Nottingham University Hospitals NHS Trust
Trust Headquarters, City Hospital campus, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBPatient ratings and reviews
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Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Stephen ( Steve ) Roberts - Posted on 15 May 2024
I would like to say a big thank you to all the Doctors and Nurses in the Trent cardiology department especially in ACU . The staff were absolutely wonderful and nothing was too much trouble . The attention and care I received was first class and would not have any second thoughts about having any other treatment done at this hospital . The whole experience was wonderful from when I arrived and stayed at the hospital hotel right up to the minute I left .
Visited May 2024
Review titled Nottingham University Hospitals NHS Trust
Replied on 08 August 2024
Dear Patient, Thank you for taking the time to review our hospitals we hope you are feeling much better now and are recovering well Please be assured that we have passed this feedback on to the matron of Trent cardiac centre so that these comments can be shared amongst the team. Kind regards Nottingham university hospitals – Patient experience team.
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Review titled Neurophysiology - Autistic patient superb care.
Rated 5 stars out of 5
by Andy - Posted on 14 July 2023
I received exemplary, first class care and support throughout my appointment process with Neurophysiology at Queens. All reasonable adjustments were considered and provided and the staff from the clinic admin team to the Dr and nurse who undertook my nerve conduction studies explained things clearly as they went along but without being overbearing and treating me like a baby due to a lack of awareness of autism. They communicated clearly and effectively and provided care and support which was befitting of genuine caring health professionals during the Nerve Conduction Studies process. More often than not, the National Health Service get communication and care of people with autistic spectrum conditions horrifically wrong; however, at Queens today and during email communications prior to today, they led the way of how appropriately and sensitively interacting with, dealing with and providing treatment for a patient with some minor needs should be done. I have a neurologist appointment here in September and I am hoping for similar. Thanks to all staff at neurofizz today!
Visited July 2023
Review titled Nottingham University Hospitals NHS Trust
Replied on 17 July 2023
Thank you for sharing your experience of our services in neurophysiology, I have shared your kind comments with the team now so that they are reminded of the fantastic work that they are doing and they would like me to send their heartfelt thanks. How wonderful to hear that the services you encountered were so well received, we are working hard at NUH to be an all-inclusive trust for patients with all different needs and abilities and your feedback shows that this is working in a positive way. If you have any more thoughts or ideas that you would like to share with us on being more inclusive please email us at QMCPET@nuh.nhs.uk we would love to hear from you! Kind regards, Kelly – Patient experience and engagement team at Nottingham university hospital.
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Review titled Extremely Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
I visited the x-ray department of the Nottingham City hospital and found the care outstanding, due to the very cold weather i was unable to open the drivers side door and had to enter and exit the car using the passenger side this was not only very difficult but also painful, the staff treated me with respect and were very understanding, after a glass of water i was taken to x ray there i met the staff very pleasant and caring. On exiting x ray i met a member of staff who was concerned about me being able to get into my car safely, this staff member went beyond the call of duty. So i would like to say a special Thank You
Visited February 2023
Review titled Nottingham University Hospitals NHS Trust
Replied on 13 February 2023
Hi There Thank you for taking the time to leave such fantastic feedback of our X – ray department at City hospital. Our staff always go above and beyond for their patients so for them to get such recognition is great. I will pass your kind comments on to the radiology manager now to cascade to the team. We would also like to take this opportunity to wish you well in your recovery.
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