
by JHG - Posted on 29 September 2024
I accompanied my son to an appointment that we waited a year for. The experience was absolutely awful. The consultant was abrasive, impatient and basically rude. We need to return in 3 months time. How do I ensure my son is not seen by the same consultant? He must be seen by a different consultant who understands compassion and is able to reassure patients instead of causing unnecessary upset.
Visited September 2024
Review titled Lewisham and Greenwich NHS Trust
Replied on 01 October 2024
Good Afternoon Sorry for your/your son’s poor experience. Your feedback is important to us so to ensure your comments are sent to the correct department please contact PALS. Lewisham Hospital pals.lewisham@nhs.net Queen Elizabeth pals.qeht@nhs.net Kind Regards Morrine Sooman Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH Email: morrinesooman@nhs.net
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Review titled Helpful discharge
Rated 4 stars out of 5
by Roy - Posted on 15 October 2024
My brother recently spent some time in Queen Elizabeth hospital after a fall, he was treated very well whilst on the ward. I am his next of kin but live over two hundred miles away, and we wished to have him with us so the hospital arranged an ambulance to bring him. Unfortunately he had no clothes with him and a very kind lady from the hospital bought him a tracksuit to travel in. What I call going above and beyond. It helped to make a very stressful situation better for me. Thank you
Visited September 2024
Review titled Lewisham and Greenwich NHS Trust
Replied on 18 October 2024
Dear Peter Thank you for your feedback. Please can you advise which ward your brother was on at Queen Elizabeth Hospital so we will share your feedback with the relevant team. Kind regards, Morrine Sooman Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2024
My late mum was in the respiratory ward of the QE hospital for two months and had nothing but great care. The nurses were compassionate and understanding and the doctors were approachable and willing to answer all of our questions. When things weren’t going well we were allowed to stay long after visiting hours had finished and in the end my mum was moved to a room where we could stay the night with her. This helped to make my mum’s last week more bearable as we were able to stay with her until the very end
Visited June 2024
Review titled Lewisham and Greenwich NHS Trust
Replied on 29 July 2024
Thank you for taking the time to let us know about the care that your mum received at QE hospital. I am sorry to hear of your sad loss. We always appreciate hearing about positive experiences and are glad that we could help in such sad circumstances to make things a little easier. We send our best wishes at this difficult time. Thanks, Patient Experience team at Lewisham and Greenwich Trust.
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Review titled 9 hours and still waiting in A&E
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
It’s more than 9 hours, we are still waiting at A&E, had surgery 2-3 days back and no body is sympathetic enough to provide bed to rest.
Visited February 2024
Lewisham and Greenwich NHS Trust has not yet replied.