Stockport NHS Foundation Trust
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Gill Fernley - Posted on 04 November 2022
Saw my Doctor on Tuesday at 10.00am for a womens problem. Had a text from Stepping Hill at 11.30 the same day with appointment on the following Friday. Fabulous service. Thank you NHS
Visited November 2022
Review titled Stockport NHS Foundation Trust
Replied on 07 November 2022
Good afternoon, Thank you for your lovely feedback. It was good to see that you received prompt service following your appointment. I wish you well with your ongoing care. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Feeling positive
by jackpotqx97 - Posted on 23 November 2022
She gave me some strategies to help with my social anxiety and negative thoughts. I felt positive about the strategies and relieved to have talked to someone
Visited November 2022
Provided by Care opinion
Review titled Stockport NHS Foundation Trust
Replied on 28 November 2022
Good morning, Thank you for leaving your feedback about the school nurses. I am pleased to see that the support you received was beneficial and helped you feel more positive. I will share you feedback with the team as I know they appreciate hearing these comments. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Proactive team work
Rated 4 stars out of 5
by Elaine Devine - Posted on 18 November 2022
Leading up to a knee replacement operation my husband experienced a severe reaction to an antibiotic. The swift action and superb communication of; the pre assessment team at The Alex (NHS), Cheadle Hulme Health centre and the Chemist in Cheadle Hulme (staff and Pharmacist) has meant a quick change of antibiotic was possible with the GP and Consultant’s approval and for the operation to go ahead tomorrow. Thank you all for your perseverance and kindness.
Visited November 2022
Review titled Stockport NHS Foundation Trust
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to share your feedback. Good communication is so important to support patients and families so I am pleased to see this was evident for your husband. I will ensure the teams will receive your comments as I know they are appreciated. I wish your husband well with his surgery and ongoing recovery. Kind regards, Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Medical Same Day Emergency Care
Rated 5 stars out of 5
by Rosalie Sivel - Posted on 28 October 2022
Excellent care, from initial referral by my doctor to assessment and follow up to test results the following day. The staff without exception were very competent, excellent at communication and involving me in the decision process. I had blood tests, an x ray for a different referral and follow up from a doctor. The whole process took 3 1/2 hours. So much better than a&e. A really efficient system.
Visited October 2022
Review titled Stockport NHS Foundation Trust
Replied on 31 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see the care you received in the department was caring and efficient. I will share your feedback with the team as I know it is appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Felt incredibly supported
by composypd95 - Posted on 30 June 2023
Felt incredibly supported by our health visitor, especially throughout some difficult health problems our daughter went through in the first few months of her life. Can’t thank this service and our incredible health visitor enough
Visited September 2022
Provided by Care opinion
Review titled Stockport NHS Foundation Trust
Replied on 05 July 2023
Good morning, Thank you for taking the time to give us this valuable feedback, lovely to hear how much support you have received from your Health Visitor. It was lovely to see how much support and care they were able to provide to you to help you and your child. Your feedback will be shared with the team. Kind regards, Aoife Isherwood Patient Experience
Provided by Care opinion
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2022
I attended sdec via a&e. The care I received was superb. The staff were pleasant, patient and informative. I was attended to within quite a short time frame even though the department was obviously busy. I was extremely impressed. Attending the X Ray dept., I heard, rather than saw, medical staff being verbally abused and threatened. This is totally unacceptable and horrific. There should be swift and severe punishment.
Visited August 2022
Review titled Stockport NHS Foundation Trust
Replied on 05 August 2022
Good afternoon, Thank you for sharing your experience of the care you received while in the Emergency Department and SDEC. I am pleased to see that the care was so good and you were kept fully informed of your progress while at the hospital. I will share the feedback with the staff as I know they appreciate hearing positive comments. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
Provided by Care opinion
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Review titled wonderful staff
Rated 5 stars out of 5
by Lynda Brannan - Posted on 07 September 2022
I attended ward d5 for dental treatment, the nurses and porter were so kind when I attended theatre , a male nurse held my hand through out the proceedure,which was so comforting . Thank you all so much !
Visited August 2022
Review titled Stockport NHS Foundation Trust
Replied on 12 September 2022
Hello, Thank you for sharing your experience of the care you received while on Ward D5. I am pleased to see that the team were kind and comforting to you. I have forwarded your feedback to the lead nurse for the ward so it can be shared with the team as I know they appreciate hearing positive comments. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
Provided by Care opinion
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Review titled Excessive waiting time
by cubeew85 - Posted on 09 June 2022
Appointment booked for 10:30am for my toddler. Eventually seen at 11:45am. No explanation was offered for what is surely an unacceptable delay and the receptionist seemed extremely curt when I enquired (after 45 minutes waiting) as to when we might be seen, saying they were running slightly late.
Visited June 2022
Provided by Care opinion
Review titled Stockport NHS Foundation Trust
Replied on 13 June 2022
Good afternoon, Thank you for taking the time to share your recent experience with us. I am sorry to see that the waiting times you experienced were long and that communication was not as clear as it needed to be. I have escalated your concerns onto the Lead Nurse for the Division so that your experience can be shared with the team to enable lessons to be learned. If you would like to discuss this further you can contact me on [Patient.Experience@stockport.nhs.uk](mailto:Patient.Experience@stockport.nhs.uk) Kind regards Aoife Isherwood Patient Experience Facilitator
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