Milton Keynes University Hospital NHS Foundation Trust
Standing Way, Eaglestone, Milton Keynes, Buckinghamshire, MK6 5LDPatient ratings and reviews
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Reviews
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Review titled One stop Dermatology
Rated 5 stars out of 5
by Daughter of patient - Posted on 19 February 2024
I took my father to the clinic today. Very efficient service / treated my father with kindness and respect. Thank you for the excellent service the whole team gave!
Visited February 2024
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 20 February 2024
My name is Julie Goodman and I am the Head of Patient and Family Experience at Milton Keynes Hospital. Thank you so much for taking the time to leave your review. We are very pleased to hear that your father's experience was so positive. We will ensure that your comments are shared with the Dermatology Department as compliments such as yours do help to improve staff morale. Thank you once again and please share our best wishes with your father. Thank you Julie
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
I had an ultrasound scan in the fracture dept, there was 2 ladies, they made me feel at ease and was very polite, explained the procedure to me, and dealt with everything efficiently, well done.
Visited January 2024
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 24 January 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled The worst services
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
I spent over 2 hours on the phone waiting for someone to answer, to reschedule an appointment! During all this time no one had the respect to answer my call and this happens during working hours. Shame on the staff and management for this carelessness and lack of respect for patients. I have not heard anyone praise the services of this hospital, and it seems rightly so
Visited September 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 12 September 2023
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your experience in our hospital. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you well. Thank you The Patient and Family Experience team
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Review titled Great hospital
Rated 5 stars out of 5
by Dee Shine - Posted on 28 July 2023
From the time I arrived at maple unit till the time I ended on ward 21b all within 24hrs, the care I received from all the nurses on ward 21b was fantastic, they had so much time & emyththy for their patients. The quickness I had scans,xrays and even mri and not to mention two major procedures all done within a week is amazing. Thank u all so much. Keep up the great work 21b.
Visited July 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 31 July 2023
Dear Dee My name is Julie and I am the Head of Patient and Family Experience at the hospital. I would like to thank you for taking the time to leave your review. Compliments such as yours really help to boost staff morale. I will ensure your comments are shared with the staff concerned. We hope you are making a good recovery. Thanks again The Patient and Family Experience team
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Review titled Don't go here if you're experiencing a mental health crisis!
Rated 3 stars out of 5
by Lewis - Posted on 11 March 2023
Good if you don't have a mental health crisis. Today I came due to my life-threatening mental health (I won't delve into details) and got left for most of 8hours. Self-OD'd while in A&E and prior to going, was given a dose of charcoal to have and a blood test then nothing except a very short talk since for about 7 hours. Almost walked Infront of cars during that time when I walked outside for half an hour but no one noticed. Will never come here again for this.
Visited March 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 14 March 2023
Dear Lewis Thank you for your review. We are very disappointed and sorry to read your review regarding your experience in our Emergency Department. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. We are concerned that you left the Emergency Department and would advise that you contact your GP in the first instance for advice. If you are immediately concerned please call 111. Take care The Patient and Family Experience Team (engagementteam@mkuh.nhs.uk)
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Review titled 24 hours in A&E and Ward 23
Rated 5 stars out of 5
by aimee E britton - Posted on 29 March 2023
I would like to compliment every single member of staff that we encountered at the hospital. From the receptionist to hca, nurse associates, nurses, doctors, shop staff, discharge planners. Everyone of you was kind, patient, helpful and compassionate. Yes we sat 15 hours on a chair waiting for treatment and then a bed but the staff were just fantastic wherever we went. Thank you.
Visited March 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 29 March 2023
Dear Aimee Thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or wards/areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Good at medical, appalling standards of care
Rated 1 star out of 5
by Ann Miles - Posted on 07 March 2023
Shocked to hear just now that my daughter who was recovering from an abdominal operation was woken at 11.30pm, had to pick up her belongings and be moved to a completely different ward. This is not care by any reasonable standards.
Visited March 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 08 March 2023
Dear Ann We are very sorry to read your review regarding your daughter's experience. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of her experience so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled 'good service' - Xray Department
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2023
For my ct scan, i would like to say a great thank you from receptionist, to radiographer and all involved, was scary experience but was made good, from your kind work, even though some dye leaked all good care was given, to which i am very grateful....thanks for all the team.
Visited February 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 22 March 2023
Thank you so much for taking the time to review your visit to our Imaging Department. We are very pleased to hear that your experience was good albeit that this was quite an anxiety-provoking time for you. We will ensure your comments are shared with the department. Thank you again. The Patient and Family Experience Team
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Review titled Total incompetence
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
A&E very good then taken to major incidents waiting room. Made to wait for 4 hours for a drip I was told I needed upon arrival. Took 2 minutes to put in - & only got it because I said I was about to pass out & lie on the floor. To put people who are feeling ill and dehydrated in a tiny, packed room with no windows, a/c and only a tiny ineffectual fan is actually inhumane. Highly unimpressed as it just feels like incompetence rather than being very busy. Total disregard for patients.
Visited February 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 21 February 2023
Hello We are very disappointed and sorry to read your review regarding our Emergency Department. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. Wishing you well. Thank you The Patient and Family Experience team
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Review titled Great care….
Rated 5 stars out of 5
by Chris G - Posted on 14 January 2023
I was admitted on January 11th after an horrific car accident and eventually sent to Ward 23 for observation. Throughout my 55 hour stay I received considerable care and attention. The hospital is clearly stretched but nevertheless everyone….., doctors, nurses, AE porter, XRay staff, cleaners were all polite, kind and attentive. Thank you .
Visited January 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 16 January 2023
Hi Chris, thank you for taking the time to tell us about your care. We are delighted to hear that your care on Ward 23 was excellent. We will ensure that your lovely feedback is shared. if you would like to discuss further you can email us on engagementteam@mkuh.nhs.uk or phone 01908 995964. We hope you are feeling better and are on the way to making a swift recovery. The Patient and Family Experience Team