Mid and South Essex NHS Foundation Trust
Essex, SS0 0RYPatient ratings and reviews
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Reviews
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Review titled Great staff - baffling parking change
Rated 4 stars out of 5
by David Scott - Posted on 10 July 2024
I attended a routine X-ray with an early morning appointment. The staff were fantastic and I was in and out within 10 minutes which is incredible. However, they have now changed the parking payment to upfront payment from the pay on exit method with 30 minutes free and a minimum charge for 2 hours. It is incredibly frustrating that you have to gamble on timing for parking and I can imagine is another stressor on those attending for more serious reasons. I ended up shelling out for 2 hours which was in the end, unnecessary.
Visited July 2024
Mid and South Essex NHS Foundation Trust has not yet replied.
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Review titled Communication with Basildon Dermatology
Rated 3 stars out of 5
by Jim Snowdon - Posted on 12 February 2024
I am finding it impossible to get to contact Basildon Dermatology. I have tried numerous times at different times/days (more that 20 times) but the phone is *never* picked up. Leaving a message is totally useless because no-one ever responds to that either. This is not just recent this has been the case for years and never improves. It is not just me! I have been looking at the reviews for this department on line and a very high percentage of these are complaining about this precise issue! My particular issue is that I urgently need a repeat prescription for medication that can only be prescribed by the hospital. As the pharmacy refused to give me enough to cover me until my next appointment (Several months in the future!) I am at a loss as to how to request this. There are no published email addresses so I suppose the only alternatives are to use snail mail or actually go in person to the derm department. This is an appalling lack of proper management of the dept and represents a blatant disregard to the needs of its patients.
Visited February 2024
Mid and South Essex NHS Foundation Trust has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
Doctor called back almost immediately after a triage nurse call. Within 20 minutes I was sitting in her surgery. After questions and tests she arranged a prescription for collection near my home. Within 50 minutes, I’d driven to Basildon Hospital, had a doctors face to face check-up, and picked up the medication I needed. The service was extremely efficient from the start. All the people involved were kind and caring …. and, all ‘out of hours’ on a Sunday evening. Five stars for sure. Thank you to all.
Visited May 2023
Review titled Mid and South Essex NHS Foundation Trust
Replied on 31 May 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Discrimination in service provision
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
Referral was rejected on account of a 'psychiatric' label. Can patients with mental health issues not also have physical health issues? This service seems to follow this concept - ignorant, biased, discriminatory. Not what you expect within the health service, it wouldn't be allowed elsewhere. Lots of people will be left to struggle with this blatant discrimination being allowed to occur. Absolutely appalled by this situation, reject a referral, no proper explanation, not even general management advice as to what may help. Absolutely nothing - you have a psychiatric label so no help for you. It's a disgusting attitude from a health service
Visited April 2023
Review titled Mid and South Essex NHS Foundation Trust
Replied on 25 April 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333 or email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion