Royal Free London NHS Foundation Trust
Royal Free Hospital, Pond Street, London, NW3 2QGPatient ratings and reviews
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Reviews
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Review titled World class care
Rated 5 stars out of 5
by Sara Khoei - Posted on 07 September 2023
I'm simply very grateful because I saw my father being assessed by a professor while he was in the accident and emergency short-stay area, which was incredibly reassuring.
Visited September 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 12 September 2023
Dear Sara, Thank you for your feedback. We'd be happy to share this with the professor, but would need his name. If you wish, you can email it to us at rf.patientexperience@nhs.net With best wishes, the patient experience team
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Review titled Appalling practices in A & E
Rated 1 star out of 5
by Mike Hughes - Posted on 11 September 2023
Arrived at midnight in A & E in an ambulance with my 84 year old mother. Left in a corridor with at least 12 other patients. Many seriously ill and unattanded for hours. Staff immune to the suffering of patients and simply walk by. Nurse took blood pressure and temperature of several patients but did not wear gloves or wash hands between patients. After 6 hours we were treated. Nurse said they would give us just one antibiotic pill and we would need to return the next day for the rest. Refused to provide a prescription. After forecefully insisting on suficient tablets for at least a few days, they were unhappy but finally agreed. This is appalling. Nothing is considered from the customers' perspective. This is not about money, its about decent processes. On an individual basis the staff care but collectively it does not add up and the patient gets poor treatment.
Visited September 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 12 September 2023
Dear Mr Hughes, Thank you for taking the time to leave feedback about your recent visit to A&E with your mother. I'm sorry to read about the experiences you describe. We can share your feedback with the team in A&E but if you would like, our Patient Advice and Liaison Service (PALS) will be able to look into this further for for you. They can be contacted at rf.pals@nhs.net Best wishes, the patient experience team
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Review titled Disappointing experience
Rated 1 star out of 5
by Carol - Posted on 11 April 2024
Maternity. Lovely experience when in the labour ward, however once I had given birth via c-section and was on the postnatal ward I was appalled by the care I received. I couldn’t wait to get home. In immense pain, given paracetamol for the pain and asked if there was anything stronger I could have. The two doctors scoffed at me and said “we are not midwives” as if I should have known. Asked a midwife who said with a disgusted look on her face that she would have to ask the doctors as I was on the highest pain medication. Asked for any support breastfeeding and was fobbed off, and then stared at whilst my screaming baby tried to latch and then the midwife walked away. Was told to hide the formula so that I wasn’t ‘tempted’ to give it to my baby. Absolutely appalling. Last place I would want to be if I was unwell unfortunately, terrible experience for the postnatal part. Thank goodness we had a wonderful midwife throughout the experience leading up to the c-section.
Visited August 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 05 June 2024
Dear Carol, Please accept our apologies for the delay in acknowledging your feedback. We're sorry to read the experiences you describe and will share this with the maternity team for learning purposes. Best wishes, the patient experience team
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Review titled Outstanding care
Rated 5 stars out of 5
by John Taylor - Posted on 10 July 2023
I was seen by the urology team in July for a procedure and cannot thank them enough for how well they looked after me from start to finish. I was extremely anxious as I had heard some horror stories before attending, but as soon as I spoke with a member of the team my mind was put at ease. I cannot thank the team enough for the care I was shown.
Visited July 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 17 July 2023
Dear Mr Taylor, Thank you for taking the time to leave us feedback about your recent experience with the urology team. It's lovely to read that the team put your mind at ease and relieved you of your anxieties about the procedure. We'll share your feedback with the urology team and if you would like us to share it with any particular individuals, you can let us know via email at rf.patientexperience@nhs.net Best wishes, the patient experience team
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Review titled Cancelled for 3rd time
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
I have had nothing but bad experiences from this hospital. Since January my liver operation has been cancelled 3 times. Twice I have been left waiting all day and now because of junior doctors strikes. I have had many operations. 3 last year in fact. Never received such bad treatment.
Visited March 2023
Royal Free London NHS Foundation Trust has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
Great experience during booking my scan at the radiology department. The staff member was efficient, friendly and professional. Thank you so much!
Visited March 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 05 June 2024
Please accept our apologies for the oversight which has led to there being an inexcusable delay in acknowledging your feedback. Thank you for taking the time to write a review regarding your experience in the radiology department. We'll share this with the team. Best wishes, the patient experience team
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Review titled Excellent clinic
Rated 5 stars out of 5
by Lisa-marie Shotton - Posted on 01 March 2023
My 8 yo grandson was bought in for day surgery ,floor 6 . Cannot fault the care and attention from all staff from he surgeon to the porter . Felt we was looked after so well ,nothing to much. All the staff explained yhe procedure well to us as well as my grandson.
Visited February 2023
Royal Free London NHS Foundation Trust has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Delia - Posted on 25 January 2023
I am severely disabled and was referred to the Royal Free orthopaedics for dislocated shoulder , first visit with carer had X-ray, second visit with carer with carer they said just for x Ray, 3rd visit transport said carer wasn’t allowed disgusting. Then when I arrived they said there wasn’t anything they could do as my shoulder is too damaged. A total waste of time and a lot of stress
Visited January 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 03 February 2023
Dear Delia, Sorry that you have had to comment twice here, but further to our previous response, if you'd like this to be looked into further please contact our complaints team at rf.complaints@nhs.net Best wishes The patient experience team
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Review titled Neglectful, rough treatment
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
I was kept waiting 5 hours in A and E without painkillers with torn muscles and a broken bone. That's Mid-Staffs bad. The discharge notes were dangerously and wildly inaccurate. This hospital is not safe for A and E.
Visited January 2023
Royal Free London NHS Foundation Trust has not yet replied.
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Review titled The Royal Free Hospital's Maternity Services
Rated 5 stars out of 5
by Ozkan - Posted on 14 January 2023
This was our first baby therefore we were nervous however we always felt looked after by nurses and midwifes from beginning to end. Even though it wasn`t unusual to go past due date with the first child we didn`t want to wait long and didn`t want to have induction and the hospital let us have C-Section. I really appreciate all the hard work they`re putting into supporting pregnant women and husbands and I`ll be always grateful to all staff of labour ward, midwifes, doctors, breastfeed consultants, pediatrician and anaesthetists. Thank you for this extraordinary experience.
Visited January 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 19 January 2023
Dear Ozkan, Thank you for your feedback! It's great to read that your wishes for a C-section were respected by the hospital. We'll share your feedback with the maternity team. Best wishes, the patient experience team