Northern Care Alliance NHS Foundation Trust
Mayo Building, Salford Royal, Stott Lane, Salford, M6 8HDPatient ratings and reviews
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Reviews
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Review titled Not taken serious
Rated 1 star out of 5
by Helen Turner - Posted on 16 July 2024
I attended Fairfield with dizziness and pins & needles and coordination problems.Was extremely anxious when I arrived due to a previous tia.Went through triage only obsessed if you are displaying f.a.s.t symptoms in that second if not they aren’t interested at all.Directed through to front desk.I explained my anxiety in a hospital setting and was told I could wait in a quieter area and it wasn’t a problem.On sitting in the very quiet area I was approached by a member of staff who abruptly said you can’t sit there it’s for real emergencies only I explained but still stated I had to move . I clearly asked if I was going to be moved to urgent care/same day care and was told no a&e only if suspected stroke/tia .Had basic bloods and ecg.Asked if I needed ct or mri told they didn’t have a clue. Waited and waited for over 2 long hrs finally my name was called but informed I was being dumped yet again to same day care as it’s quicker.Waited and waited over another 2 hrs more and more people were being moved from a&e staff milling around but no one really doing anything still no mention of ct mri to check for stroke/tia and my anxiety by now after 4 hrs was at breaking point.Finally called in standard bp taken yet again no surprise it was sky high.Dr wasn’t taking me seriously blaming me for all my symptoms and saying it’s my being anxious causing them.Seriously only attend a&e if it’s serious not for a laugh.After almost 5 hrs casually told they had spoken to a stroke dr who wanted a ct scan but have no idea how long.Thought ct was the first thing to rule out any stroke/tia .As I was being ignored I thought it best to leave.Worse hospital and uncaring unsympathetic staff ever avoid if you value your precious life.
Visited July 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 16 July 2024
Dear Helen We were sorry to hear about the prolonged wait in the A&E department and that you feel staff were not sympathetic or listened to your concerns. Our aim is always to see and treat patients in a kind and timely manner. Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. We will forward your comments to the senior leadership team for them to review and we hope that your situation resolves very soon. In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better. Kind regards The Patient Experience Team
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Review titled Excellent care provided
Rated 5 stars out of 5
by JAN CURTIS - Posted on 21 June 2024
Recently had an arthroscopy on Ward 3 Day Surgery Unit at Fairfield Hospital. After being given directions by one of the volunteers based at the main entrance I was at the ward reception desk Within minutes I was booked in, relevant checks were made and the procedure explained. Another short wait and then the required conversations with the anesthetist and surgeon followed. Any fears or nerves that I had were calmed by the friendly medical staff that were around. I was soon on my way to the theatre. Next thing that I recollect was the offer of a sandwich and a drink followed by being given information as to what I needed to do after my discharge. I was helped to feel comfortable at all times, relaxed and informed as to what was going to happen next. Sincere thanks for all help and advice given
Visited June 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 05 July 2024
Dear Jan Thank you so much for taking the time to leave feedback and awarding the care you received 5 stars! We always welcome patient feedback but especially when it is as kind as yours! We were delighted to hear you felt all the staff and volunteers were helpful and efficient and your procedure was carried out smoothly and without event. We have forwarded your comments to the senior leadership team so the colleagues involved in your care can be recognised. Wishing you a speedy recovery. Kind regards The Patient Experience Team
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Review titled Excellent Care
Rated 5 stars out of 5
by Mr D Wilkinson - Posted on 14 May 2024
I was admitted to Fairfield Hospital Bury on the 19th April 2024 for a Total Hip Replacement. The care, professionalism, and commitment I received from the Nurses, Surgical Team and Physio teams was second to none. Three and a half weeks on from the operation I am well on the road to recovery. A big thankyou to all the staff at Bury.
Visited April 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 16 May 2024
Dear Mr Wilkinson Thank you for 5-star review of the care you received during your hip replacement. We welcome all feedback but especially when it is as kind as yours. Our staff aim to deliver high quality person-centred care and so we are delighted to know that you felt all the staff were committed health care professionals. We have passed on your kind comments to the senior leadership team so your gratitude can be shared with the wider team. May we wish you a speedy and full recovery. The Patient Experience Team
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Review titled Head injury
Rated 5 stars out of 5
by Gill - Posted on 23 March 2024
Got my son in law to take me to hospital and service from walking in a&e at Oldham was great. Walked in and gave details to lady behind the desk then sat inbthe black chairs, after about 10mins a member of staff called me over to ask some questions and then to the urgent treatment centre. Was there some minutes later and waited for the nurse practitioner who did some tests, asked questions and checked my head. Just after 7pm got discharged Staff were brilliant
Visited March 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 16 May 2024
Dear Gill Thank you for sharing the experience you had when you attended A&E with your son. We are pleased to hear you felt the service you received from the Urgent Treatment Centre was efficient and that you felt that the staff who provided care were brilliant! Your post has been shared with the senior leadership team so they can cascade your feedback to the team. Kind regards The Patient Experience Team
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Review titled Exemplary Service
Rated 5 stars out of 5
by Lynton Susman - Posted on 05 April 2024
As a retired pro musician of 38 years, my hearing had suffered and my GP agreed to refer me to Audiology. Just three weeks later I had a full and comprehensive Audiology examination, which revealed I had moderate to severe hearing loss. Two weeks later at a second consultation, I was fitted with a brand new pair of "Oticon" digital hearing aids. Not being able to hear, particularly dialogue, in social environments, :( dining out with friends etc ) was becoming increasingly frustrating and I found myself, increasingly "nodding" to dialogue that I had not actually heard or understood and I was fearful that this was the beginning of my retreat into a state of lonely isolation. The care and sensitive dedication that I received from the two Audiologists at Radcliffe Health Centre, was totally fantastic. They were both, hugely patient and knowledgeable. All was explained at a pace that I was comfortable with. These "Oticon" hearing aids have transformed my everyday life so much for me and after just 72 hours receiving them, I find myself impatient, first thing in the morning, to reach out for them. They are tiny, discreet, very comfortable and have not only amplified overall, but have boosted and returned those important, missing frequencies that now allow me to engage, socially, with so much more confidence. In addition, because of the significant increase in, "Signal To Noise Ratio," my Tinnitus has all but disappeared. This has been a euphoric experience and I do not believe if I had paid thousands for these aids and service, I could have received better care - thank you so much x
Visited March 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 16 May 2024
Dear Lynton Thank you for taking the time to leave such kind feedback and awarding the audiology team a 5-star rating! It is fantastic to read about the positive impact the new hearing aids have had since you had them fitted and that you felt staff were kind, caring and knowledgeable. Your comments have been passed onto the senior leadership team so that the staff involved in your care can be recognised for their efforts. Kind regards The Patient Experience Team
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Review titled Professional manner
Rated 5 stars out of 5
by Sandra Winkley - Posted on 08 March 2024
I attended the x Ray dept on March 7th. I want to thank the radiographer in particular, he was friendly and efficient. He also showed empathy and understanding. He gave an excellent impression of the department , thank you.
Visited March 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 16 May 2024
Dear Sandra Than you for your positive 5-star review of the radiology department. We are delighted to hear that you felt the radiographer was empathic, friendly and efficient and showed understanding. We have shared your comments with the senior leadership team so the member of staff can be recognised for their efforts. kind regards The Patient Experience Team
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Review titled No Care for the Carer!
Rated 2 stars out of 5
by Christine - Posted on 26 February 2024
Injured my foot two weeks ago. Thought it might get better but I am carer to my disabled husband so unhappy leaving him alone and have not had much chance to rest. Sadly now very painful to walk and a sore lump has appeared. Tried to go to Fairfield A&E but absolutely nowhere to park. Used to be a few disabled parking spots near A&E entrance, now gone. Major re-organisations going on and fewer disabled spaces as a result. Came home, not sure what to do now. Absolute disgrace!
Visited February 2024
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 04 March 2024
Dear Christine Thank you for taking the time to leave feedback on your experience of car parking at Fairfield General Hospital. We are sorry to hear that you found availability of a disabled space difficult and that this has meant that you were unable to attend the Emergency Department. If possible, we would recommend trying our Urgent Care facility at Rochdale Infirmary where you may find it quieter and easier to park. If this is not an option, please to do return to Fairfield General where they may be better availability of car parking at other times of the day. We would also like to signpost you to Bury Carers Hub who may be able to support you and your husband in the future. www.n-compass.org.uk/our-services/carers/bury-carers-hub Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled shocking customer call center
Rated 3 stars out of 5
by STEVE KANE - Posted on 08 November 2023
I was sent a Letter for a Urology appointment as i was going to have surgery before the date i needed to cancel this , so rang number on the letter 0161 206 4100 after listening to press 1 for this press 2 for that and so on . i found that the number i needed to ring for Urology was totally different from the one that is on the appointment letter. Group Patient Access & Administration you need to pull your finger out and firstly give patients the correct information and also do something about this press this for that press this for this . I dont think for one moment i will get a reply because those that run the nca dont care about giving the right information they are very good at telling you that lost appointments cost £160 but try to contact them is useless
Visited November 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 14 November 2023
Dear Mr Kane Thank you for taking the time to raise your concerns about recent difficulty contacting the Urology team and we are sorry to hear that you did not find this a positive experience. We will ensure we pass on the details of your frustrations to the senior leadership team within Group Patient Access & Information. If in the meantime you would like to formalise your concerns, please contact our Patient & Liaison Service (PALS) on 0161 778 5665 who can investigate this further. Kind regards The Patient Exrperience Team
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Review titled Excellent Experience
Rated 5 stars out of 5
by Alan S - Posted on 11 October 2023
I contacted 111 with a problem at 07.00am on a Sunday morning, I was immediately called back and given an 08:15am appointment. I arrived at A&E Salford Royal and was triaged immediately and within 10 minutes seen by a GP. I was referred to a specialist and seen and given medication and left the hospital by 11:30. A special thank you must go to receptionist and in particular the nurses in A&E who ensured I was dealt efficiently. First Class everyone
Visited October 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 12 January 2024
Dear Alan Thank you so much for taking the time to share such kind comments about your experience receiving care at Salford Royal. These have been shared with the senior leadership team so they can cascaded to the colleagues involved in your care. We also hope you will accept our apologies in responding so late to your post, we normally try to reply to all comments within a timely manner and are sorry we was not able to do this on this occasion. The Patient Experience Team Northern Care Alliance
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Review titled Fantastic care
Rated 5 stars out of 5
by Carol Crane - Posted on 17 October 2023
I took my friend to a+e at Fairfield hospital, as she had been on treatment for a chest infection but was no better at the end of the abx. Tried to get in at her gp, but no appts so went to a+e As soon as she was in triage, the nurses came to start her care, seen by dr within a few mins, X ray , bloods etc all within the first 30 mins. She was admitted for 2 days to continue her treatment. Exceptional care, thank you all.
Visited August 2023
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 12 January 2024
Dear Carol Firstly, please accept our apologies for our late response to your post, we try to normally reply within a timely manner so please do not think your comments are not important to us. We were delighted to hear about you and your friends positive experience at Fairfield A&E and that you felt our staff delivered exceptional care. We will ensure the leadership team have sight of your kind comments so they can be shared with the staff involved in her care. Once again, please accept our apologies for the tardy reply and thank you for taking the time to share your kind comments. The Patient Experience Team Northern Care Alliance