Royal Surrey NHS Foundation Trust
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXPatient ratings and reviews
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Review titled Amazing service and amazing kindness
Rated 5 stars out of 5
by Rupert Sheard - Posted on 10 February 2023
I visited the Maxilo Facial team at the Royal Surrey on 4th Feb 23. Having spent a night waiting at A&E, everyone I dealt with was professional, highly skilled and above all really compassionate and caring. They explained carefully what they were doing and were at pains to re-assure me. As this was to do with my facial appearance, this was hugely important. I was able to follow their instructions and made a recovery. My follow up outpatient appointment was similarly extremely professional and highly focused on my care and my state of anxiety. I left from both appointments feeling that I had been listened too as a person, and for the doctors and nurses, despite pressing demands on their time, they spent time with me making sure that I was re-assured. I would like to thank those in Max-Fac dept for the consummate professionalism and technical skill as well as their unbelievably caring attitude which is beyond compare.
Visited February 2023
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