Royal United Hospitals Bath NHS Foundation Trust
Royal United Hospital Bath NHS Trust, Combe Park, Bath, BA1 3NGPatient ratings and reviews
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Reviews
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Review titled General Surgery - a brilliant service
Rated 5 stars out of 5
by Jeremy - Posted on 01 September 2024
I want to give the whole General Surgery team a big thank you! They were very friendly, caring, professional and efficient in the face of a large case load. The pathway to my operation was clearly laid out for me, all my questions and concerns were dealt with very well. Post op I was again cared for very well and never rushed while being monitored through the stages involved in getting ready for the trip home. Most importantly, the outcome of my day case surgery seems really good. Again, thank you all!
Visited August 2024
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 02 September 2024
Dear Jeremy We thank you for your comments about your recent care at the RUH and will forward these on to the General Surgery team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Wonderful A&E care
Rated 5 stars out of 5
by Neil Hardman - Posted on 16 February 2024
I am writing to thank you and your wonderful team who treated me during my recent visit to Accident & Emergency on 10th February. I have been a bit unfortunate with my health – in and out of hospital over the past few years. Your team at the Royal United not only treated me but cared for me wonderfully well. It is immensely reassuring to know that patients like me are in such safe hands. So, thank you – not just for fixing us, but for going the extra mile, often under exceedingly difficult circumstances. It means the world, especially when people are struggling, and it gives us hope that everything is going to be okay. I wanted to let you know that your team got me back on my feet, and I will never forget that. Thank you. With best wishes, Neil Hardman
Visited February 2024
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 19 February 2024
Dear Mr Hardman We thank you for your comments about your recent care at the RUH and will forward these on to the emergency team who, we are sure, will be very grateful for your kind words. Wishing you well with your recovery. With kind regards, The Patient Experience Team
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Review titled Sister who was on admissions in A&E
Rated 5 stars out of 5
by Chloe - Posted on 02 December 2023
Apologies that I can’t remember your name, but I remember you. You sign posted my partner straight away to the right ward and checked in on him later in the day on the surgical ward. If you see this I just want you to know that it was much appreciated and you are very good at your job :)
Visited November 2023
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 11 December 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
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Review titled surgical ward nurse
Rated 5 stars out of 5
by Chloe - Posted on 13 December 2023
my partner was on the surgical ward and I told a lovely nurse how amazing she was with him. she was so reassuring and funny. truly did go above and beyond and deserves the recognition for the beautiful care she provides her patients. keep being you! you are unique and so so kind. (wrote a review using your name, but it wont let me post but you know who you are) :)
Visited November 2023
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 14 December 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the ward team who, we are sure, will be very grateful for your kind words.
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2024
Cardiology Could not leave a poor review for treatment in October 2023. Attended Royal United Hospital October 2023 as requested only to find no one was aware of appointment! No apology or acknowledgement from hospital Unfortunately, person passed away. Bereavement hospital were brilliant in dealing with all aspects, can't fault.
Visited October 2023
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 02 April 2024
Thank you for taking the time to post your comments regarding your experiences. We welcome your comments as they help us to identify problems and improve the quality of our service and care and to celebrate the good practice you have identified. We would like to investigate your concerns fully and ask that you provide more detail. Please would you contact our Patient Support and Complaints team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net
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Review titled Excellence in care
Rated 5 stars out of 5
by Ivor Sutton - Posted on 13 September 2023
Many thanks to all the staff in Ambultary care. I was treated Monday in Ambulatory care department of the Royal United Hospital for a bad case of cellulitis in my right leg I could not have been treated better. All the staff nurses and Doctors were lovely and made me feel comfortable and at home Extra special thanks to the Dr who treated me was so very Knowledgable about my condition and explained it all to me in detail and in plain english An absolute credit to the NHS. So when I was discharged I felt 100% better than when I was admitted
Visited September 2023
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 14 September 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Ambulatory Care team who, we are sure, will be very grateful for your kind words.
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Review titled Excellent emergency care for chest pain
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I had excellent care recently for chest pain. Many thanks. I had heard previously sometimes women's chest pain symptoms can be more subtle and sometimes put down to other things. I found this was not the case with tests carried out quickly and everyone was really kind. Many thanks
Visited August 2023
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 04 September 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the cardiac team who, we are sure, will be very grateful for your kind words.
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Review titled Tonsillectomy
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
My daughter received brilliant care when she was admitted for her tonsillectomy. We were kept informed and the surgeon, anaesthetist and nurses and HCA's were all wonderful.
Visited July 2023
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 23 August 2023
We thank you for your comments about your daughter's recent care at the RUH and will forward these on to the pediatric surgical team who, we are sure, will be very grateful for your kind words. We wish your daughter a quick recovery. With best wishes, The Patient Experience Team.
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Review titled First Class Switchboard
Rated 5 stars out of 5
by Elizabeth Morrison - Posted on 23 February 2023
Every Wednesday I phone my elderly Aunt in Bristol. Became concerned when I couldn't make contact and as iam from Glasgow I remembered 2 hospitals that she could be in. I contacted Bath and straight away was answered by a very articulate woman who connected me to relevant ward. After this the nurse that answered the elderly acute ward passed my aunt with a mobile phone and also gave me the number should we get cut off. It was lovely having the 5 mins with her and to find out what had happened. Once again thanks to all for looking after her.
Visited February 2023
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 27 February 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the staff involved who, we are sure, will be very grateful for your kind words. We do hope your Aunt is feeling better now and wish her a speedy recovery.
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Review titled Calm & competent
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2022
There was a waiting list of 80 people this Sunday at Ruh and the waiting room was crazy busy. But the team through the doors were amazing - calm and competent - so impressive. I can’t thank them enough - even the resident barista who made a darn fine cup of coffee. Congrats to all on just being great
Visited November 2022
Review titled Royal United Hospitals Bath NHS Foundation Trust
Replied on 30 November 2022
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.