Mid Yorkshire Hospitals NHS Trust
Trust HQ and Education Centre, Aberford Road, Wakefield, West Yorkshire, WF1 4DGPatient ratings and reviews
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Reviews
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Review titled Great Surgical experience after care horrendous
Rated 1 star out of 5
by Andrew N - Posted on 17 February 2025
Had surgery at Pontefract and had a fantastic experience, Everyone was professional, caring and friendly, Unfortunately since being discharged from there care and back to Orthopaedic outpatients it has been an horrendous experience. I should have been seen at 6 week post surgery but it was cancelled moved to 8 weeks, then cancelled moved to 10 weeks, after contacting Outpatients they had no idea why they were cancelled and stated they shouldn't have been so moved it forward back to 8 weeks which has no been cancelled again and nearest appointment will now be 11 weeks post surgery even though I was told I needed to be seen at 6 and 12 weeks with no contact from the team which means I'm in a splint unable to drive with no further treatments or physio planned until I can be seen which is delaying my recovery .
Visited December 2024
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 21 February 2025
Dear Andrew Thank you for taking the time to post your comments regarding your recent experience. It is lovely to hear that you had such a positive experience with your surgery at Pontefract however, it is disappointing that this will have been overshadowed by your poor experience of your follow up appointments. I am so sorry for any unnecessary distress and frustration this has caused you. We will be more than happy to look into this for you but it would be inappropriate for me to ask for details on a public website. Please can I ask that you contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will be able to explore this further for you. Thank you again and I hope you will be in touch. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great team
Rated 4 stars out of 5
by Jean Woffenden - Posted on 23 May 2024
After a surgical procedure I was fortunate enough to have an overnight stay on ward12 at Dewsbury Hospital. I cannot speak highly enough of the entire staff on ward 12. They were all completely professional and efficient but most of all caring.They worked well as a team and carried out their duties with a smile, thank you Ward 12.
Visited May 2024
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 24 May 2024
Dear Jean Thank you for taking the time to post your comments regarding your recent inpatient stay. I am really pleased to read of your positive experience and how you found our staff to be professional, efficient and most importantly, caring. I will share your lovely feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Admission of mother to gate 34
Rated 5 stars out of 5
by Carole Poulson - Posted on 17 January 2024
My mother spent5 days on gate 34 from 9th January..the experience for her and us as a family was outstanding..the medical, nursing, cleaning ,catering,and all ancillary services all delivered a high quality service ..we observed professionalism, prompt and efficient care delivery ,caring attitudes, kindness and excellent communication with mum and us..the standard of care on this gate should set the standard to be achieved by the whole of mid yorkshire nhs trust
Visited January 2024
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 22 January 2024
Dear Carole Thank you for taking the time to post your comments regarding both yours and your mother's experience whilst an inpatient on Gate 34. I am delighted to hear that you both had such a positive experience and that as a family, you felt the care was outstanding. It is always uplifting for our staff when they receive praise from patients and/or their relatives about their professionalism, care and attitude towards patients. I have shared your kind comments with the team. Thank you again and I wish your mum a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent NHS care.
Rated 5 stars out of 5
by Graham Williams - Posted on 11 December 2023
Having visited the Pain Clinic at Pontefract Hospital and received treatment I have nothing but praise for everyone. The caring welcoming approach and professionalism is a credit to Mid Yorkshire Hospital Trust. Thank you to all involved.
Visited December 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 13 December 2023
Dear Graham Thank you for taking the time to post your comments regarding your recent experience. I am absolutely thrilled to read of your positive experience and that you felt all of the staff were caring and professional. I will share your kind words with the team as I know how delighted they will be to read your feedback. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Exceptional care throughout.
Rated 5 stars out of 5
by Graham F Williams - Posted on 16 November 2023
From arriving at the Gate at 06.40 to leaving at 18.00 the care and attention I received was excellent. On arriving at reception then the nursing staff on to anaesthetist's, consultant, doctors, recovery ward and finally the discharge ward/lounge, absolutely faultless. Thank you to all concerned for your care and attention shown to me.
Visited October 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 17 November 2023
Dear Graham Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to hear that you received such excellent care from our staff. I will share your comments with our staff and I know how grateful they will be to received your kind words. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience
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Review titled Brilliant treatment
Rated 5 stars out of 5
by J Crawford - Posted on 10 November 2023
I recently had a full hip replacement, at the Elective Orthopaedic Suite in Pontefract Hospital and was very impressed with the care I received. Every member of staff I met, from the porters to the consultant were friendly and helpful and made my two night stay a lot easier than I thought it would be. I previously had knee replacements done in a private hospital and have to say my NHS experience was better than this and I also received much more information before the operation.
Visited October 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 13 November 2023
Dear J Crawford Thank you for taking the time to post your comments regarding your recent experience. I am so pleased that you were really happy with the care and treatment you received. It is lovely to read such comments about our staff and in particular, your NHS experience was much better than private! I will share your kind words with the team. I know how pleased they will be to know how you found them all to be friendly and helpful. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Follow up appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 September 2023
My father was sent by the trust to an outpatients appointment in South elmsall for a endoscopy & colonoscopy due to abdominal pain. Which whilst he was there was told there was something that needed further investigation and may or not be be cancerous but would need another endoscopy and would hear something within 2wks. Now gone past 2wks and rang them today and the previous day who said they would ring me back and did not to be told today they haven't had the referral request for another one to be performed yet. What is going on?? its very stressful time and is still in pain with it. Next port of call will be a strongly worded letter to my local mp. This trust isn't fit for purpose my sister has been waiting for an operation on her spine for 14months and hobbling about on crutches and struggling to walk
Visited August 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 18 September 2023
Thank you for taking the time to post your comments regarding your father's recent experience. It is clear from your posting how you have been left feeling frustrated due to the delay in appointments and the issue with the referral. I am very sorry to read of this and can only imagine how upsetting this will be for your father and his family. In order for us to be able to look into this further for you, please could I ask that you contact our Patient Advice & Liaison Service (myh-tr.palsmidyorks@nhs.net). Once they have received all the necessary information from you ie patient details etc, they will be able to explore this with the appropriate service. They should also be able to help look into the issue you sister is experiencing with a date for surgery. Thank you again and I hope you will be in touch with our Patient Advice & Liaison Service. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Caring and competent
Rated 5 stars out of 5
by Julie scriven - Posted on 05 April 2023
I rang to book a scan and was dealt with by a friendly and efficient person. All the staff during my visit were caring, compassionate and I couldn't have recieved better care throughout. Thank you all.
Visited April 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 11 April 2023
Dear Julie Thank you for taking the time to post your comments regarding your recent experience. I am delighted that you had such a positive experience and that you felt you "couldn't have received better care". I will ensure the members of the team are made aware of your kind works. I know how much they will greatly appreciate them. Thank you again and I wish you all the best. Kind regards Clare Blackburn (Head of Patient Experience)