Moorfields Eye Hospital NHS Foundation Trust
162 City Road, London, EC1V 2PDPatient ratings and reviews
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Reviews
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Review titled Disorganised service
Rated 1 star out of 5
by Shuja Khan - Posted on 30 December 2023
My son Shuja Khan & I arrived on 30th Dec at 5.55pm after already been in A&E Northwick Park on 27th & spending 3hrs waiting there. We requested the receptionist that my son would like to be seen only by a doctor. However after waiting for 4 hrs we were told that wait could be now 6hours but with no clarity. When we asked the staff who was announcing the delay to clarify the waiting time, he was really unclear of exact how long the wait will be & in what order it will be, was the wait from original arrival time or from the time he was announcing. He was unsympathetic about people who had already been waiting for hours. He was practically asking all to go home & come back in the morning. Who actually wants to be waiting in A&E for hours unless there’s a need to. Eventually we were then called by the same staff for the treatment. We politely reminded him of our request to be seen by a doctor. He did not seem to be happy & suggested that I (the mum) was delaying my son to be seen. This is a very poor service from a specialised hospital towards A&E patients. I can appreciate the wait could be longer but not to give any idea & have waiting time of 6 hours is totally unexpected. There is a lack of staff contact, staff availability & uncaring attitude towards patients who waited for hours in the reception area. There was no one to answer any questions after the announcement & every time we tired to, we were made feel as if we were taking their time. Shambolic service from both NHS trust & from the hospital.
Visited December 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Phenomenal online experience
Rated 5 stars out of 5
by Chaya - Posted on 24 September 2023
For the dr that was online this morning the 24th September: You were the best dr I have ever encountered. I was in extreme pain, you were reassuring and methodical. I have a scratched cornea and the medicine suggested has helped within hours. This is what the NHS should be. An online consult within five mins, a brilliant and calm dr that was attentive and gave me as much time as I needed. Thank you.
Visited September 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Moorfields is a shining example of the NHS
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
I have visited moorfields 3 times recently for firstly a nasty corneal abrasion and then subsequent erosions, each time I have visited I have been amazed by how incredible all the staff are, the doctor and nurses really are a credit to the NHS. The service is efficient, compassionate and the best in the country. Thank you to all the Doctors, nurses and staff that work at moorfields, we as a country are lucky to have such an incredible hospital available to us.
Visited July 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Superb
Rated 5 stars out of 5
by Denese Brunker - Posted on 28 July 2023
My 88yrs dad, was virtual blind in both eyes. Yesterday he had his right cataract replaced . Miracle, unbelievable, fantastic, words cannot express how l feel , let alone my dad. His sight has be resumed, he cannot wait to get his left eye done now. No words is enough to say a great thank you, for giving my dad a purpose now. Thank you so much from the bottom of my heart and I’m sure my dad thinks the same.
Visited July 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Susan Johnson - Posted on 12 June 2023
I reported to A&E on a Sunday afternoon due to sudden change in one of my eyes which had recently been operated on. The Triage nurse assessed the urgency and gave me an A&E appointment for first thing the following day as the wait would have been very long. The service I received on the Monday morning was first class and my eye was thoroughly examined and assessed by a doctor. I was given advice and reassurance. We are so lucky to have a world class hospital that we can just walk into. All staff at every level were polite, welcoming and reassuring. I hope others have a similar experience. Well done - we hear so many negative stories about the NHS crumbling - this was a very positive experience and I am so grateful.
Visited June 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2023
Arrived with my son with an eye injury and had to wait for 5 hours before getting told to come back next day due to doctors shortage. Was given a slip so next day would not have to wait in queue and when presented at the Hospital entry I was told to sit. Very impolite and disrespectful.
Visited May 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Absolutely wonderful experience
Rated 5 stars out of 5
by Kate - Posted on 27 February 2023
My 2 year old had an eye injury and the Dr was absolutely wonderful. Very patient and thorough. The nurses and staff were all amazingly friendly and helpful and put my son and us at ease. We are so lucky to have this establishment close by.
Visited February 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Dedicated Staff
Rated 5 stars out of 5
by Narrinda Kaur - Posted on 26 February 2023
I visited A&E Moorfields early hours on the 25/02/23. From the moment I walked in to leaving my experience was amazing. I was treated with compassion, respect by dedicated staff. I was given pain relief within 5 mins of arriving. The Sister on duty was amazing and the other nurses were amazing. It makes such a difference when we have such dedicated Nurses & Doctors. I left feeling really looked after and heard. Thank you for your hard work!
Visited February 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Not a good experience
Rated 2 stars out of 5
by Anonymous - Posted on 22 July 2024
I didnt know what an eye floater was. I experienced a flashing sensation one night and next day had the tiniest of floater. Went to Morefield. They examined and put dilation drops in both eyes. By the night i called an ambulance and couldnt see anything. Been suffering since. Not all eyes are for the dilation drops thats all i can say. Now im a victim to the system .number 45...
Visited February 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Great A&E team...Fix the pharmacy wait times
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Had an excellent experience in A&E - from the security guard, the team member taking my details, the consultant surgeon who triaged me and prescribed the medicine, to the next appointment booking...all excellent and done in under 40 minutes Then got to the Moorfields hospital pharmacy and was advised that wait times were 50 minutes+..massive queue...people standing in the hallway. Got my prescription after waiting for 80 minutes...1 hour and 20 minutes on February 16 2023..11.30am to 12.50pm The pharmacist prescribing the medicine said they were short- staffed. Fix this. Patients in pain should not be waiting this long. This situation is not helped by the fact that you "have to" receive your prescribed medicine from a Moorfields pharmacy. Monopolies generate inefficiencies.
Visited February 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.