North Tees and Hartlepool NHS Foundation Trust
University Hospital of North Tees, Hardwick Road, Stockton on Tees, Cleveland, TS19 8PEPatient ratings and reviews
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Reviews
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Review titled Day case Hartlepool
Rated 5 stars out of 5
by Wendy Brown - Posted on 16 November 2023
My daughter was recently a patient in the day case unit in Hartlepool. She was so nervous in the lead up to going into hospital but the staff in day case couldn’t have looked after her better. The place ran like clockwork and the staff allayed her fears. There was no unnecessary waiting about before her procedure or afterward when she was ready to come home. The staff were professional and kind and she couldn’t have had a more positive experience. All of them are a credit to the NHS.
Visited November 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that your daughter has had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Rude A&E reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2023
I was advised to come to A&E by 111, who said that they’d made an appointment for me to go there. As I was explaining this to the nurse upon arrival, she immediately interrupted me and snapped “No”. The staff who treated me were really nice, but the receptionist/triage nurse treating me with such hostility was just so unnecessary.
Visited November 2023
North Tees and Hartlepool NHS Foundation Trust has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by June Roche - Posted on 23 July 2023
I was admitted via access lounge on 2nd July for right hemicolectomy and from there to theatre where the anaesthetic staff were very reassuring and woke in recovery under care of a lovely gentle nurse. I was transferred to the wonderful care on ward 31 where nothing was too much trouble for the staff. The consultants and doctors were excellent and I was kept informed at all times. Well done everyone
Visited July 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Visited Urgent Care as my son had experienced a cut on his head - we were in the department for no more than 30 minutes from start to finish. Excellent care & friendly staff.
Visited April 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 15 May 2023
Thank you for leaving a comment on NHS Choices. We're glad to hear that your son's experience at the Urgent Care Centre was a pleasant one. Your kind comments will be forwarded to the team for their awareness. Please accept our good wishes for the future.